Ace Handyman Services North Scottsdale & Fountain Hills

Handyman Service

16605 E. Palisades Blvd Ste 136

Fountain Hills, AZ 85268

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All Reviews

J
2 years ago
Excellent service and follow through.
Response from Ace Handyman Services North Scottsdale & Fountain Hills
Hi Jon. Thanks for the wonderful review! We promise to continue being your trusted ally for everything home.
P
2 years ago
Not worth the money
Upfront I knew about the ridiculous high hourly rate (twice as much as a regular handyman) + trip charge, but I was in a rush for this ONE job and they schedule me 2 days after (while the other person I knew was booked for over a month). Since the job I required was hanging lights and I was already paying a service trip I thought I could complete the time with a few small things around the house and for that price I was sure they would work super fast. The person that arrived was very polite and did a good job, not as fast as I would have expected but I would recommend him. The problem was that I asked him to started with the lights (and according to how fast he worked I was going to ask him to do the other stuff) and he told me he didn’t have a ladder, that someone else would bring it. He started doing the things that I didn’t need to pay an overprice for, and after a two hours (which was way more than I expected) he told me the person who was bringing the ladder couldn’t make it and that he wouldn’t be able to do the ONLY job that I actually I needed to get done that day. They offer me to come another day to do it without charging again the $65 trip charge (gee thanks!) but I didn’t have availability the following day and then it was too late. Si I ended up paying $400 for something that I didn’t need to rush into, and that with somebody else would have been probably no more than $120. Not worth it!
Response from Ace Handyman Services North Scottsdale & Fountain Hills
We are a time and materials company. Homeowners are provided with estimates via phone or email after discussion of the job is had with the Office Manager, before booking their appointment. Our highly skilled Craftsmen review each job upon arrival, make any needed adjustments to the time estimated and review this with the homeowner prior to starting the job. We find, from time to time, that unexpected issues arise in the process of a job and additional time may be needed to address them. This is discussed with the homeowner and we work with them for the best possible outcome.
C
3 years ago
Professional service person
Bart was very efficient, knowledgeable and curtious. Would highly recommend their service.
Response from Ace Handyman Services North Scottsdale & Fountain Hills
Hi Cathy. Thanks for the wonderful review! We promise to continue being your trusted ally for everything home.
D
3 years ago
Friendly and professional
The service provided was friendly and professional. The price seemed a little high for the work that was done but we agreed to that price to get the work completed. Some of the work that was done I now know that I can do myself. Will use Ace Handyman again though for other work because they were communicative and explained what was needed. Bartolo was extremely professional and courteous.
Response from Ace Handyman Services North Scottsdale & Fountain Hills
Hi Debbie, We're thrilled to have you as part of the AHS family! Thank you for sharing your kind words—it means the world to us and to our entire team. We look forward to serving you again soon!
L
3 years ago
Ridiculous price… i will never use the services again
Bart the handyman was awesome. However to put a flag holder on the outside wall snd switch out a kitchen faucet which I provide, we felt robbed at the price of $120 per hour plus service charge totalling $425.00. Beware of these services. If Ace had provided the faucet, a 50% charge would have been added…. Luckily Bart called me to warn me. I am not a happy camper.
Response from Ace Handyman Services North Scottsdale & Fountain Hills
We are a time and materials company. Homeowners are provided with estimates via phone or email after discussion of the job is had with the Office Manager, before booking their appointment. Our highly skilled Craftsmen review each job upon arrival, make any needed adjustments to the time estimated and review this with the homeowner prior to starting the job. We find, from time to time, that unexpected issues arise in the process of a job and additional time may be needed to address them. This is discussed with the homeowner and we work with them for the best possible outcome. While we do apply a markup to any materials that we purchase on behalf of a homeowner, we provide a one-year warranty on those materials. Additionally, we always advise homeowner of this policy, to allow them the option of them purchasing their own materials or having us purchase the materials for them.
C
3 years ago
Cory is great!
Cory took the time to make sure everything with our new front entry door was perfect! Ace Handyman Services are fantastic and I am glad I was referred to them!
Response from Ace Handyman Services North Scottsdale & Fountain Hills
Hello Connor Thank you for the wonderful review and for taking the time to share your feedback. Our goal is to amaze you and we’re thrilled we met that mark! Kind folks like you make our job a pleasure and provide you with a five star service. We look forward to serving you again soon!
R
3 years ago
Very professional
From the customer service of making the appointment to after the service we are very satisfied and will use ACE Hamdyman service again. Bartolo repaired several doors for us.. he was kind, efficient and very professional.. actually told us we didn’t need to replace weatherstripping on two doors and figured out why we saw an opening and fixed it so he saved us money by being honest! The customer service person Joline was extremely competent and immediately scheduled our service.. ALL VERY PROFESSIONAL!
Response from Ace Handyman Services North Scottsdale & Fountain Hills
Hi Roxanne We're thrilled to have you as part of the AHS family! Thank you for sharing your kind words—it means the world to us and to our entire team. We look forward to serving you again soon!
R
3 years ago
Great handyman but not able to fix problem
I appreciated the second opinion on my odd water service to behind the refrigerator but no solution was reached. I paid for advice and yet no real service or solution. I like this service but there should be a consultation fee verses an $90+/hour cost for literally nothing. I invested too much for absolutely no help. Thanks
C
3 years ago
Everything got fixed!!!
My repairman Bartolo was fantastic!! Very pleasant, well spoken and very knowledgeable. I was very pleased!!
Response from Ace Handyman Services North Scottsdale & Fountain Hills
Hi Cindi. Thanks for the wonderful review! We promise to continue being your trusted ally for everything home.
C
3 years ago
Top Notch Service!
Highly recommend!
Response from Ace Handyman Services North Scottsdale & Fountain Hills
Hi Cindy, Thank you for the 5-stars! Hope to see you again soon!