Ace Handyman Services SE Wisconsin
Handyman Service
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Tamara E.
1 month ago
Recommends
Loyal Client Disappointed: Incomplete Work and Legal Pressure After Years of Trust
I’ve used Ace Handyman Services SE Wisconsin for more than four prior home projects. I had always viewed them as a go-to resource and had genuinely hoped to build a long-term working relationship. That trust has now been broken.
In May 2025, I hired them for a larger project involving closet work and fixture updates. The project began without a signed contract, which I later learned is a violation of Wisconsin consumer protection law (ATCP §110.05). The technician assigned to the job later admitted he wasn’t fully trained, and Ace confirmed he would be sent through training only after I raised concerns.
The work was inconsistent and incomplete. The closet build-out remains non-functional, and key scope items were not finished. Yet Ace sent me a revised invoice that nearly doubled from what they had originally estimated—billing for added scope and hours that were never agreed upon in writing.
When I pushed back—offering to pay for what was clearly done and completed—they responded not with accountability, but with threats of legal action and a potential mechanic’s lien, all while ignoring the issues I raised. I’ve since filed a formal complaint with the Wisconsin Department of Agriculture, Trade and Consumer Protection (DATCP Complaint #165029).
This wasn’t a one-off situation. I was a loyal customer who gave them repeat business. All I wanted was a fair invoice for actual completed work and a path to finish the job. Instead, I was left with unfinished work, inflated charges, and pressure to pay for their internal mismanagement.
Please proceed with caution. Ask for a signed contract, document everything, and know your rights—especially if you’re a returning client expecting the same level of trust and professionalism you’ve experienced before.
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phyllis f.
3 years ago
Recommends
skilled and professional craftsman
Excellent service from start to finish. I needed trim put on a large picture window and Chris did a beautiful job in a very professional and timely manner. I could not be more pleased with the craftsmanship and outstanding customer service. I highly recommend Ace Handyman and will be using them for all future projects.
Response from Ace Handyman Services SE Wisconsin
Thank you for taking the time to let our team know we provided excellent service for your window trim project Phyllis! It has been a pleasure working with you and we appreciate you letting us know you also had a great experience....we look forward to working with you and lending a hand in the future!
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Jimmy M.
3 years ago
Recommends
Acehandyman Service/Alfredo
Thanks for getting the job done in a timely and professional manner. Alfredo did a great job, very customer friendly , a pleasure to have at my home. He is a Credit to your organization.
Response from Ace Handyman Services SE Wisconsin
Thank you for this 5-Star review Jimmy! We were pleased that we could respond quickly to your request and take care of the list of repairs so your new tenants could move in to a ready-to-go unit...we know our Craftsmen are top notch but it is so nice to hear that directly from our valued customers! Thank you for choosing our team for your projects and for taking the time to post this review!
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Veronica C.
3 years ago
Recommends
Exceptional service,very tidy,polite and extremely efficient.I will definitely recommend Ace and Alfredo to family and friends.
Response from Ace Handyman Services SE Wisconsin
Veronica - Thank you so much for voicing your confidence & trust in our services and our team members! We were happy to help with your list of items during your Full Day Package today and look forward to another opportunity to "Help you love your home" in the future!
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Jason K.
3 years ago
Recommends
Re-caulking shower doors.
On time, polite, friendly and knowledgeable.
Response from Ace Handyman Services SE Wisconsin
Thank you for this positive review of the value our Team brings to each of our customer's projects. We value your home and your time and do everything we can to provide the best possible result for your projects.....thank you for being a repeat customer and taking some of your valuable time to let everyone know you were pleased with our services!
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Patricia L.
3 years ago
Recommends
Timely, knowledgeable, courteous
Showed up on time. Started the task immediately. Worked for 2 hours planned without stop. Knew what doing
Response from Ace Handyman Services SE Wisconsin
Patricia - Thank you for taking the time to relate your positive experience with our Team! The photos of your completed furniture assembly looked great & we are so glad we were able to put our Craftsman's skills to work on your project!
