ProSource of Kansas City West

Wholesale Home Remodeling

7240 West Frontage Road

Merriam, KS 66203

Open Today 8:00AM - 5:00PM

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All Reviews

3 months ago
Awful Experience!
What an awful experience! Many communication break downs and not following through on what they say they are going to do. The first issue was when Brad Applebaugh said he would send me a picture of the carpet and vinyl that was purchased and he never did. Then was told the installers would be there Thursday morning and be done by the end of the day. When 3:30pm came around and there was only one guy there and hardly anything had been done, I contacted Brad who said he would find out what is going on and call me back. As of 5pm I hadn't heard back so I texted Brad. Nothing. I called Brad and left him a voicemail. Nothing. Another text and again nothing. I called Prosource the next day and spoke to someone else who said he would personally deliver the message to Brad to call me back as it was urgent. Guess what? No response again. Instead of making it right, they just ignore all texts, phone calls, and voicemails. Not sure I've experienced customer service this bad before. I tried to bring this poor customer service experience to the attention of the store manager (John Shafer) and he didn't even call me back. They just don't care. Stay away unless you enjoy living in nightmares.
Response from ProSource of Kansas City West
Hi Ron, thank you for taking the time to rate our showroom and sorry for any inconvenience this may have caused. Our number 1 priority is the satisfaction of our members and their clients. We are currently looking into the situation and will be in touch. Thank you, and again, sorry for any inconvenience.
6 months ago
A place I can go "where everyone knows my name" and is welcoming and ready to help me
I have been a client of ProSource KC West so long I can't remember where I shopped for flooring before. The showroom has all types for tile and flooring for all my remodeling jobs. Kay R. is my sales rep and knows everything about their products, and if by some remote chance she can't answer my question, she gets an answer promptly. John Shafer is a great showroom manager and very supportive of the design, build, and remodeling industries. As expediter, Julie T. keeps me informed on where my orders are in the system. The rest of the staff is excellent as well: Brad, Gail, Heather, Andrea, Caitlyn, Lisa L & Lisa S and the new guy! All are willing to help if my rep isn't available.
Response from ProSource of Kansas City West
Melody, thank you for all your support! We cannot wait for the new showroom to open and see what you think of it!