Handyman Matters

Handyman Service

Fort Worth, TX 76110

Closed Today Closed

handymanmatters.com/offices/fort-worth-sw

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All Reviews

K
2 months ago
Charged nearly 4K over what was estimated
Handyman matters came out and gave us a bid for installing baseboards but ended up charging us nearly 4K dollars more than what was bid and have since sent a letter from their attorney demanding that we pay it. After a thorough inspection of our home and areas to be completed we received an e-mail that we later had approved through our insurance “To install new base boards in the kitchen, dining, laundry, living room, office and master and paint will take about 2 days with one craftsman, or about $1,380. The two small rooms upstairs will take about 6 hours, or about $510.” When the handyman arrived he said the boards were too high and needed to be stripped down which we agreed to. This took an additional 2-3 hours which we approved. I was out of town on business and explained to Bob our handyman over the phone that this is being covered by our insurance and if there are any other changes please let me, NOT my husband know because I must get things approved through our insurance first and my husband has no idea what was quoted or how to pass the info to insurance for approval. Bob assured me he would let me know if there were any changes and I trusted that. The project took 4 days to complete, so we were told as we were both gone while work was being done so there was no way to know if all the time spent was done wisely. After completion and payment my husband text me a photo of the bill for our records and the total amount charged was 5,215.76 an increase of nearly 4K dollars!!! My jaw hit the floor! We had made zero changes from the original request with the exception of 3 additional hours with one craftsman cutting boards down and the estimate increased by nearly 4K? I called handyman matters immediately and asked them what had happened and why the increase and they said it took longer than expected and required an additional guy. When asked why I wasn’t made aware of this prior in order to get it approved through our insurance company they said they gave a paper to my husband to sign and explained it all to him, which my husband says never happened. He can’t read without glasses and he said Bob put a paper in front of him and said I need this signed to keep moving forward with the work with zero explanation as to what was being signed. I did not give authorization for my husband to sign off or agree to any increases and was very specific that I needed approval for any changes to move forward yet Bob disregarded my request and knowingly asked my husband to sign anyways. I called and disputed the charges and said I would do my best to get it approved through my insurance but because they went ahead without getting approval first as I had requested that I most likely won’t be able to get anything additional and to please let me know how they would like me to proceed. I was told I would receive a call back, but instead received a letter from their attorney requesting full payment or further actions would be taken. In addition the baseboards were not painted with the proper paint and nailheads were not puttied or painted. Putty was left rough in spots where they attempted to fill. I called and expressed this to Abby and asked why we were quoted 4times less than what was actually billed and she said she didn’t know but that we are required to pay and can talon to their lawyer with any further questions. We feel robbed and taken advantage of. I still can’t wrap my head around how they can quote the time and money it will take to complete And be off by 4K dollars in their estimate. This transaction felt very dishonest. We will never hire them again.
K
2 months ago
Unprofessional service will never hire again
Handyman matters came out and gave us a bid for installing baseboards. After a thorough inspection of our home and areas to be completed we received an e-mail that we later had approved through our insurance “To install new base boards in the kitchen, dining, laundry, living room, office and master and paint will take about 2 days with one craftsman, or about $1,380. The two small rooms upstairs will take about 6 hours, or about $510.” When the handyman arrived he said the boards were too high and needed to be stripped down which we agreed to. This took an additional 2-3 hours which we approved. I was out of town on business and explained to Steve our handyman that if there are any other changes please let me, NOT my husband know because I must get things approved through our insurance first and my husband has no idea what was quoted or how to pass the info to insurance for approval. Steve assured me he would let me know if there were any changes and I trusted that. The project took three days to complete(one day longer than quoted which is not a big deal). At completion my husband text me a photo of the bill for our records and the total amount charged was 5,215.76 an increase of nearly 4K dollars!!! My jaw hit the floor! We had made zero changes from the original request with the exception of 3 additional hours with one craftsman cutting boards down and the estimate increased by nearly 4K? I called handyman matters immediately and asked them what had happened and why the increase and they said it took longer than expected and required an additional guy. When asked why I wasn’t made aware of this prior I order to get it approved through our insurance company they said they gave a paper to my husband to sign and explained it all to him, which my husband says never happened. He can’t read without glasses and he said Steve put a paper in front of him and