SOS Heating and Cooling
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12 months ago
Calling them back out for the third time because of a bad install
Our furnace just went out 3 weeks ago. We had three estimates before choosing SOS, because they were the cheapest. As they say, " you get what you pay for". First off, the installers were not very friendly nor communicative. WE DIDN'T HAVE A WORKING FURNACE AND THEY KEPT LEAVING THE MAIN DOOR OPEN. One of the installers was a smoker and tossed all of his cigarette butts in the yard. They wired the furnace wrong, so the Utility Inspector couldn't get it started. They ran the condensation drain out of the house in a way it would back up and freeze, so we had them come back out and change it. Good thing I caught it. And they ran the intake and exhaust out the chimney, which was fine. What wasn't fine was that the intake was at a 45* facing West rather than a 90*, which allowed for the elements to enter the piping. We also had them come back out for this. The installer ended up putting the extra 45* on the wrong pipe, so now the install will not pass inspection. I would not recommend this business to a friend.
2 years ago
Zero stars. SOS "repaired" my air conditioning last summer. The technician was prompt and courteous and appeared to have fixed the problem. The indoor coil in the evaporator was frozen solid - he defrosted it, replaced the air filter, and I believe he changed an electrical component. What he didn't do and didn't educate me about caused the same thing to happen this summer. Because it was the exact same issue I did not call SOS for service - instead I decided to do some research on my own. First I learned I need to clean the outdoor compressor every year. The technician didn't even look at it last year - there was vegetation growing and two dormant wasp nests in the coil along with all the dust/dirt/lint/grime build up. Next I learned I need to change my air filter more often due to a large amount of pet hair (I tacked screening in my vents and registers which I will vacuum regularly to hopefully cut down on this problem - I will also be having the vents cleaned and change the filter more often.) I turned the unit off and turned just the fan on to completely defrost and dry out the system - not only was the indoor coil frozen but a large chunk of ice had formed and fallen off of the pipe to the compressor outside in the 90 degree plus weather! After the system dried out I removed the chimney, access panel and triangle plate in front of the A coil inside the evaporator and vacuumed out over an inch of crud accumulation. Next I checked the condensation drainage tubing - it was full of rust and grime and completely plugged up. In summary - last year it cost $180 to defrost part of the system and temporarily get the AC running again this year. This year I watched youtube videos for about three hours and spent about an hour cleaning and $5.50 for new drainage tubing to get the cold air running.