Mr. Electric of the Tri Cities
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8 months ago
Responsive, professional, and results oriented
Within 3 hours of the phone call into Mr Electric I had a service technician at my home. Mike Barnes, the electrical tech was polite, engaging, and confident he would get the job done and right the first time. I had two other local electrical contractors try to solve this aggravating problem with a constant tripping 20 amp breaker which operated equipment at my boat dock. With no success until Mike arrived. Having observed and assisted the prior technicians Mike stood out from the others primarily my approaching the problem in a very methodical fault tree troubling shooting approach. This alone gave me a higher level of confidence Mike would find the source of the issue. Mike isolated the bad actor which required him to make a trip to the local Mr Electric distribution center for a couple of parts not on his truck. This was late in the day but Mike wanted to finish the job and finished up about 7:30 that evening. All is now working as designed. So why not 5 stars? Mike gets 5 stars but the pricing algorithm Mr Electric has results in what I thought was a higher cost. The customer is presented 3 levels of "fix" approaches and associated costs. This is well presented to the customer. I was looking for a solution to my issue and after two failed attempts I was at the end of my rope and figured sometimes you get what you pay for. I would recommend Mr Electric at the end of the day. Thanks Mike Barnes.
1 year ago
Our Breaker Panel had melted down within a fraction of being a catastrophic failure,we began calling companies everyone saying it will 3 or 4 days and some said 2 weeks, and this being the time of year the Holidays it was frantic!! So we called Mr. Electric and spoke with the office and they were professional and said she would have someone within the hour to come look at it, and they did Bobby Adkins, Electrician, He was professional courtesy and knew his Job!! Getting someone this time of year and got it done this fast was a relief and they worked with our insurance company and we were back with power and heat!!! This is an independently owned business and ran the way a business should operate!! Honest,Friendly,and exceeding expectations of the public is very demanding!! Thank you the staff and Bobby and Mr electric for helping us in busy time of they year!! Merry Christmas to the whole company!!!
1 year ago
High Quality,Professional and Courteous
Mr Electric responded to our issue within a few hours. Darrin was professional,courteous and very through at explaining the job every step of the way. I would highly recommend Mr Electric and would use them again!
2 years ago
High quality service
Very impressed with Robert he come out and took his time to find out what my problem was.Very happy with his work.very professional and told me upfront what the problem was.Very happy he fixed my problems.will definitely be calling Mr.Electric for any further problems.
2 years ago
Quality Service very professional AAA+ work
Darin was very polite and professional and very friendly. He did a great job replacing my 2 outside porch lights which are pretty high up. He even was kind enough to knock down a wasp nest or bees nest from my porch roof that was underneath. Very pleased and highly recommend them.
4 years ago
Brad was awesome
Brad really new his stuff. He quoted a price up front and explained to me the issues so I could understand them.
Response from Mr. Electric of the Tri Cities
That is great to hear! We always want our customers to feel well taken care of, thanks!