Polite, professional, and high quality service.
All of the staff at this office are polite and professional. I have bad teeth, even when I do all the right things. I do however, some times lapse in my oral care. I have on many occasions been embarrassed by dental staff making very unprofessional comments about my teeth. I even had one dental assistant say "yuck" out loud when there were other people in the room while she was cleaning my teeth. This did not and I believe will never happen at this office. I arrived a little early to my appointment and there was only one other patient in the waiting room. I was seen within 5 minutes of my appointment time. I did my paperwork ahead of time on line which was very convenient. I had a small problem with missing information on their paperwork on their computer but they listened to me and got me a printed copy of the information when I arrived for my appointment. They also thanked me and assured me that they would resolve the paperwork issue on their web site immediately. I was treated with kindness and professionalism while they were checking my teeth and also when they cleaned them. I will need to go back for deep cleaning but instead of being accusatory they were polite and professional and focused on helping set up a plan of care to help me keep my teeth as healthy as possible without making me feel like I'm a bad person for not having great teeth. The office staff were also very professional with check-in and check-out. If I had any complaint it would be that everyone erred on the side of being to polite, if that can really be a complaint. I hate going to the dentist but, I have to say that this office makes the experience as pleasant as possible.
Orlando and Sorrick Dental Group