Ace Handyman Services East Valley

Handyman Service

1176 E. Warner Rd

Suite 205

Gilbert, AZ 85296

Open Today 8:00AM - 5:00PM

acehandymanservices.com/offices/gilbert

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All Reviews

C
3 years ago
The best
The best handyman I have ever hired. He loves his work, is pleasant to talk with. He makes sure you are beyond satisfied with his work and is super honest, when he can get away with not being. I highly recommend Sid.
Response from Ace Handyman Services East Valley
Hi Christopher, Thank you for leaving Sid a 5 star review! We are so glad you were happy with his professionalism and the quality of his work. He is truly an outstanding craftman. Please let us know if there is anything else we can you with in the future. We look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
D
3 years ago
pricey but great service
Tracey has been amazing fixing all thing around our house! He even installed our utility sink in the laundry and cleaned after himself.
Response from Ace Handyman Services East Valley
Hi Dawn, Thank you for leaving Tracy a 5 star review! We are so glad you were happy with Tracy's workmanship and professionalism. Please let us know if there are any other projects we can help you with in the future. We look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
M
3 years ago
Owner Glen Needs to Learn Business Etiquette
I wish I could’ve given a better review but my conversation with one of the owners, Glen, didn’t allow me to do so. When I had booked my service I was told that there was $120 fee for the first hour and a $65 service charge as well. Never was I told about a fee for supplies as I explained what I needed done and Glen stated that since I didn’t need anything like rock sheet to repair the small holes I had the total would be $185. When the technician arrived to the house he stated that there was a base fee of $185 and that I would be charged for materials he had to buy. The technician advised me to call the office to discuss this as I was not informed of any material purchase fees per what Glen stated the day before. When I did speak with Glen about the issue he told me that the base fee for the first hour and service charge is $185 and that it was IMPLIED that I would be charged for any material needed. I told him as a business owner and in dealing with a customer, nothing should be implied related to expenses and there should’ve been better communication about the expenses I would have with this job. When I told him that, he went on to call me belligerent and informed me that he has no control over what the technician buys or doesn’t buy what ends up being a fee on my end. I asked him for an apology for calling me belligerent which I never received. The only correct line of action that Glen took was that he did not charge me for the materials used on the project which was Drydex Spackle and I was charged the $185 I was told the day before. This entire conversation I had with Glen was on speaker and as Glen was calling me belligerent along with not taking any accountability for poor communication on costs, the technician Josh was just as shocked as I was in his demeanor with me. Glen, I hope you read this and I hope you work on your business etiquette because that was a very poor demonstration today. Because of this, and with as good of a job the technician Josh did, I will never use Ace Handyman Services again. The disrespect in calling a paying customer belligerent is an excusable.
Response from Ace Handyman Services East Valley
We’re sorry to hear that your experience did not match your expectations. After reviewing our recorded calls, for quality assurance, we have confirmed that it was communicated to you that we operate based on time plus materials. We apologize if this wasn’t clear and did refund the $7.31 spent on materials for this job. Please know that as business owners we will always support our Team and will work to protect them from hostile and aggressive behavior.
S
3 years ago
Great service!!!!
We had a new vanity and toilet installed today. Roger was friendly, thorough, and did a superb job! We will call Ace Handyman service for all future jobs! Thank you!
Response from Ace Handyman Services East Valley
Hi Susan, Thank you for leaving Roger a 5 star review! We are so glad you enjoyed working with Roger and were happy with the results of your projects. He is an exceptional craftsman. We value your business and look forward to working with you again soon! Thank you, The Ace Handyman Services Team
C
3 years ago
High quality service, professional and friendly
Roger was very skilled, professional and honest. He got right to work and completed the job quickly and very satisfactorily. I’m so glad we used this service and will definitely use it again,
Response from Ace Handyman Services East Valley
Hi Carrie, Thank you for leaving Roger a 5 star review! We are glad to hear you had such a great experience working with Roger. He is an excellent craftsman. We value your business and look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
K
3 years ago
Andy was Friendly, knowledgeable and did a great job.
Response from Ace Handyman Services East Valley
Hi Krystal, Thank you for your 5 star review! We are so glad to hear you enjoyed working with Andy and you were happy with your project results. Please let us know if there is anything else we can help with in the future. We look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
S
3 years ago
Fast, Easy, Reasonable, Right
So I called with a list of items and they were thorough and attentive to understand my needs and the scope of work. They scheduled, came on time, did the work, billed, done. The title of this review says it all. I don’t know how you could ask for more.
Response from Ace Handyman Services East Valley
Hi Scott, Thank you so much for your 5 star review! We are so glad to hear you had such a positive experience with each of our team members. They always strive to provide exceptional customer service. Please let us know if there is anything else we can help you with in the future. We look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
P
3 years ago
New oven Range
Great job on my oven range! Josh did a great job!
Response from Ace Handyman Services East Valley
Hi Pedro, Thank you for leaving Josh a 5 star review! We are so glad to hear your oven range project went so well and you were happy with the result. We value your business and look forward to working with you again soon! SIncerely, The Ace Handyman Services Team
A
3 years ago
When my insurance co. told me they had no contractors to recommend for our repairs, I became frantic. On a trip to my local Ace (Roberts Ace Hardware in Chandler, AZ) I saw a sign for Ace Handyman. That night I watched the youtube interview of Andy Bell, the man who started Ace Handyman franchises. The rest was "history". My experience w/Ace Handyman was excellent! Sid got right to the root of your water leak, got the part needed & worked in the hot sun to get it fixed! (While he was getting the part I put up a shade cloth so he would have shade to work in!) He went the extra mile & recommended a fix for another problem which saved us a lot of money! I will use Ace Handyman for all my future repairs!
Response from Ace Handyman Services East Valley
Hi Aleta, Thank you for leaving Sid a 5 star review! You did your research on Ace! We are so glad you called us! We are happy to hear Sid did a great job on your project and you enjoyed working with him. We appreciate your business and look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
M
3 years ago
Excellent job
Roger did an excellent job removing a pony wall and finishing area from which it was removed. He kept the work area tidy and did an great job cleaning up after the work was done. Professional and friendly.
Response from Ace Handyman Services East Valley
Hi Maureen, Thank you for giving Roger a 5 star review! We are so glad to hear your pony wall project went well and that you were happy with service he provided. Please let us know if there is anything else we can help you with in the future. We look forward to working with you again soon! Sincerely, The Ace Handyman Services Team