ProSource of Austin

Wholesale Home Remodeling

2315 Rutland Drive

Suite 104

Austin, TX 78758

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All Reviews

K
7 years ago
Great Service but.......
I hadn't worked with ProSource in the past and was very happy with my interaction and their responsiveness. To avoid being charged a delivery fee (hourly charge by a Decorator) I chose to personally pick up and deliver the tile as it was an additional 7 boxes to be used at our on-going project. The issue I encountered was that they gave me the right tile but the wrong tint, it was close but not the same. This meant an additional hour of getting the wrong tile picked up and delivering the correct tile.
Response from ProSource of Austin
Hi Kevin, thank you for taking the time to leave a review. We are continuously trying to improve and make a better for our members and their clients. We are sorry for any inconvenience this may have caused and are glad we could help correct it. Hope to see you in the showroom again!
T
7 years ago
Renee is THE BEST
I have been working with Renee at ProSource Austin for several years now and I can't recommend her enough! I work with many people in this industry and I have to say she is hands down THE BEST. We have worked on several projects together and she is very knowledgeable and ALWAYS quick to respond to emails. I sometimes wonder if she ever sleeps ;) I've sent her photos for inspiration and she'll come up with several options based on the photos. She can cater to any taste and is always happy to help. She definitely makes me look good! Prosource has great selections and great pricing and if you're lucky enough to work with Renee, you're in the best hands!
Response from ProSource of Austin
Hi Theresa, thank you so much for taking the time to review us. Renee will be happy to hear the positive feedback - you are in good hands with her. Thank you so much for choosing ProSource and we are happy to be there for all your project needs. See you soon!
K
7 years ago
High quality services with top of the line flooring selections!
I work with Amberley Driver at the Austin, TX location She is always on top of her game! She is able to handle multiple customers with a large clientele base. Her sense of design and knowledge of product has been of great service to me when trying to find that perfect tile. The showroom selections are a cornucopia of color, texture and style. Hi highly recommend ProSource for all of your tile needs.
Response from ProSource of Austin
Hi Karin! Amberley will be happy to know about your positive feedback. Thank you so much for taking the time to leave a review. Hope to see you again for your next project!
C
7 years ago
Excellent customer service and selections
Renee makes my life so much easier. She is my right hand woman. I can contact her anytime and she'll help with whatever we need. The showroom selections, quick turnaround, competitive pricing and customer support is hard to find anywhere else. My only regret is not discovering the greatness of ProSource and Renee years ago! Thank you ProSource and thank you, Renee!
Response from ProSource of Austin
Chelsea, we are so happy to hear that Renee and the ProSource staff takes care of you. Thank you so much for the positive review and we hope to see you soon!
D
7 years ago
Outstanding Service and Support
As a general contractor who feels outstanding client service is the most important thing we can provide to our customers, Renee Slater and the ProSource team provide our clients with unmatched service and support in one of the most important areas of the construction and remodeling process. Their service and support starts with a great showroom, broad selections of the most current styles and products along with extremely efficient and personal support needed to meet design objectives and budget goals. Renee is our go to person and is truly representative of the most professional service oriented operation we do business with. Thanks Renee for all that you do for IDM Builders and our customers.
Response from ProSource of Austin
Hi David, thank you so much for your feedback and your time. Our customers are our first priority and we are glad that we have been able to help with all your project needs. The staff will be so happy to hear the positive review. See you on your next project!
M
7 years ago
We love Renee & the variety of products!
Michelle Thomas Design has been sourcing from Pro Source for over 4 years and we love it. It's very convenient to make selections with your client in 1 location and be able to take samples home with you. Renee has provided excellent services, quick turn around on quotes, and saves the day when we need additional help.
Response from ProSource of Austin
Thank you, Michelle! We are so glad you are a member of our showroom and that Renee takes such great care of you. She will be happy to hear about your comments. See you soon!
B
7 years ago
Kudos to Christine Allessio
I wanted to say "Thank You" and "Great Job" to my sales rep, Christine Allessio! My last couple of clients have made it a point to let me know how great Christine was to work with and how supportive she was in helping choose their selections on tile and flooring. As a general contractor, having someone like Christine who I can fully trust sending my clients to is very important to me and my business. Thank you ProSource and thank you for your outstanding service Christine!
Response from ProSource of Austin
Bert, thank you so much for taking the time to leave us this review. It is always great to hear feedback from clients - and trade pros - after they leave the showroom. We will make sure to pass on the positive review to Christine. Thank you and have a great day!
L
7 years ago
Great Tile and Floor place
We are remodeling our home in Austin (tile floors, carpet, fireplace and counter tops. Had a bid from another resource in Austin and was blown away. Was referred by someone using ProSource, Austin and went to check them out. The are very helpful and have a great selection. Renee is wonderful. Has been great to work with. She had great recommendations for some tile that I was not able to look at and it turned out wonderful. Everything came in very quickly and was good quality....and the price was exceptional compared to the other place...... love the look we have now. We have now decided to re-do our bathrooms and again Renee has been very helpful and outstanding. The also referred a tile guy to us (Merling) and he is awesome. Did a fantastic job and was way more reasonable the the first place we got a bid from. Will never go anywhere else for house remodeling....even referred both of them to my neighbor Thank you ProSource
L
7 years ago
Great Tile and Floor place
We are remodeling our home in Austin (tile floors, carpet, fireplace and counter tops. Had a bid from another resource in Austin and was blown away. Was referred by someone using ProSource, Austin and went to check them out. The are very helpful and have a great selection. Renee is wonderful. Has been great to work with. She had great recommendations for some tile that I was not able to look at and it turned out wonderful. Everything came in very quickly and was good quality....and the price was exceptional compared to the other place...... love the look we have now. We have now decided to re-do our bathrooms and again Renee has been very helpful and outstanding. The also referred a tile guy to us and he is awesome. Did a fantastic job and was way more reasonable the the first place we got a bid from. Will never go anywhere else for house remodeling.... Thank you ProSource
Response from ProSource of Austin
WOW. Thank you, Lysa. We are glad that we could help you through your home remodeling journey. We will make sure to pass on the kind words to Renee. She will be so pleased to hear. Come back any time!
S
7 years ago
Great Service and Wide Variety of Materials
We work with Renee Slater each visit we make to the ProSource showroom. The showroom offers many different lines of many different materials needed when working on a project. Renee is always quick to respond to emails as well as ordering samples for our projects. We like to bring clients to the ProSource showroom so they can see many options all in one spot!
Response from ProSource of Austin
Thank you, Stephanie. It's always great to hear that our staff is taking good care of you every visit! We hope to see you again soon.