ProSource of North Orange County

Wholesale Home Remodeling

700 South Melrose Street

Mailing Address: 193 West Orangethorpe Ave.

Placentia, CA 92870

Open Today 8:00AM - 5:00PM

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All Reviews

3 months ago
Started off great and quickly went down hill
Our contractor works occasionally with pro source and recommended them to us for our home remodel. We used Pro source for all our bathroom tiles and our custom vanity build for our master bathroom. Our first time there we were pleasantly surprised and there was a very nice woman who helped us a lot and I'm embarrassed I can't remember her name. Since then we have been in multiple times and the service was definitely lacking. They can't handle multiple customers at a time. We had told a friend to go their for a vanity as well and after 2 hours there was less than impressed that we had refered this place to him, said it was a complete waste of his time. We ordered a vanity and were given a 4-5 week order time to be made. A week later they said it was going to be 8 weeks as if that wasn't a big deal. Plus said I can't cancel and basically I'm at their mercy. Most emails I sent took a day or more to respond or they wouldn't even answer my questions all together. I'm beyond frustrated with my current experience and hopefully I get some type of resolution. I would 100% avoid this place and find another place that is more customer services orrientated.
Response from ProSource of North Orange County
Hi Brian, thank you for taking the time to review our showroom and we are sorry for any inconvience this may have caused. Our members and their clients are our number 1 priority. We are currently looking into the situation and will be in touch. Again, sorry for any inconvenience this may have caused.
3 months ago
Excellent service from Tim
Great flooring and granite selection. Tim made the whole process easy. Pricing was very good.
Response from ProSource of North Orange County
Hello, thank you so much for the positive review. We are so happy to hear Tim took care of you. Hope to see you on your next project!