said I need this signed to keep moving forward with the work with zero explanation as to what was being signed. I did not give authorization for my husband to sign off or agree to any increases and was very specific that I needed approval for any changes to move forward yet Steve disregarded my request and knowingly asked my husband to sign anyways. I called and disputed the charges and said I would do my best to get it approved through my insurance but because they went ahead without getting approval first as I had requested that I most likely won’t be able to get anything additional and to please let me know how they would like me to proceed. I was told I would receive a call back but instead received a letter from their attorney requesting full payment or further actions would be taken. We feel robbed and taken advantage of. I still can’t wrap my head around how they can quote the time and money it will take to complete And be off by 4K dollars when the days it took was only 1 additional. This transaction felt very dishonest. We will never hire them again.
K
4 months ago
Great work at a good price
Nick did a great job with some drywall repairs and wallpaper removal in my home. He was on time, very professional, and completed the work as estimated. I would definitely recommend!
B
4 months ago
Attic blown in insulation
Your contractor came in the morning did a quick review of the fine print for the agreement, look over the area to be worked in. Went and picked up materials & equipment. Completed the job, cleaned up the job site allowed me to review what was done and ask any questions I had. Thanks for a job well done.
Response from Handyman Matters
Thank you Bruce. We look forward to taking care of more projects for you in the future. We appreciate you.
M
5 months ago
Extremely Disappointed
I hired them to finish building a wooden swing set for my chronically ill toddler, who is unable to leave the house often due to his illness. My husband had begun the work, organized all the pieces, and marked his stopping point. Our handyman was very kind, but worked very slowly. After 4 hours and $400, I had one tower built, of which my husband had already done half, but no slide or slide platform and no swings.When my husband went to work on it some more, he had to spend over an hour taking it apart because it had been put together upside down! I called the company and tried to get them to help me, but all they said was that it normally takes much longer to build these swingsets, something that was NOT mentioned when I first called to book help, and that didn't account for the work being done wrong either. All I want is a place for my son to play like a normal kid for a few minutes. All I got was wasting $400 and no help from the company to make it right.
Response from Handyman Matters
We are sorry that we didn’t meet your expectations. Unfortunately, with the limited information that you were able to provide, we are unable to give an accurate estimate. You wanted to have one of our craftsmen come out for 4 hours to “help your husband out”. Starting in the middle of a job is difficult-trying to see exactly what has been done and how everything is set up, since it was all unpackaged and partially built. Looking at a similar unit, the instructions say to expect it to take 10 to 14 hours with 2 people - 20 to 28 man-hours. We were trying to help your situation, but were not given enough time to actually get the project completed. Our pricing was explained over the phone and in person prior to starting work.
C
5 months ago
Ceiling repair
Had some water damage on a ceiling repair. They did an excellent job in fixing the repair and done very professionally. They contacted me in advance to ensure I would be home and were were on-time both days.
Response from Handyman Matters
Thank you Chris. We appreciate you and your feedback!
J
5 months ago
Door Sweeps
Can't say enough about the quality of the work that was completed. I had a few door sweeps changed since the old ones were wearing out and letting air in the house. The handyman (Nic) was right on time and completed the work in a timely manner. I was also impressed with his demeanor and attitude. This was one of the few times I can honestly say I felt comfortable with the contractor. I will continue to use "Handyman Matters".
Response from Handyman Matters
Thank you Judy. We appreciate your repeated patronage!
J
5 months ago
Crown molding
The contractors were very nice. The job was done quickly and professionally. I would definitely hire this company again.
Response from Handyman Matters
Thank you Jason. We appreciate your trust and feedback!
L
5 months ago
Drywall and recess lighting
Martin was my craftsman and he is phenomenal. It was such a great pleasure having him in my home. He was on time each day, very polite, courteous and patient. He took the time to explain things to me and he was very understanding when I changed my mind. He worked with me diligently on my light placement and kept his kind demeanor through me changing my several times and included suggestions. I can't say enough kind words about his character. I will definitely be requesting him for all of my projects and if he is not available I will wait until he is. I feel strongly about him being worth the wait! I can't thank him enough for a job well done!
Response from Handyman Matters
LaShunda, we really appreciate the feedback. Thank you and we look forward to taking care of all of your household needs!
G
7 months ago
Great job
Gerald replaced trim, wood on fireplace columns, trimmed a doorway, etc. Very professional and kept work areas clean. Would definitely use them again.
Response from Handyman Matters
Thank you Gail for your feedback, we look forward to completing more projects with you.