Senior Helpers

Home Health Care Provider

165 Wells Road

Suite 303

Orange Park, FL 32073

Open Today 24 Hours

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All Reviews

M
2 months ago
My experience with Senior Helpers
I used their services twice. I needed a driver for some medical procedures. The ladies that escorted me to and from the procedures were very nice and helpful. I was hoping to use them again. However, I found the owner of the Agency to be a real piece of work. I paid with a debit card the first time. When I got the invoice for the second service Sherre without my knowledge, without informing me, decided to go into my bank account and remove funds without my knowledge. I called and spoke with her she stated that because she had my debit card number and the second invoice was 2 weeks old she removed the funds. Not only was she not authorized to use the card she also overcharged me on mileage. She charged me for 50 miles and it was just over 20 miles! I would not trust this Agency AT ALL!!!!! If she would do this to me she probably has done this before to elderly people and has gotten away with it!!
Response from Senior Helpers
For the past 10 years the goal at Senior Helpers has been to provide all of our clients with excellent care. I see that you were pleased with the caregivers assigned to assist you but are very displeased with the billing process. I am sorry that you feel that you can no longer trust Senior Helpers to assist you. I would love the opportunity to clarify any misunderstandings you may have on our billing process and to review your invoiced mileage to make corrections if they are needed.
A
1 year ago
Fantastic service
Senior Helpers went above and beyond to care for my mother. They were extremely flexible, caring, and friendly. They were always professional and kind with my mother. I give the highest recommendation for their outstanding care. Thank you so much!
P
2 years ago
Excellent Service
All of the care givers were very patient and helpful.
F
2 years ago
Senior Helpers provided outstanding assistance to my parents. They did light cleaning and other light chores. Best of all, was the companionship, friendship and kindness shown. I was delighted with this service which was always dependable. I strongly recommend this company.
C
2 years ago
Great care for our Mom
Senior helpers provided professional and loving care to our Mom. She was comfortable with her team and they treated her like their own Mom! She came to love them and they loved her back. They brought changes to our attention that allowed us to get medical attention to her early. The home office was quick to respond to our needs. They guided us from companion care to more skilled care. Without senior helpers we would not have been able to fulfill our Mom' s wish to stay in her own home until the end of life.
C
2 years ago
We have been very happy with Senior Helpers They have been very helpful and accommodating to all of our needs
S
2 years ago
Very good customer service, very good staff and professional
Thus far we are pleased with Senior Helpers. The staff, particularly office staff, Anna Brader is especially helpful and efficient with the schedule and schedule changes. Thank you!! We are quiet pleased with this company and look forward continuing to work with them.