Westlake Ace Handyman Services Lenexa

Handyman Service

15225 W. 87th Parkway

Lenexa, KS 66219

Closed Today Closed

acehandymanservices.com/offices/johnson-county

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All Reviews

R
5 years ago
Incredible Experience
Our basement flooded during the heavy rains in May. After getting foundation work completed, my wife and I started searching for companies who could do framing/drywall work for us. I found Handyman Matters on Angie's List, and scheduled an appointment with Chris. This is where Handyman Matters started separating themselves from their competitors. Chris did an excellent job listening to what we wanted the basement to look like. He provided some suggestions, but, unlike many of the other companies that bid the job, did not try to pressure us into a certain way of doing things. The bid also turned out to be the most reasonable. On the day that the job was to start, I met with Chris and Tyler, the lead workman on the job. We went over what we had planned for the basement, and discussed any potential issues that could arise. Our basement is a bit oddly shaped. On top of that, they had to work around multiple steel beams that had been put into place to secure the walls. Despite these challenges, the team had a positive attitude and were able to come up with creative solutions to handle each issue we faced. Chris checked back with the team on site to make sure the project was running smoothly. The thing I was most impressed with was the communication. Each day, I would receive multiple texts from Tyler, asking how my wife and I wanted certain things, what we thought of the work so far, and if there were any things we wanted added. This basement remodel has been stressful, and trying to get in touch with contractors was challenging to say the least. To have such open communication was a breathe of fresh air. The job was completed later than originally thought. However, this was due to Tyler and team's willingness to redo a few things per our request. They were working on the basement during an incredibly busy time work wise for my wife and I, and we were late several times giving them feedback. It meant a lot to us that they were willing to come back, even while juggling other jobs, to make the necessary changes and ensure things were just the way we wanted. The basement looks great. Although I did not interact much with the rest of the team (Daniel and Jon), their work speaks for itself. Incredible experience from start to finish. Will definitely use Handyman Matters for future renovation and repair projects.
Response from Westlake Ace Handyman Services Lenexa
Hi Ryan, We cannot thank you enough for your very kind words! It is so refreshing to hear such positive comments and compliments from our customers. We really appreciate you taking the time to write this Amazing review for our craftsmen and our company. Please think of us in the future for any other projects you need to have done and we'll be more than happy to help you!! Thanks again ! Handyman Matters
P
5 years ago
added 110 switch for new range
Jeremy did a great job quick, neat and thorough. Would definitely have him back.
Response from Westlake Ace Handyman Services Lenexa
Hi Paul, Thank you so much for your kind words and positive review! Please do not hesitate to contact us if you need anything in the future, always happy to help!! Handyman Matters
J
5 years ago
A pleasure to do business with
I've used HandyMan Matters for projects for the past several years - the entire organization is professional, friendly, and prompt with communication. This week Tyler completed a few jobs in my home and provided an estimate for future work - he completed everything to my satisfaction and was very respectful of me and my home. Highly recommend!
Response from Westlake Ace Handyman Services Lenexa
Hi Jo, It is always a pleasure to work with you! You've been a wonderful customer and we look forward to working with you whenever you need us again. Thank you for the great review! - Handyman Matters
R
5 years ago
Leaky window
Found them online! Great work from Tyler to make sure every possible entry point for water was completely sealed up! So far no more leaks!! Would definitely recommend this to everyone! I will for sure be using them in future for any issues that may arise!
Response from Westlake Ace Handyman Services Lenexa
Thank you so much for your wonderful review! We're so happy we were able to help with your project! Contact us anytime for future needs. Thanks! - Handyman Matters
J
5 years ago
We've been using Handyman Matters for several years now. We love them. Chris was here today doing a water test and found the leak on our den window immediately! He's professional, friendly and does a great job. I've already asked him to do another job because of skill and his friendly personality, but most of all his professionalism! Jon
Response from Westlake Ace Handyman Services Lenexa
Thank you for the amazing review! We'll share this with Chris; he is going to be so happy to hear your feedback. We look forward to working with you again! Thank you! -Handyman Matters
S
5 years ago
Best service around
I have used this company many times now. Frank is one of their best employees. He is excellent at his job and provides good craftsmanship. I think their prices are very fair and reasonable.
Response from Westlake Ace Handyman Services Lenexa
Thank you so much for the amazing review! We will be sure to share your feedback with Frank; we are very lucky to have him! Thanks again & we look forward to working with you in the future! - Handyman Matters
A
5 years ago
Over-Priced
I had a bathroom fan installed which the tech did a great job. However I was quoted for 1.5 hrs about $180. I asked what the hourly rate was, $95. Plus there was $40 fee. The tech completed in 30 minutes and was still charged for the 1.5 hours. Do you not adjust the fee if it takes less time?
Response from Westlake Ace Handyman Services Lenexa
We are very competitively priced compared to our peers. This is very competitive compared to electricians. We are also very fair. We wish you would have contacted us to discuss this instead of posting it online first so we could have taken care of this for you. We do have a one-hour minimum and absolutely adjust pricing for customers if this occurs. Our craftsmen charge what we tell them to charge, so he did no wrong in charging the full amount. We did quote you 1.5-2 hours, and we actually told him to only collect for the 1.5 hours, though we expected it to take the full 2 hours. We thought we were doing this for your benefit due to the fact that we had to reschedule last minute. I am so sorry you were not satisfied and hope to speak with you to rectify this. Thank you, Handyman Matters
J
5 years ago
Clueless
Where to start with this guy. First off the main reason he was coming was to do some touch up painting on the exterior of my house. Well he shows up and does not have a ladder or even a paint brush. So we tell him he can use our ladder but he had to fetch some paint brushes. Fast forward an hour and he's back. He completes the front of the house and moves onto the back. The spot he needs to get to in back is very high up and our ladder won't reach. Now I had told Handyman Matters about this and to bring a tall ladder beforehand - no problem they said. So now he's gone again to fetch a taller ladder. Finally gets back and completes the job. I have used this company before and they did a fine job, so hopefully this was just a one off.
Response from Westlake Ace Handyman Services Lenexa
Thank you so much for taking the time to share your feedback. You are absolutely correct - our craftsman was unprepared. The notes you shared about the height and the need for our tallest ladder was noted, but was obviously missed. The extra trips did take much longer for our craftsman to complete the job than estimated. Because this was obviously our error, we accept the loss and will learn from this issue. Again, thank you for taking the time to share your feedback. We do apologize for your frustration. Please know that this is definitely not a common issue as our craftsmen are very conscientious of our customers' time, needs, and satisfaction. Our craftsman believed he was better off arriving on time in concern for the customer's scheduled start time. We hope that you will consider giving us another try if you should need our services in the future. Thank you, Handyman Matters
J
5 years ago
Great service
I Had a couple of different jobs: a couple of outlets needing replaced with gfi and two doors that didn’t unite close correctly. Both done in about an hour or so. Hassle free
Response from Westlake Ace Handyman Services Lenexa
Thank you so much for sharing your experience with our craftsmen! Our team strives to provide top-notch service to our customers. We appreciate your review! - Handyman Matters
J
5 years ago
Great service
I Had a couple of different jobs: a couple of outlets needing replaced with gfi and two doors that didn’t unite close correctly. Both done in about an hour or so. Hassle free
Response from Westlake Ace Handyman Services Lenexa
Thank you so much!