Yulini Travel Agency

Travel Agent

104-11 122nd Street

South Richmond Hill, NY 11419

ARC APPROVED: IATAN APPROVED
Open Today 9:00AM - 5:00PM

southrichmondhilltravelagency.com

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All Reviews

A
3 months ago
Unprofessional and rude agents
The rudeness and the arrogance of this travel agency just threw off my day. I used them all time to book flights to Guyana and recommended them highly but upon an error of one of the agents today she became so nasty and bitter towards me and my husband over the phone. My husband spoke to her and she said we leave Saturday and get there Easter Sunday, unfortunately she booked us to leave Sunday and get there Easter Monday. When we realized what she she did and tried to fix it with them she became nasty and defensive over the phone. No understanding whatsoever, she went on to say the recording on their phone that clear states the call may be recorded isn’t real..so why are they false advertising that? I’d like to hear my recording in which my husband spoke to her, it’s my right as a client. I will sue and I will report to the Better business bureau. I’m just so disappointed in the unprofessional behavior and not try to fix a problem we didn’t create.
Response from Yulini Travel Agency
Being firm and reiterating exactly what was discussed when the transaction was done, does not mean the agent was rude. We at Yulini Travel is very appreciative of your support and your recommendation. Your husband is the person who conducted the transaction on March 25 over the phone. We did confirm with him today as we did on March 25 with names, dates, time, destination etc. At his request an email confirmation was sent to him (on March 26 at 10:10am) promptly for verification which he did received and acknowledged today. But was too busy to check. To confirm further he came in to our office on March 27, picked up a detailed itinerary with all information detailed and highlighted as we would do for all clients. He also admitted we requested he check again before he leaves. He then signed for the payment open the envelope and looked at the itinerary and left. It is very unfair to say we created a problem when you are coming back to us on Apr 10 ( 2 weeks later) claiming your date of departure is incorrect, when we have not failed from confirming in all manner with email sent and detail itinerary given to your husband in person and further confirmation was made. The recording will confirm what we did as requested and confirm by Mr. Singh. There is no false advertisement, I have sent the recording of the call to both you and your husband again where it clearly stated the dates confirmed three times by the agent before the conclusion of the transaction and agreed by your husband. I am requesting before further action has to be taken for you to have all your reviews corrected to facts and urge you to reframe from tarnishing our Company’s creditability.
S
2 years ago
Excellent service.
just wanted to share how much I enjoy dealing with YulIni Travel. You have great people working to make travel as painless as possible. I have wtorked a lot with Nirmala she is brilliant. She is customer focused, cheerful and always willing to help you find the best travel options. She has great follow up and always is armed with a “how might we” attitude.
J
3 years ago
Friendly and reliable.
I've been travelling with Yulini Travel Agency for years. I must say the staff is super courteous and friendly. Very helpful. They have worked with me for all my trips to help me find the best rates. Very prompt, friendly so customer-oriented. Will definitely continue to book all my trips with Yulini. Great job guys.
S
3 years ago
Amazing Service
Agent went out of her way to find me a great price on tickets. I would highly recommend agency to friends and family. Great service.
A
4 years ago
Quality and informative
I can honestly say that once you have done business with yulini travel agency it becomes an experience. Yulini and her staff are efficient, professional and they always find the best of deals to suit their clients needs. I recommend them highly if you or anyone you know is looking to travel in the near future.
H
4 years ago
High Expectations Met
Over a period of several years, I have relied on Yulini's to provide me with the best information on flights, flight-booking and availability, at reasonable prices. My high expectations have always been met and booking with Yulini's has almost become a family and friend tradition for me, since having brought my extended family, friends and their families and friends, on board. The experience has been one to savor and I always know where my next booking will be placed. In customer service, I always look for courtesy, politeness and efficiency, qualities that I judge myself by, all of which are met in my every experience with Yulini's.
S
4 years ago
Amazing friendly professional service they will treat you like family. The best service in town period.
G
4 years ago
Very good
F
4 years ago
Excellent, courteous, and professional service of the highest quality.
I have been using Yulini Travel Agency services for the past five years. It is the best Travel agency I have every used in the delivery of the highest value of customer service.
L
4 years ago
high performance
very dedicated to clients great job you get immediate service.