Platinum Heating and Air

HVAC Contractor

Vinton, VA 24179

Open Today 24 Hours

platinumheatingandairva.com

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All Reviews

M
2 months ago
NEVER SHOWED UP DESPITE 3 CALLS!
Terrible service. They didn't have the decency to call me back with an ETA even though I explained I didn't have heat on a 25 degree day! How can they stay in business? The receptionist was nice, tried to call the "on call" team 3 times. Once a man named "Chris" called me back at 7am to say he would get back in touch with me with an approximate time of arrival, but this second call never happened! I called two additional times, even called Chris's cell # but he did not pick up. I waited 6 hours and was afraid my pipes would freeze so I called another company who came and addressed by heating issue asap.
J
7 months ago
Dependable reliable professional life savers
I bought a new house and had no heating in dead of summer a month after bought. Replaced day after quote and stayed with quote. 5 years later not a single problem and house temperature is perfect. They now have installed systems in 3 of my family members. Don't look any where else.
C
11 months ago
True professionals
Top notch professionalism and great customer service. I made the call for an estimate for a new Coleman HVAC unit-we had a guy come out the very next morning. He took his time explaining my options and answered all of my questions I had. I must also add that he was super nice and very helpful. A time was set and the install was promptly completed. I would absolutely recommend platinum heat and air to anyone that appreciates honest, prompt, and exceptional customer service and performance overall.
M
2 years ago
These guys are the best!
Our AC went out during the evening. I found these guys on the web and gave them a call. John said he would be here in 40 minutes and was. He diagnosed the problem. He gave me the options I had along estimates. When it was all done he was 100% spot on. Clean neat and honest. They are very customer oriented. Best around.
S
2 years ago
Excellent Service, Very Professional, Very Knowledgeable about HVAC!
I have know these guys for a long time! They have put in 2 systems in 2 different houses! Their work is fabulous never had any problems after they left the job! They are super knowledgable and have a lot of years experience which helps when giving HVAC options! If you need any heating and air work done don't hesitate to call Platinum Air Service they will take care of you!!
J
2 years ago
Hard working, reliable, high quality service
Wonderful company would recommend to anyone!!
M
2 years ago
Great System
These guys did a great job on my new Coleman System!