Four Seasons Sunrooms
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3 months ago
terrible customer service
They measured for a door replacement. They ordered for a 2x4 and we have 2x6 walls. The mistake wasn't caught until the hole was cut. We negotiated a matching storm door instead of making them order the correct door. When they installed the door the installer wouldn't install the sweep because the door was already in. The storm door they ordered looks like it's missing part of it, it has raw edges and holes for insects and dirt. I called and they made an appointment to look at it. They didn't show up or call to cancel. They won't return my calls.
3 years ago
Not feeling appreciated at all
We just finished up our screened porch and deck. As with any remodel things come up that were not expected and have to be fixed. And also things come up during the process that warrant changes to original contract...some thing we're very expensive but we didn't realize it until the contractor got into it. So we agreed even though it was $4500 more 😖. The guy knew what he was doing and we respected that. So instead of half a deck/screened porch we now have a beautiful and built correctly full deck and screened porch. But there were a couple things along the way that I asked to be changed if possible. Like an extra light switch and a softet taken off above door and some extra smart trim added. While I expected to be paying for extra material and labor WOW!!!!! I never expected it to be that much more for a couple things. Over $1800!! They just nickel and dime you to death. I know labor is money but sheesh we are already giving them a jillion for the room anyway I feel like they could give a current customer a break its not like we are calling them back to do it or that it even took them much extra time. I will not be going through them again for future remodeling projects. This is not the first company we've dealt with in this manner but it is the first one that has not helped us out with labor costs since they were here anyway doing a major job. Now having said all that, we are VERY happy with the quality and how it looks! We will definitely. E getting great use out of this deck/porch.
3 years ago
Great service, installation and follow up
We ordered our sunroom in October 2015. It was installed January 2016 We had a very good experience with 4 Season Sunroom. Our salesman, Chris spent hours with us. He explained every detail of the process. Then Tyler came out the following week. Again he spent hours with us, measuring and taking tons of pictures. Asking us questions. It took longer for the mechanical measurements and drawings, as you would expect.. Unit was then ordered. It took about 6 weeks to come in to their warehouse. Their installers called immediately to start work the week of Christmas. No fault of theirs, we received some terrible snow and ice with freezing temperatures. Once the supports were poured, it took 2 guys, Johnny and Joe maybe a week to finish the job. The nicest, professional and knowledgably guys you could ever find. I would absolutely do this over again. We love our sunroom.