Senior Helpers of Knoxville, TN

Home Health Care Provider

10424 Kingston Pike

Suite 2

Knoxville, TN 37922

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All Reviews

1 year ago
It was a pleasure to meet and work with Stephen Cupp and Senior Helpers of Knoxville. I recently hired Senior Helpers to provide care for my 95 year old Dad. My Dad resides in an assisted living facility, but I needed to be assured that while I was out of town his needs would be met on a timely and professional manner. Stephen met with me and listened carefully to my concerns and where I felt aid was needed for my Dad. My Dad was very pleased with the compassionate and professional care he received from the caregiver who stayed with him for a four day period. I'm glad that we entrusted Senior Helpers to care for our loved one. My Dad expressed his pleasure, so I have complete confidence that the caregiver assigned to him meet and exceeded our expectations.
Response from Senior Helpers of Knoxville, TN
Karoline, Thank you so much for allowing us to be there with your dad. Our caregiver said that she really enjoyed spending time with him and he was a delight to be with. It is always our pleasure to help provide peace of mind to family when situations come up when you have to leave town. I am glad we were able to work with you and you were pleased. In the future, know we will be ready to help when needed.
1 year ago
The Best
Senior Helpers kept me from having to cancel a long-planned trip to see my son in Seattle. My mom was recovering nicely from a recent sickness, but I was still not comfortable leaving her for so long. After a personal recommendation, I contacted Stephen Cupp at Senior Helpers. He came out to meet us and explain his business. My mother had a helper from 9-6 during the day for 10 days. Stephen came out and introduced each helper on her first day. That was impressive. A caring professional with his heart in the right place - that's Stephen. My mom enjoyed her time while I was away. In fact, every time I called to check on her, she told me how well it was going and that all was fine on the home front. She has suggested that she might like her favorite helper to come in every now and then. We are likely to pursue that soon. Five stars for Senior Helpers. I am glad they were there for us.
Response from Senior Helpers of Knoxville, TN
We are so glad you were able to enjoy your trip. Our goal was to take care of your mom and give you peace of mind. It doesn't hurt that she found a new friend along the way in our caregiver!!! I consider that a win for all. Thanks so much for letting us be part of your family. We are always standing by and ready! Stephen Cupp
1 year ago
Senior Helpers exceeded expectations
From the initial interview through the final days of service, the people at Senior Helpers were compassionate, responsive and always eager to be helpful. The 89-year old patient resides in an excellent assisted living facility, but when she was released from a rehab center after breaking a hip, she was not ready for the level of independence required by the facility. We employed Senior Helpers to be with her and be part of the team working with her to achieve that required level of independence. Senior Helpers owner Steve Cupp communicated with me regularly to report on progress, express concerns the healthcare workers had, as well as suggest things we might do to help. Steve and his employees were extremely compassionate and caring with their patient, demonstrating an exemplary level of professionalism and skill. I strongly recommend Senior Helpers and will call on them again should the need arise.
Response from Senior Helpers of Knoxville, TN
Marilyn, We sure appreciate you giving us the opportunity to assist in being part of the "team." I am especially glad that we were able to help get the client to the level she needed to be at to remain at the facility! We look forward to assisting in the future if the need arises and if not, we are glad we made some new friends along the way!!!! Stephen
1 year ago
High quality service; professional; thoughtful caregivers
I am so glad that I found, and then met with Seniors Helpers of West Knoxville. My parents are in their 90's, and my dad had fallen in autumn 2016, so help around the house and physical assistance in guiding his movements on the walker for rehabilitation was necessary. Stephen Cupp and his whole team, from office personnel to in the field caregivers have made the situation so much more comforting and tolerable for myself and family, as we live in other states. Seniors Helpers have consistently gone above and beyond the call of duty in caring for my folks, and then giving concise and informative reports that allow me to make the needed adjustments in levels of care (i.e. recommending home health services where applicable, etc.). When my father's condition started to decline, and further hospitalization was necessary, Seniors Helpers were there for my mother, helping with transport and chores so that his return home was a smooth transition, and Mr. Cupp stayed with my mom well into the night of his return home to keep her company waiting on promised medical help that night. Their business arrangements are very professional and they consistently score high on professionalism and service. Thank you for all that you continue to do to improve the quality of life for my mother.
Response from Senior Helpers of Knoxville, TN
Michael, Thanks so much for trusting your parents in our care! It has and will continue to be a pleasure to be of service to your family as long as we are needed and can help! Thanks so much, Stephen Cupp