Covenant Heating and Air LLC

HVAC Contractor

412 Broadway Street

Pekin, IL 61554

Open Today 8:00AM - 5:00PM

covenantheatingandair.com

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All Reviews

M
2 months ago
very professional
I needed a new furnace and a/c unit.I got quotes from a few different companies. Covenant had the best offer and the brand I was leaning towards. Chad came out and gave 5 different quotes letting me decide witch options and brand to go with. He explained all that was going to be done and answered all questions. When Trei ( I hope I spelled that right ) and his assistants came to install everything they were very professional and efficient. When done, they answered all questions and explained what I should do to keep units operating for years to come. I couldn't be happier with the entire process! If anyone asks if i know a good heating and cooling company Covenant will definitely be recommended. Thank you.
D
2 months ago
Above and beyond
When my wife and I moved into our current residence we immediately replaced the furnace with a high efficiency Carrier Infinity. It ran well for several years. But during its 15-year life I had to replace the blower fan twice. Each time it cost almost $1000. It quit again this past March with the temperature in the 20's. The estimate for the replacement this time was just over $1000. I wasn't going to pay that again. So my wife and I decided to buy a new York Affinity, another high efficiency furnace. We were told that Carrier used its own custom made parts, but York used more off-the-shelf parts and would be less expensive to repair. The parts store had already closed so the parts were not available until the next morning. Someone returned later with two electric heaters to get us through the night. The next morning 4 men came and replaced the entire system, heating and air conditioning, in about six hours. They had put forth extra effort because our daughter is paralyzed. I was impressed with their compassion and extra effort to finish the job as professionally and quickly as possible.
D
2 months ago
An unexpected service
Our daughter is in a wheelchair and had trouble entering the small master bathroom. As a charitable gift some women in the real estate business remodelled our bathroom to enable her to enter and move around in it. I believe the expenses became higher than expected so in the end they had to hire an inexpensive crew to do the work. Bless them for trying though! The water control valve to the bathtub was a very cheap "Made in China" one. We had trouble keeping the water temperature constant and at times the pressure dropped to almost nothing. When we couldn't stand it any longer we called Covenant for a plumber to replace the valve. Dale came, removed the old valve, and installed an American-made Delta valve. We couldn't be happier! The water pressure from the shower head is stronger than we ever had with the first valve. Temperature is constant, and the optimum position of the valve handle is in the middle of travel. We have hired Covenant to handle our furnace and AC for a few years already. This is the first plumbing job with them. We are extremely pleased and believe the cost was worth it.
C
3 months ago
High Customer Service!
Covenant has always been my 1st and only call for all my HVAC needs! I don't even waist my time getting another quote!
G
7 months ago
I would highly recommend Covenant Heating and Air to all my family and friends.
I own, manage and sell houses for a living and whenever there's a problem, I call Covenant and they take quickly take care of the problem and have always been very professional. So when the seller's, buyer's and tenants are happy, I'm happy too! Thank you, Gary
R
8 months ago
they are really wonderful people. they worked hard at putting in my air and furnace. they fulfilled all my special requests. they are kind and courteous. the are on time. very efficient, hard working, very skilled works. I just can't say enough about them.
R
10 months ago
OMG.......Liars!!!
I called for an estimate on plumbing repairs. I was told that I would receive a free estimate, no obligation quote on cost. I requested the labor rate they charged per hour. The person that I spoke with said that "we quote by the job, NOT by the hour". I thought this was a unique approach. They came the next afternoon. I knew the what was leaking, had the part to repair the leak, and showed them what needed to be repaired. I asked them "how long to fix it...and how much for the job?". The repair person replied that he had never done something like this, but was confident to attempt it. His response to my question was "the repairs would be $149.50 per hour for however long it takes!" (It would also be a 1-2 week wait for repairs). I asked them immediately what happened to the "free, no obligation quote for the reair..one cost?".His answer was that it wasn't how they worked. Then, seemingly concerned that the office spoke out of turn, he asked me if I was informed of a $69.50 cost for the estimate. I told them ABSOLUTELY NO! The repair person knew who was responsible, but stuck to his remarks. If I knew this up front, I would have NEVER had them come. They sent me a bill for $69.50. When I called them on it, they got the responsible person on with me, and he denied everything. Then he wanted to argue the point! I figure that the call was on speaker so that his boss could hear. He asked me what I wanted out of this, and I replied "get rid of this bill". He finally agreed to that request. I felt that during the process that I was being deceived. There labor rate is excessive, and by never having attempted the requested repair, I feel that my bill could have easily exceeded $400. After all of this, I did not ask them back. I called another skilled person who knew how to do exactly what I needed, quoted $80.00 per hour (reasonable rate), and it took him barely 90 min. to do the job. I GLADLY paid him $120 for the job, and he gave me a written guarantee. I feel that I can trust this person who did the repair, while very unsure of the people who were trying to be deceptive, and had never attempted the repair.
C
11 months ago
Company of Integrity
When you need help, you can Trust Covenant
Response from Covenant Heating and Air LLC
Thank you! We do our best to earn your trust!
C
11 months ago
Thank You
Want to thank you for helping me yesterday when my A/C quit in 94 degree weather. I have health issues and was really getting stressed from the heat. I will be sure to recommend your company, if asked. I am President of a condo board for 97 units, so I do get some requests for referrals. Thank you, again!
Response from Covenant Heating and Air LLC
It was a pleasure to serve you! Thank you for your kind words, we hope to be able to earn your business with not only top notch personnel but also with a touch of kindness.
T
2 years ago
Professional Courteous Reliable
We had Covenant replace the blower motor in our furnace this summer. The price was fair and the technician was friendly and professional. The best part was they showed up when they said they would and billed for the amount they quoted. We definitely use Covenant Heating and Cooling for all of our HVAC needs.
Response from Covenant Heating and Air LLC
Thanks Tim, it was a pleasure!