ProSource of Allen

Wholesale Home Remodeling

25 Prestige Circle

Allen, TX 75002

Open Today 8:00AM - 5:00PM

prosourceofallen.com

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All Reviews

L
1 month ago
Expert Advice
Hope Irvan has been a tremendous help to me with choosing flooring and bathroom remodeling materials. Her expertise in coordinating colors is excellent. I gave her an overall idea of what I wanted to accomplish, and she put paired shower floor and wall tile that I would not have envisioned, but it's fabulous. Barbara Evans was a huge help with choosing my bath vanity and countertops for the master bath and kitchen. I would have been totally lost in choosing materials without their professional help.
Response from ProSource of Allen
Hi Lesliann Ortega, We are so happy that Hope could help with your flooring and bathroom remodeling choices. Enjoy your new kitchen and bath. Come back any time!
C
4 months ago
Slow responses, issues, overpriced and will not honor price match guarantee.
Purchased tile at a discount for $1.89 sf. Had to drive to Dallas to pick up since I needed it that day. Arrived in Dallas to pick it up and it was wrong. I called from there and the order was resolved by other staff at Pro Source and I was able to leave Dallas with the correct order. Within the next few days I reached out for another quote and I was told he needed 15 minutes and would get back to me. I think I waited a day or two before emailing him again about the quote and by the time I got the numbers I had lost the job. I then needed additional tile from the order I drove to Dallas for so I began to look around as I was hesitant to go back to PS and have these delays again. I found the tile local for $0.92 sf and placed my order. I called PS back and asked multiple people about the price match guarantee listed all over the website. This was 2-3 weeks ago and after another promised call back I never received and the price match guarantee they DID not honor in ant way I decided it best to leave this review so it does not happen to another contractor trying to find a reasonable and reliable supplier with competitive prices that will keep their work.
Response from ProSource of Allen
Hi Cory, thank you for taking the time to review our showroom and we are sorry for any inconvenience this may have caused you. Our number one priority is the satisfaction of our members and clients and we are always looking for ways to improve. We are currently looking into this situation and will be in touch. Thank you, and again, sorry for any inconvenience this caused.