ProSource of Chicago West Loop

Wholesale Home Remodeling

410 North Carpenter Street

Chicago, IL 60642

Open Today 9:00AM - 12:00PM

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All Reviews

2 weeks ago
Professional, willing to help, dedicated, and knowledgeable
Working with Craig, Tony, Lindsey, Susan and Ken has simplified my process. At ProSource Chicago, I feel like I'm walking into Cheers (where everybody knows your name -- you know the jingle). The entire staff is professional, willing to help, dedicated, and knowledgeable. Visit after visit, I have been impressed with the new information I learn with each interaction. There is a solid team of employees at ProSource and I am happy to have a business relationship with each member.
5 months ago
Great selection, poor follow-through
Loved the choices for everything in one place. We made the mistake of relying on their expertise. We ordered everything for our bathroom rehab in one day. We paid $200 to have them come to measure for the tile and ordered 20% extra. When the contractors were ready - oh no! The bathtub faucet we ordered was no where to be found. There was no rough plumbing ordered and the tile was just enough for the square footage. Where was the extra? And, guess what? The guy we worked with no longer worked there. I know that happens, but if he was inexperienced or learning or not competent, where was the oversight?
Response from ProSource of Chicago West Loop
I am sorry Jeanne that your experience was not 5 stars. We do our best to provide the best service with every project we work on. I just want to confirm that since we do not install we give our best guess on square footage as all installers install differently and we do ask for their final count. The $200 that was charged was for the cabinet measure and was applied towards the cabinet purchase. Again, I’m sorry your experience was not up to your standard but we do hope you will enjoy your new bathroom remodel for years to come.
9 months ago
Pro Source is a great place to shop if you are looking for quality products for your kitchen/bathroom/flooring Great experience doing business with these guys....!!!!!5 Stars-No question!!!!!
Response from ProSource of Chicago West Loop
Thank you Mike. We appreciate you and your work as well. Looking forward to building a long lasting relationship.
11 months ago
Service and selection
Hi, I have been going to and referring my customers to ProSource for years now. I can send my customers to Julie and the other knowledgeable and friendly team members downtown and know with full confidence that the customer will be treated well and get what that need and more! Thanks you guys for being great at service and having lots of quality products to choose from! Jay Dawes Jay Dawes Construction LLC
Response from ProSource of Chicago West Loop
Hi Jay, thank you so much for being a champion of ProSource. We wouldn't be here without you and appreciate your business and kind words. Thank you for choosing us. See you on the next project!
1 year ago
I will never go anywhere else......
Great service and great product at a reasonable price. Sales people very helpful and accommodating.
Response from ProSource of Chicago West Loop
Thank you Amy. It was a pleasure working with you. We hope you enjoy your carpet for years to come. If you need anything in the future do not hesitate to call or email.
1 year ago
Looking forward to working with them again
Julie and Adam were wonderful to work with. My client purchased wood flooring, kitchen cabinetry, counter tops and hardware from Pro Source. Julie's guidance was very helpful and Adam's assistance with the cabinetry layout and order, in addition to his follow up help, was invaluable. I would recommend Pro Source to anyone. The process was very easy! Looking forward to my next project with them.
Response from ProSource of Chicago West Loop
Thank you Allison for your kind words as we also feel that it is a pleasure to work with you and your clients. We look forward to working with you on all of your future projects.