My job involved reinstallation of laminate wood flooring in two small areas where it had previously been removed. The CSR said a $79 inspection would be necessary to see what the job entailed. At the end of the phone call, she reviewed the information and stated the $79 would “go to (toward) the final cost of the job.” Knowing that the $79 fee would be applied to the total cost of the job eased the pain of the inspection fee. The ACE inspector was very pleasant and professional. He examined the areas and took photos of everything, including the new pieces that had never been used in the original installation and were still in the box. He called in the information and was given a time estimate of three hours for the job. I accepted and the job was scheduled. The installer arrived 1/2 hour early to reinstall the flooring. He managed to do a good job considering what he had to work with from the pieces that had been pulled up. He also used some of the leftover new flooring. His work with the small portions of baseboard and trim was also excellent. The flooring looked great but there was just one small triangle sticking up a bit at one edge. I noticed it immediately and asked if it had been damaged when it was removed previously. He said it had been. In hindsight, I should have asked why he did not use any of the leftover new flooring to replace it. There was also another piece with an edge sticking up. I called Ace about the issues and another installer was scheduled. He fixed the questionable areas and the flooring looks great. Communication throughout was excellent with timely texts and emails. Unfortunately, the inspector and the installers’ mostly excellent work was marred by the misleading statement from the CSR who said in the first phone contact that the $79 inspection fee would go to the total cost of the job. To me (and apparently to other customers), that meant the $79 would be SUBTRACTED from the total cost of the job. I considered that a courtesy by ACE to thank customers for choosing them instead of another contractor. What the CSR SHOULD have said was, “The $79 fee will be ADDED to the total cost of the job.” So the total cost of the job was three hours of labor and material PLUS the $79 inspection fee. If more than one person interprets a statement the same way, perhaps that statement should be reviewed and amended to avoid any future confusion. As my seventh grade English teacher Ms. Wise always used to say: A word to the wise is sufficient. When you have a pre-work inspection by Ace for $79, that inspection fee will be ADDED to the total cost of your job.

The Ace Handywoman was very good and professional. She replaced a ceilng fan in a bedroom by herself. and a doorknob. She had to climb a tall ladder. I will call her for more jobs. Thank You for two well done jobs.

The repairman Ortis done an excellent job on door, he work really hard and his work was professional.

Came on time, repaired, replaced, renewed. Very happy with the results.

Estela was professional and timely. Great job, thank you Estela..

Jesus was an excellent craftsman! The door jam that had to be replaced was not a standard size, so he had to create one to fit. He performed very professionally on our home repair and we will use Ace again!

Awesome job!! Will use again soon!!

We needed a few repairs before sell our house, and our repairman Nicholas was efficient with his time, and the repairs he has made are of excellent quality!

Jesus was REALLY good, was even early ,which you don't find today.

Solid work in a timely fashion, will invite back for sure.