Ace Handyman Services Rhode Island
Handyman Service
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Chris K.
7 years ago
Recommends
Chris was prompt kind skilled and got my list done! All those little things that were bugging me are now fixed, Thank you!!!
Response from Ace Handyman Services Rhode Island
Thank you, Chris - so happy to hear all went well and your list has been completed. It was a pleasure working with you and call anytime when you need us again!!!!
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Sallie B.
7 years ago
Recommends
Quality work, efficient, could not be happier
Handyman Matters is the only place I call when I need things done around the house. Today, Chris checked and cleaned the gutters. He also had to repair several areas of gutters because the screws were loose or missing. Chris also fixed a window, installed pegboard on the wall of the craft room, installed towel racks, installed under cabinet lighting and several other small install projects. Chris is always polite, efficient and tidy.
This is the fourth time I have scheduled Handyman Matters for a day. I am happy with the work every time.
This last spring, I also hired Handyman Matters to screen in my covered porch. It turned out absolutely beautiful. I enjoyed it all summer long.
If you need something done, call Handyman Matters!
Response from Ace Handyman Services Rhode Island
Thank you Sallie always a pleasure working with you :)
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Lee T.
7 years ago
Did the job but not well.
Handyman came more or less on time. Nice guy but spent too much of the time I was paying for making small talk. He went to Lowe's (15 minutes away) to get two pieces of wood, some paint and hardware to fix the porch railing and came back over an hour later. It took him more than 2 hours to cut two pieces of wood, install them, and paint them with the wrong color he had bought at Lowe's. It was a sloppy paint job so the wood is not properly covered and he did not cover the nail heads with anything, so they will rust. It would have been so easy for him to put putty or whatever on the nail heads and to take a piece of the old railing which was already broken off to the store to match the paint.
I don't know if it would have taken someone else the same amount of time to do the job, but I at least expect more professional results when I'm paying $88 per hour.
Response from Ace Handyman Services Rhode Island
The craftsman arrived at 8 (the scheduled time) and conferred with the customer about the work to be done. He encountered road work/traffic on the way to Lowe's, which did cause some delay. The job was to replace rotted handrails to match surrounding woodwork, sand smooth, and paint. The customer did not like that matched paint color from Lowe's, and the craftsman offered to return to Lowe's for different paint color, but she declined. It is difficult to match white paint, especially that has been weathered. We do have the option for customers to have materials on sight, but some prefer the craftsmen to purchase them. We have a 1-year warranty on all work performed. Had we received notice of displeasure, we could have remedied the issue. We are sorry that you are not satisfied with our service. We strive for customer satisfaction, and would be happy for a chance to rectify the situation.
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Ann S.
7 years ago
Recommends
Very pleased
I had a number of small jobs for Tony. He attended to all of them efficiently, had to go out to buy supplies , called me re
return time. I was pleased and have recommended your company to friends. I will definitely call again.
Response from Ace Handyman Services Rhode Island
Thank you, Ann, for taking to time to write a review. We love to hear from our customers and strive for customer satisfaction. So happy to hear you were pleased with every aspect of our service. Looking forward to working with you in the future and thanks for passing the good word.
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Jeannie & Ted S.
7 years ago
Recommends
Best best best
We've used Handyman Matters for countless projects. We would NOT go with anyone else. Tony is the best. Always on time, always clean, neat, and pleasant to work with. ALWAYS does an excellent job. We'd honestly be lost without you guys!!! Thank you!
Response from Ace Handyman Services Rhode Island
Thank you, Jeannie & Ted, it's customers like you that make our job so enjoyable. We appreciate you taking the time to let us know of your experience with HMM. Looking forward to working with you in the future.
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cindy d.
7 years ago
Recommends
On time, fixed everything quickly. Friendly and professional.
Response from Ace Handyman Services Rhode Island
Thank you, Cindy, - happy to hear everything went well - We strive for customer satisfaction and appreciate your feedback. Look forward to working with you again in the future.
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Karen R.
7 years ago
Recommends
Switch out old tub for new and install marble tile surround
Chris and Anthony were not only efficient, they were hard working and left my bathroom clean. I can not say enough about how beautiful the tile work is that they did. My bathroom looks much prettier than it did when it was new. I am so proud of and happy with the work that they did. Anytime I would worry that I had ordered the "wrong" thing or that I apologized for it being a hard job, they were very reassuring and professional. My bathroom is more wonderful than I imagined it could be because of their outstanding work. I will definitely make Handyman Matters my first call from now on.
Response from Ace Handyman Services Rhode Island
Thank you, Karen, for taking the time to provide feedback it is great to hear that your experience exceeded your expectations - we strive for excellent customer satisfaction. It was a pleasure working with you and looking forward to working with you in the future. Thank you again for choosing HandyMan Matters for your home improvement needs.
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Bonnie S.
7 years ago
Recommends
Installation of inside doors
I am very happy with the job that Chris did on the installation of two new doors in my home. It was very professionally done, and Chris is a pleasure to work with. Thank you Handyman Matters.
Response from Ace Handyman Services Rhode Island
Thank you, Bonnie, for taking the time to write a review for the services performed by one of our craftsmen. Happy to hear that you are completely satisfied and looking forward to working with you again in the future. Helping you "love your home". HandyMan Matters
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Barry G.
7 years ago
Recommends
Project: Repair Interior or Exterior Doors
Like any new/unknown company that one hires, I was somewhat apprehensive about hiring this company.... my concerns were totally unfounded with these people. The professional that they sent me was on time, courteous and did a great job. I would totally recommend them to anyone.
Response from Ace Handyman Services Rhode Island
Thank you, Barry, for taking the time to write a review for the services performed by one of our craftsmen. Happy to hear that your apprehension turned into satisfaction and trust. Looking forward to working with you again in the future. Helping you "love your home". HandyMan Matters
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James M.
7 years ago
Recommends
Hand rails
I'm selling my house and the bank inspector said I need hand rails going down the cellar. I called Handy Man and said I needed this project done today. They emailed me and said someone would be to my house by 1:00. A half hour later since I made the call a service man arrived looked at the project went to pick up materials came back and within a hour and a half the job of my phone call the job was completed. I never received great service and professionally done work in that period of time. Great Job Handy Man you are the best.
Response from Ace Handyman Services Rhode Island
Thank you, James, for taking the time to write a review ~ so happy we could help you out. Hope to work with you again in the future.