ProSource of Spokane

Wholesale Home Remodeling

3820 East Main Avenue

Spokane, WA 99202

Open Today 8:00AM - 5:00PM

prosourceofspokane.com

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All Reviews

B
5 months ago
Very happy with the service
Jessica called me right away and has been great about keeping in touch. she has gone out of her way to get me what I request and has done a terrific job. Thank you so much Beckie
Response from ProSource of Spokane
Thank you Beckie for letting us know about the level of service you have received from Jessica. She is a very important part of our team and we are thankful to have her. We appreciate you taking the time to let us know. Have fun on your project.
K
6 months ago
MIND TRULY BLOWN BY TOP NOTCH SERVICE
As a designer, I have used whatever resources I can find to meet my client's and my personal design needs. Getting the best products and fair prices could take my clients and me anywhere from warehouses to showrooms to big box stores to antique malls. But for remodel products and service, my recent experience with ProSource in Spokane was light-years superior to anywhere else I have been in my city. I could list many differences, but I'll give just three topics that are greatly important to builders/designers; COMMUNICATION, SELECTION, and CABINETRY quality/excellence in CAD design. COMMUNICATION: For my recent purchase at ProSource, I had one service agent and then one administrator helping me. They were my go-to people. I can't think of a better way to put it, but that my order was on their mind until it was finished and in my hands. Without my having to ask, my email in-box would have updates and I knew when my products would be there. When a delay from a manufacturer came on one of my items, I was notified immediately, so no wasted trips occurred. There was just a smooth, calm, and steady way that was targeted on my order. It felt like they wanted to help me and were working for me. This is vastly different from big box or other retail businesses where the standard practice is to have to hunt down and re-explain product and shipping information. Retail associates have to work to find customers information in the system. Calls to those places are stressful because the associates are very distracted. The associate on the phone is driven to extreme multitasking. That creates an environment of pressured, hurried sales, but not usually enough time to get proper follow up on product delivery or other information. It slows the whole design/remodel process down. SELECTION: It was a total surprise to me at ProSource to learn about the VAST selection at their fingertips. I had been to no less than 10 tile showrooms, pro and retail, looking for a specific tile. Basically, I walked into ProSource and found tiles from nearly every tile location that I had visited locally and in California---almost all were there or available at ProSource. I walked in to ProSource and it was like, "there's that Dal-Tile, there's that Bedrosians tile, there's that United tile, there's that Florida Tile!" and so on. I had been to ProSource once in the past helping a client with their countertop layout. I saw how small the location was and how unassuming the building and showroom were and made assumptions about their selection. BIG mistake. BAR NONE, for what I'm looking for, no-one has more selection or buying power. In other words you'll have far more choices for better prices. As a pro, this means better pricing can be passed on to clients and professionals who work our tails off can earn more for our services. CABINETRY QUALITY AND CAD DESIGN On a recent trip, I noticed that the ProSource showroom is getting a reset and things are looking really good in there. The CABINET TYPES AND QUALITY is ESPECIALLY IMPRESSIVE. For moderate to high end clients, I'd start at ProSource for cabinets for sure. To top it off, one of the most seasoned cabinet designers in our region is now the Spokane ProSource designer. Cabinetry design is a complex process where thousands or tens of thousands of dollars can be lost if not designed well. And on the other side, if the heart of the home is done well, you can make a life long client through good kitchen design. The summary is this: I am so excited to have ProSource as a design partner and only wish I'd tried them out sooner.
Response from ProSource of Spokane
Thank you Kari for the awesome comments. We strive to give the best customer service in Spokane. We are so excited with all the changes in our showroom completed. It has made a huge difference. We are so thankful to have Dawn as our K&B designer. We look forward to the partnership with you on your next projects. Welcome to our family!
N
8 months ago
We had a great experience from start to finish at your store. Our beautiful new kitchen floor has been installed and we love the product we choose. Thank you, very much, for helping us and making our purchase so simple!
Response from ProSource of Spokane
Thank you Nancy for the great review!! We are so happy you’re excited about your new floor!! Looking forward to helping you out on your next project!!
B
8 months ago
We love Jessica!
When we began our 2nd new construction, I thought that I had this...however, construction has changed over the years. I needed help with design. Jessica stepped in and became our designer. After numerous calls to her in a panic, we have finally put together a beautifully designed home that my husband and I and our family will enjoy for years to come.
Response from ProSource of Spokane
Thank you Barbara for the great review! Jessica is definitely an asset to our team. We are glad you “survived” the building process. It can be overwhelming!! Enjoy your beautiful home and come back anytime.
R
12 months ago
Customer Service at its' finest
We first worked with ProSource 3 years ago when we were replacing the floors in our house. We initially worked with many other businesses and were not able to find what we were looking for. We were frustrated with the lack of assistance at these stores. Our contractor sent us to ProSource and we were immediately greeted upon entering. The rep. asked us a few questions and then based upon our answers, took us to an area of the store and laid out 3 or 4 options that met our needs. We immediately selected the flooring and have loved it every day since. Recently we were working on a Master Bath remodel. Again the rep was awesome. Within a few very short minutes, we had picked out floor, shower and accent tile. She even helped us rummage through the yards to find a great quartz counter top that fit the style of the room. By far the best place to go for quality products and great use of your time.
R
12 months ago
Customer Service at its' finest
We first worked with ProSource 3 years ago when we were replacing the floors in our house. We initially worked with many other businesses and were not able to find what we were looking for. We were frustrated with the lack of assistance at these stores. Our contractor sent us to ProSource and we were immediately greeted upon entering. The rep. asked us a few questions and then based upon our answers, took us to an area of the store and laid out 3 or 4 options that met our needs. We immediately selected the flooring and have loved it every day since. Recently we were working on a Master Bath remodel. Again the rep was awesome. Within a few very short minutes, we had picked out floor, shower and accent tile. She even helped us rummage through the yards to find a great quartz counter top that fit the style of the room. By far the best place to go for quality products and great use of your time.
Response from ProSource of Spokane
Hi Ryan, we are so happy that you came back to us again and thank you for the positive review - we appreciate it. We will make sure to pass on the compliments to the rest of the staff. Enjoy your new floors and the products for your mater bath. Hope to see you again soon.
R
1 year ago
Knowledgeable Quality Service and Products
Even when things don't go exactly according to plan ... which is always the case in construction or a remodel...this company steps up! Their recommendations for products and service providers is spot on. Quality products and knowledgeable staff are key to success in business. I have worked with this business from 1984 to the present, through various business entities, but same family ownership, with the same great attention to customer service. Special thanks and kudo's to Kaylie Combs for her professionalism and follow through on my most recent project.
Response from ProSource of Spokane
Hi Robin, wow! We are so glad you have been here with us for so long. We are happy you choose us for your project needs and we look forward to continuing our partnership. See you soon!
J
1 year ago
Great selection of quality products! Superior customer service!
We have updated both our kitchen and bathrooms using the fine products from ProSource of Spokane. Everything looks classy and beautiful! ProSource offers a great selection of all your granite/quartz/flooring needs. It has been a pleasure to work with Kayle. She is prompt to return calls and follow-up on inquiries. She was very helpful in aiding our decisions and providing samples to take home. Love ProSource!
Response from ProSource of Spokane
Hi Julie, thank you so much for the positive review. We are glad we could work with you on your kitchen and bathrooms. Come back any time!
P
2 years ago
Great service
A great place to work with. Jessica was so very helpful and patient. We love our bathroom cabinet and top.
Response from ProSource of Spokane
Thank you, Pat. Glad you love your new remodeled bathroom! Come back any time.