Ace Handyman Services Cherry Creek

Handyman Service

501 S Cherry St

Suite 1100-009

Denver, CO 80246

Open Today 8:00AM - 5:00PM

acehandymanservices.com/offices/cherry-creek

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All Reviews

K
2 years ago
Great experience with needed repairs
Brian accomplished everything on our wish list beautifully, and met the time frame. Pleasant and adept in a wide variety of tasks (carpentry, masonry, etc.) Very pleased.
D
2 years ago
responsive & quality
Thank you to Barry for good fix to both screen doors.
A
2 years ago
Thank you
S
2 years ago
THE WORST
I cannot believe these positive reviews - my experience couldn’t have been worse. I needed a TV mounted and was told that it would be an hour and a half job. Handyman was 45 minutes late, and still took 2.5 hours. Was clearly late and rushing at the end and barely let me check the work. When my husband and I looked closer after he left - he only screwed 2 (poorly) of the 4 screws into mounting system onto the TV. With a little tugging - the TV would’ve fallen off the wall. Obviously catastrophic consequences if it fell into my 19 month old. When I called customer service - I was told they would send someone out and “it wasn’t going to fall off the wall” so I should “stop worrying about it”? Really? How would you have any idea - I’m standing in front of the TV and can see it’s about to come off. They sent someone else the next morning (at my request because they were going to send the same person who screwed it up the first time). Another guy came who was better and screwed the two missing screws into the TV and tightened the existing screws BUT kept saying “they should’ve sent the same guy to fix this because if this TV falls off the wall - it will become my fault”. Wait, what?! I hired you to make sure it won’t come off the wall. I kept asking him to confirm with me it wouldn’t fall off the wall, and he said it wouldn’t but half heartedly and without convincing me. He kept tinkering with it and I could tell he didn’t believe it was done correctly, but didn't do anything else. As soon as he left - I sent pictures to Mile High A/V and they confirmed that neither Handyman caught that the mounting system was screwed into the wall in just 2 places when it needed to be 4. Unlike ACE - they told me to keep my son and dog away from the TV as it could fall instead of telling me to "stop worrying". They came out and fixed it and promised it wouldn't fall off even if my son swung on it. When I called ACE to tell them how poorly their handymen did - they said they'd send the same guys back out. The same guys who screwed it up and missed important safety elements of the process?? Um, NO THANK YOU. I told ACE I wouldn't pay for the extra hour they charged me since the work wasn't done and was extremely dangerous. They agreed but sent me the original invoice without the proper discount. Whenever I tried to talk to them on the phone to explain or finally to pay - the call would drop after 30 seconds. I'm talking 4-5 times per conversation and 15-25 times overall. I called from a different phone - happened again but they said it was "only happening with me". Please. When the phone issues got comically bad - they sent me a text and an email saying to put my credit card info in the text or unsecured email. Seriously?! ABSOLUTELY not. Overall - STAY AWAY from ACE handyman services and if you need a TV mounted - go with Mile High AV!!!
Response from Ace Handyman Services Cherry Creek
We are so sorry that fell short of our expectations. To make things right, we gave you a full refund for the charges and offered to send another craftsman to make things right. We will look into our process to make improvements.
K
2 years ago
Early and Quick
Showed up earlier than expected which is a nice change of contractors showing up late without notice. Also knocked out the job of fixing our front door so the deadbolt and knob latch would engage. Super happy with the work.
T
2 years ago
Good, professional job
Needed a short railing added to a few stairs for safety. The resulting stairway looks good and adds to the house. Very satisfied.
T
2 years ago
Would recommend
I have used Ace Handyman Services twice now, and I would recommend them to anyone needing some work done in their home! I feel the prices are fair, and the work is good quality
T
2 years ago
Very positive experience
Although 30 min late from scheduled time, the technician was professional, polite, and completed the mostly carpentry related we had lined up in a very efficient and effective manner. Would definitely use this service again.
W
2 years ago
Very reliable and professional.
Oscar arrived on time and did all of the jobs I requested in a timely manner. He was tidy and courteous and used the time efficiently. I'm very grateful to have a company I can rely on.
D
2 years ago
Professional Plumbing Service
We needed toilets removed prior to a new tile installation in our 2 bathrooms. Immediately after the tile was installed, we needed them to be put back. We called a week out to schedule the service. Brian was AWESOME! He was professional, knowledgeable, friendly and a hard worker! He made our entire experience easy!