Pete H.
I had both an emergency repair and a number of maintenance items done during this visit. I was impressed at how they understood budgets and the need to pick and choose. The did not push any service or operation. When unexpected items were discovered, an immediate phone call alerted me to the fact...
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I had both an emergency repair and a number of maintenance items done during this visit. I was impressed at how they understood budgets and the need to pick and choose. The did not push any service or operation. When unexpected items were discovered, an immediate phone call alerted me to the fact with the option to complete or skip it. Their estimate was spot on. Service was timely. I felt that I was in control of the transaction instead of being buffaloed into extra service on someone else's time frame.
You can tell a lot about a business by how they interact with unexpected "problem" customers or repeat customers who might not be spending as much. Even the owner picked up the phone routinely and knew many of the customers by first name. They made time in their schedule for an emergency service and treated the customer respectfully and as if their money was the same as anyone else.
Definitely going back with a different truck, a 1996 LandCruiser.
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