Handyman Matters

Handyman Service

14405 W. 123rd Terrace

Olathe, KS 66062

Open Today 8:00AM - 5:00PM

handymanmatters.com/offices/johnson-county

Write a Review

Describe Your Experience

Tips for writing a great review:
  1. Be specific about your experience and the services that were provided.
  2. Be truthful - this review will help other consumers as well as the business.
  3. Be polite - give feedback in a constructive way.

Your Contact Details

All Reviews

A
2 weeks ago
Over-Priced
I had a bathroom fan installed which the tech did a great job. However I was quoted for 1.5 hrs about $180. I asked what the hourly rate was, $95. Plus there was $40 fee. The tech completed in 30 minutes and was still charged for the 1.5 hours. Do you not adjust the fee if it takes less time?
Response from Handyman Matters
We are very competitively priced compared to our peers. This is very competitive compared to electricians. We are also very fair. We wish you would have contacted us to discuss this instead of posting it online first so we could have taken care of this for you. We do have a one-hour minimum and absolutely adjust pricing for customers if this occurs. Our craftsmen charge what we tell them to charge, so he did no wrong in charging the full amount. We did quote you 1.5-2 hours, and we actually told him to only collect for the 1.5 hours, though we expected it to take the full 2 hours. We thought we were doing this for your benefit due to the fact that we had to reschedule last minute. I am so sorry you were not satisfied and hope to speak with you to rectify this. Thank you, Handyman Matters
J
2 weeks ago
Clueless
Where to start with this guy. First off the main reason he was coming was to do some touch up painting on the exterior of my house. Well he shows up and does not have a ladder or even a paint brush. So we tell him he can use our ladder but he had to fetch some paint brushes. Fast forward an hour and he's back. He completes the front of the house and moves onto the back. The spot he needs to get to in back is very high up and our ladder won't reach. Now I had told Handyman Matters about this and to bring a tall ladder beforehand - no problem they said. So now he's gone again to fetch a taller ladder. Finally gets back and completes the job. I have used this company before and they did a fine job, so hopefully this was just a one off.
Response from Handyman Matters
Thank you so much for taking the time to share your feedback. You are absolutely correct - our craftsman was unprepared. The notes you shared about the height and the need for our tallest ladder was noted, but was obviously missed. The extra trips did take much longer for our craftsman to complete the job than estimated. Because this was obviously our error, we accept the loss and will learn from this issue. Again, thank you for taking the time to share your feedback. We do apologize for your frustration. Please know that this is definitely not a common issue as our craftsmen are very conscientious of our customers' time, needs, and satisfaction. Our craftsman believed he was better off arriving on time in concern for the customer's scheduled start time. We hope that you will consider giving us another try if you should need our services in the future. Thank you, Handyman Matters
J
1 month ago
Great service
I Had a couple of different jobs: a couple of outlets needing replaced with gfi and two doors that didn’t unite close correctly. Both done in about an hour or so. Hassle free
Response from Handyman Matters
Thank you so much for sharing your experience with our craftsmen! Our team strives to provide top-notch service to our customers. We appreciate your review! - Handyman Matters
J
1 month ago
Great service
I Had a couple of different jobs: a couple of outlets needing replaced with gfi and two doors that didn’t unite close correctly. Both done in about an hour or so. Hassle free
Response from Handyman Matters
Thank you so much!
C
1 month ago
Excellent work
Chris - expert - replaced bad outdoors outlets - they now work great and should last a long time - childproof plugs to help protect against high humidity (we had weeks of heavy rains). Thanks.
Response from Handyman Matters
Hi Carol, Thank you so much for your positive review! We love hearing great things from our customers about our craftsmen. Please do not hesitate to reach out to us in the future if you need anything. We're always happy to help!! Handyman Matters
S
1 month ago
Window Repair
Prompt service. Very professional. The work was completed as promised with no hidden charges. They made repairs without offering additional options to increase the price. Very happy with the work. I would recommend to my friends.
Response from Handyman Matters
Thank you so much for the opportunity to work with you and for your wonderful feedback! We appreciate the time you took to share your experience. Please contact us if you need anything in the future. Thank you! Handyman Matters
L
1 month ago
several handyman jobs
On time , great guy knew what he was doing. will use again and give referrals.
Response from Handyman Matters
Thank you so much for leaving a review! We appreciate your feedback and look forward to working with you anytime you need us! Thanks! Handyman Matters
D
1 month ago
Good job/Will use again
Jeremy did a good job on our window wood rot. The company was very good about communicating as was Jeremy. Will call them again soon.
Response from Handyman Matters
Thank you so much for leaving your feedback! We appreciate hearing from our customer & we were so happy to have been able to work with you! Please let us know if we can help in the future. Thanks! Handyman Matters
J
2 months ago
Very professional/ reasonable price / will use again
I was stressed out, because I had a lot a little jobs that had to be done /He handled himself well and got the jobs done I wish they left either a magnet or a sticker. Other than that very well done
Response from Handyman Matters
Thank you so much for the review! We're very happy you let Handyman Matters help with your projects. Let us know if there's anything we can help with in the future. Thanks! Handyman Matters
L
2 months ago
Professional and friendly
Great service. Jeremy assessed the damaged and what was needed for the repair. It didn’t take long at all for him to repair the ceiling light in the hallway!
Response from Handyman Matters
Thank you so much for taking the time to leave us a review! We are very happy to provide service for your electrical work. Thanks! Handyman Matters