The Carrier furnace they installed wasn't to the manufacturer's specifications. The air intake pipe rests only 8 inches off of the ground and is just 2 inches from the exhaust pipe. A couple months after installation the intake pipe clogged with snow. When a technician came on a service call they diverted the air intake to take its air from inside the house negating the increased efficiency of the unit. As the temperature turned warmer, the snow melted and filled the motor with water. Another service call to drain the water. We were not shocked, the following winter when we experienced the same problems. Instead of calling Preece for the service call, we called Nerthlings who happens to be a certified Carrier dealer (Preece was not). They informed us that the air intake should have been installed 18 inches above ground, but because of the amount of snow in our region, they usually install them at 36 inches above the ground. When I asked Preece to make necessary corrections they said that they don't do that because it is an eye sore. They told me they would do it, but I would have to pay them for it. To make a long story short, with over 12 instances with no heat since I have owned this unit, and having had to pay for 2 additional motors for my unit, I am not happy with Carrier or Preece. The Carrier air conditioner they installed at the same time has worked and still works wonderfully.

I CALLED IN THE MORNING WITH NO HEAT AND WITHIN 2 HOURS HE WAS THERE TO FIX IT. GREAT SERVICE! WORTH EVERY PENNY. I WILL CALL THEM ALL THE TIME!!!!!