Cottman Transmission and Total Auto Care

Auto Repair Shop

7801 Earhart Boulevard

Suite B

New Orleans, LA 70125

Open Today 7:00AM - 5:00PM

cottmanofneworleans.com

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All Reviews

J
3 weeks ago
Cory at New Orleans Cottman saved us!
A bit long but I hope worth it to see how great Cory and Cottman were to us. Driving my son home from college in Atlanta to our home in Austin, our 2006 Honda Odyssey started smoking, increasing RPMs and decreasing mph while crossing the causeway over Lake Pontchartrain. We pulled over, got pushed to a safe place (thank you DOT!), called AAA and a place to tow. The first transmission place couldn't be bothered. Whomever answered the phone was leaving early (it was Friday) and couldn't take us. Cory, though extremely busy with Friday afternoon work of his own, listened to our desperate situation and agreed to help us. When we arrived, we wanted to tip the AAA truck drivers but had no cash, Cory handed us some and let us charge it. Next, he steered us to a great Mexican restaurant while he checked out the car. Despite juggling multiple jobs, he checked out the car, added some fluid, surmised that it must've overheated and "vented," explained what that likely meant and gave us options and estimates while caveating that more diagnostic was needed. We seemed stuck! We had ~500miles more to go to get to Austin and no good alternatives. There were no U-hauls available to rent to tow the car back to Austin. There were no one way rentals, flights were expensive and both required a return trip to get the car the following week if we left it with Cory to thoroughly diagnose. It might need a rebuild which we weren't even sure would be worth it given age and miles on the car. We also had lots of luggage in the car. Cory saved us. He gave us an option. Having refilled the vented fluid and done a quick test drive, he thought it just might make it if we started on backroads, kept it around 65. He charged us next to nothing and only when we insisted. We followed his advice and made it back to Austin. Cory even conversed with me the next day (Saturday) on detailed explanation of what must've happened and what to do about it. He saved us from a challenging situation and lots of hassle and expense when he could have taken advantage of us or easily avoided us like the first guy did. THANK YOU CORY!!! We are forever in your debt.
L
2 months ago
Horrible manager Corey disgraceful
He's rude on the phone talks to you so fast and doesn't let you talk. He told me the outrageous price to fix my car I declined I didn't have enough money. He then offered to do it at his house for half the cost.then he wanted to hook up for a drink or something. NO way. Corey Looks like a gross meth addict teeth missing skinny dirty. What kind of repair shop is this? Girls stay away from this place that Man is scary. This happened a couple of months ago but decided to warn other females after reading other reviews complaining about Corey asking ladies out their phone numbers offering free work for ? He's Gross !!
A
6 years ago
Corey and his staff are fantastic! They were very professional and complete gentlemen. They gave excellent customer service and were extremely helpful in my time of need. This was the best location I have been to thus far. I was pleased. I must say they are a great asset to this company.
Response from Cottman Transmission and Total Auto Care
Helping our customers in times of need is why we love our jobs. Thank you for offering us an opportunity to assist you, and thanks for the kind words. Gratefully, Cottman of New Orleans
C
6 years ago
National auto service chain provides expert transmission repair for all vehicles; emergency towing assistance, warranty and financing services also available.
Response from Cottman Transmission and Total Auto Care
Thank you for helping us spread the word! Gratefully, Cottman of New Orleans