Cottman Transmission and Total Auto Care

Auto Repair Shop

1405 North Interstate 35

Round Rock, TX 78664

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All Reviews

4 years ago
I just had my transmission repairs done at the Cottman shop in round rock. My Honda accord had finally gave out and as of 3/26/13 I was now without a vehicle or transportation to work. The current mgr. Was willing to give me a ride to work while car was in shop and picked me up when it was completed. A great place to go as far as I'm concerned. Car now is running better than ever!!!
Response from Cottman Transmission and Total Auto Care
Our goal here is to make sure both our guests and our guests' vehicles are well taken care of, which is why we're happy to read our team could help out when you and your Honda were in need. Thanks for the awesome review, Adrien! Gratefully, Cottman of Round Rock
4 years ago
My dad died on the morning of a close friend's wedding day. After spending all morning on the phone with family and booking my travel for the next day to attend his funeral 6 states away, I cleaned myself up and decided I was stable enough to go to the wedding. I backed out of the driveway and discovered that my car would not go into drive. I was stuck in the middle of the street. I missed the wedding. I got the car towed to Cottman the next day. They told me right then and there that I probably needed a new transmission. The cost for a rebuilt one would be about $2,000. I wasn't surprised. A few days later, they called and told me the transmission was fine, but the mounts needed to be replaced at a cost of less than $250. I was shocked. They could have EASILY replaced my transmission and I would have been none the wiser, but they were honest. They even gave my husband a discount when he went to pick up the car and pay the bill. I never told them about my very bad day, and it made their honesty even more refreshing and (dare I say) moving.
Response from Cottman Transmission and Total Auto Care
Our guests always come first, which is why our team's goal is to provide honest and friendly service. Knowing we could help you out when you vehicle stopped working properly makes us happy, and on behalf of the team members here at Cottman, we're sorry for your loss and we wish you the best of good thoughts. Gratefully, Cottman of Round Rock
4 years ago
I completely and utterly love John and Matt! Went to Just Brakes for an oil change this morning and afterwards my car began to drag while trying to accelerate. Went back and they told me that there was nothing they could do, found Cottman on Yelp! And they fixed me right up! Speed sensor had been removed... Wonder who did that!? (just Brakes)
Response from Cottman Transmission and Total Auto Care
Hey, Kim! Our team is happy we could fix the speed sensor problem on your vehicle. Your safety is of the utmost important to us, and we're glad we could get you back on the road safely. Gratefully, Cottman of Round Rock
4 years ago
I really appreciate the service that you provided to me. This is my second vehicle that you have fixed for me and the work was excellent. Thanks for all your help! I am a satisfied customer.
Response from Cottman Transmission and Total Auto Care
We really appreciate your 5-star review, Mike! Reading we always help you with your vehicle needs and that you always leave 100% satisfied makes us so happy, and we can't wait to see you again at your next visit. Gratefully, Cottman of Round Rock
4 years ago
I was very happy with the work they did on my 2002 Chevy Blazer. They had worked on another one of my cars previously. Very Professional and will do business with them again.
Response from Cottman Transmission and Total Auto Care
Hey, Dave! Thanks for the awesome review! Our team is glad we could help with your 2002 Blazer, and we look forward to seeing you next time. Gratefully, Cottman of Round Rock
4 years ago
The transmission in my vehicle started kicking a bit and some warning lights came on. I took it first to my primary mechanic who I trust very much. He plugged in his code-reader and said he got codes for sensor solenoids which is something they don't do in that shop. I took my vehicle to Cottman. A mechanic named Randy was the only one there, the owner, Steve, was out. Randy spent an hour messing with my car and finally said he couldn't get his code reader to communicate with my car's computer. He said they would need to do a 2 hour diagnosis which he said would cost me about $100. I made an appointment to come back the next day. When I went back for the appointment, the owner Steve was there. He said the so-called "diagnosis" would cost me $105 per hour, and I needed to authorize 2 hours for the work. I asked him if it would take 2 hours, he said if not then he would only charge me for the time it did take. I should have stayed to watch them do the "work," but I left, naively believing they would do the diagnosis and be honest about the results. When Steve called me back, he said the whole computer in my vehicle was out and it would need to be replaced before he could read any codes to find out what was wrong with the transmission. He said it would cost upwards of $1300, BUT he was going to deduct $150 for the cost of the [fake] diagnosis. How kind. On recommendation from a wrecker driver who said he used to drive for Cottman but had to quit because they are, "Notorious for ripping people off," I took it to a small transmission shop. The owner of that shop said he didn't understand why Cottman's said they couldn't communicate with my computer, because he had no problems doing so. He plugged the code-reader in to show me what was coming up. Low and behold-it was the sensor solenoid, just as my primary mechanic said in the first place. This transmission shop owner explained a couple of options, quoted me a price for the part and told me the cost of the labor. Very reasonable. I went straight to Cottman, marched back behind the desk and told Steve to show me what he had in his computer in regards to my vehicle. He pulled up one page that only said they couldn't communicate with my vehicle's computer. I asked him if they actually did a 2 hour diagnostic for $100 per hour. He said "Oh, you mean this" and pulled some papers out of a file. I asked him if there was anything in his computer that said I owe him money and he said no. I told him to print and sign something confirming that I owe him nothing. He said he just didn't understand why I was upset. I told him I figured out his scam: (1) Lie to me about communication problems and claim that I need a whole new computer (2) Charge me $1300 for work that they were not going to do because it didn't need to be done (3) After pretending to change out the whole computer, he was going to say 'Oh, NOW we can communicate, and NOW we see the problem codes' in order to charge me again for the real problem. He didn't deny it at all, he just started talking about voltages. I told him I did not need to hear his voltage nonsense and told him to print and sign the paper so I could be on my way, which he did. Every mechanic that I have talked to (plus the wrecker driver) has said the same thing- NEVER GO TO COTTMAN TRANSMISSION. I have since looked at some other reviews and have found that this type of thing is pretty standard practice for them. Steve is a con-man, and obviously trains his mechanics (Randy) to take as much as they can con from their customers.