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Pam B.
3 years ago
Recommends
High Quality Professional Service
Our fence was damaged in the December 16 wind storm. I called several places but due to the pandemic, the companies I spoke with generally were not doing repairs unless they had originally installed the fence. I e-mailed photos of the damage to Ace Handyman and spoke with Karen who understood what we wanted and got us scheduled as soon as we were ready. Brian was first rate. He fixed the broken panel and also made sure that the rest of the fence was secure as well. It actually took him an hour less than the estimate so that was savings also. Now I can let my dogs out and not worry that they are going to escape through any holes in the fence. Definitely would recommend Ace Handyman and they will be the first place I call if I need anything further fixed in the future.
Response from Ace Handyman Services SE Wisconsin
Thank you for your kind words about our Team Pam! We were pleased to be able to lend a hand with a temporary fix to keep your family & your furry friends safe for the rest of the winter. Storm & wind damage is always frustrating for our customers, especially during the winter months and we were happy to lend a hand! Thank you for taking some of your valuable time to post this positive review - it means a lot to our Team!
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Tom E.
3 years ago
Recommends
High quality, very nice, and very knowledgeable
We had our fence damaged from the high winds a month ago. We tried several fence places to see if they could fix it. Not one response from any of them. So we got a hold of ace handyman services. They responded as soon as they got our email. Being winter time they couldn’t put new posts in for us. But they gladly braced our fence the next day after talking to them. Now we can have peace of mind our 2 dogs won’t run loose if the fence falls over! Brian was awesome, knowledgeable, friendly, and got it done in less time than what they quoted! Which saved us money from their original estimate. Thank you for that! We have other small projects that need to be done. And we will be definitely giving them our projects from now on. Thank you so much!
Response from Ace Handyman Services SE Wisconsin
Tom - It was our pleasure to lend a hand with your fence! Those wind storms sure did a lot of damage around town and it is rewarding for our Team to be able to help out with repairs...especially if it helps our furry friends get back out in their yards! Thank you for taking some of your valuable time to post this review....we look forward to an opportunity to serve you again in the future!
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KT S.
3 years ago
Recommends
Exceptional Quality & Service
AHS was here to fix some pre-closing issues the Buyers wanted addressed. The tradesman was exceptionally nice, knew what needed to be done, and did it. Kept me in the loop where there could have been issues that needed to be resolved. I would definitely recommend them.
Response from Ace Handyman Services SE Wisconsin
We are so happy to hear that you are pleased with our Craftsman's careful resolution of the items on your home inspection/closing list! We know you are looking forward to your next adventure but we will miss lending a hand around your home - we cherish our repeat customers and appreciate the opportunities you have given us to serve your home repair & remodeling needs in recent years.....thank you!
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Kathleen H.
4 years ago
Recommends
Very polite, professional, and did a perfect job!
We had our Ace handyman install two grab bars in our shower and also recaulk the tub and three shelves. He did it with knowledge and we are quite happy with his work. His name is Kevin and he showed patience when I changed my mind about the angle of the one grab bar. It happened before any holes were drilled, so it was minimal inconvenience, but still, some guys give you attitude when you change your mind about anything. Not Kevin. He was polite and did it exactly as I asked and very professionally. I would (and have) recommended this handyman service to my friends and family.
Response from Ace Handyman Services SE Wisconsin
Kathleen - Thank you for taking the time to post this positive and thoughtful review! Part of our Service Path is listening to our customers and working with them to provide the best possible solution on time & within your budget needs so it is nice to hear that our Craftsman lived up to our goal and was able to provide the solution you wanted! We know our customers don't like surprises and we appreciate your patience and understanding as our Craftsman kept you apprised of the situation and worked through the solution with you. Patience and understanding works both ways so thank you for being a great customer!