Covenant Heating and Air LLC

HVAC Contractor

412 Broadway Street

Pekin, IL 61554

Open Today 8:00AM - 5:00PM

covenantheatingandair.com

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R
1 month ago
OMG.......Liars!!!
I called for an estimate on plumbing repairs. I was told that I would receive a free estimate, no obligation quote on cost. I requested the labor rate they charged per hour. The person that I spoke with said that "we quote by the job, NOT by the hour". I thought this was a unique approach. They came the next afternoon. I knew the what was leaking, had the part to repair the leak, and showed them what needed to be repaired. I asked them "how long to fix it...and how much for the job?". The repair person replied that he had never done something like this, but was confident to attempt it. His response to my question was "the repairs would be $149.50 per hour for however long it takes!" (It would also be a 1-2 week wait for repairs). I asked them immediately what happened to the "free, no obligation quote for the reair..one cost?".His answer was that it wasn't how they worked. Then, seemingly concerned that the office spoke out of turn, he asked me if I was informed of a $69.50 cost for the estimate. I told them ABSOLUTELY NO! The repair person knew who was responsible, but stuck to his remarks. If I knew this up front, I would have NEVER had them come. They sent me a bill for $69.50. When I called them on it, they got the responsible person on with me, and he denied everything. Then he wanted to argue the point! I figure that the call was on speaker so that his boss could hear. He asked me what I wanted out of this, and I replied "get rid of this bill". He finally agreed to that request. I felt that during the process that I was being deceived. There labor rate is excessive, and by never having attempted the requested repair, I feel that my bill could have easily exceeded $400. After all of this, I did not ask them back. I called another skilled person who knew how to do exactly what I needed, quoted $80.00 per hour (reasonable rate), and it took him barely 90 min. to do the job. I GLADLY paid him $120 for the job, and he gave me a written guarantee. I feel that I can trust this person who did the repair, while very unsure of the people who were trying to be deceptive, and had never attempted the repair.
C
2 months ago
Company of Integrity
When you need help, you can Trust Covenant
Response from Covenant Heating and Air LLC
Thank you! We do our best to earn your trust!
C
2 months ago
Thank You
Want to thank you for helping me yesterday when my A/C quit in 94 degree weather. I have health issues and was really getting stressed from the heat. I will be sure to recommend your company, if asked. I am President of a condo board for 97 units, so I do get some requests for referrals. Thank you, again!
Response from Covenant Heating and Air LLC
It was a pleasure to serve you! Thank you for your kind words, we hope to be able to earn your business with not only top notch personnel but also with a touch of kindness.
T
2 years ago
Professional Courteous Reliable
We had Covenant replace the blower motor in our furnace this summer. The price was fair and the technician was friendly and professional. The best part was they showed up when they said they would and billed for the amount they quoted. We definitely use Covenant Heating and Cooling for all of our HVAC needs.
Response from Covenant Heating and Air LLC
Thanks Tim, it was a pleasure!