ProSource of Coppell

Wholesale Home Remodeling

989 W. Sandy Lake Road

Coppell, TX 75019

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All Reviews

T
6 years ago
New wood floors
Working with the people at Pro Source was great. They are professional and explained everything I needed to know. They estimated the cost of the material and what the install price might be. The installer was able to pick up the material at their warehouse. I will continue to use them in the future
Response from ProSource of Coppell
Hi Tara! Thank you for your feedback. We are so happy to hear that you are pleased with your new wood floors and can't wait to work with you on your next project!
R
7 years ago
Exelent service, friendly team members, quality products
Thank you ProSource of Coppell for your excellent service to my customers. Kim Shaumburg is such great help with design to all we send her way. When we need something asap, she is the best at tracking down what we need and getting it to us. It is such a pleasure to know that she will do all she can to help our clients choose the product that will enhance their home, fit with their current décor, or with the changes that they are making in regard to style, current trends, or contemporary design. We wouldn't know what to do without her and the other great personnel there. From the front desk to shipping, we are always pleased with your service. You give TriStar Repair a way to give our customers all that they need.
Response from ProSource of Coppell
Hi Robert, thank you so much for the positive review! We are happy to hear about your experience with your account manager, Kim and how she has helped to make a positive impact on your business. We'll make sure to pass on the raving review to Kim and your ProSource team - they'll be happy to hear. Glad we can offer you a vast array of products and services for you and your clients. See you on the next project!
D
7 years ago
Bad service
After a few visits over the period of 2 months we were told by Kim that she no longer had time to help us. We were indecisive on tile for our master bath, looking at several samples. We were getting close but then were dropped. I can't believe that we would be expected to make a decision so quickly on something as expensive as tile that can't be changed easily. ProSource lost our business for the tile and for the 3000 Sq Ft. of flooring that we will be doing in our house during our next project. Interesting that a business can throw away money like that. Because our contractor uses only ProSource, I had to find a new contractor as well. Thank you for your lack of help and support on a hard decision like this that shouldn't be taken lightly.
Response from ProSource of Coppell
Hi Derek, thank you for taking the time to review our showroom. We are sorry for any inconvenience this may have caused as our members and their clients are our number 1 priority. We are currently looking into this situation and will be in touch soon. Thank you, and again, sorry for any inconvenience this may have caused.
L
7 years ago
Great Customer Service
I had a great experience working with Danny Kohls to source tile for my master bath update. He is knowledgeable, answered all of my questions, located samples and the showroom has a good selection. Prices are great also. I highly recommend ProSource of Coppell.
Response from ProSource of Coppell
Hi Lisa, thank you so much for the positive review. We will make sure to pass on the compliments to Danny - he will be thrilled to hear. See you on the next project!
M
7 years ago
Great customer service
Danny Khols provided great customer service to us. He helped us pick out the tile and accent pieces for our shower remodel. He provided several resources for contractors and we have chosen one and look for forward to the remodel. The showroom has many selections of all types of materials. I will be referring friends and associates to Pro Source.
Response from ProSource of Coppell
Hi Michael, thank you so much for the positive review. We are happy to hear that Danny could help you with your tile and accent pieces for your shower. Enjoy and hope to see you again soon!
Z
7 years ago
Great Customer Service, Inventory, and Expertise to help you make the right choice!
My wife and I were originally overwhelmed with the flooring project. We finally made it to ProSource of Coppell and our sales rep Daniel Kohls helped us make the best decision. He was knowledgable and had us try/barrow some samples in our home. We are so happy now that we have our new floors. We are going back for every project. Their prices can't be beat either!
Response from ProSource of Coppell
Wow - thank you, Zach! We are so happy that we could help you find the perfect floors from your home. Hope to see you on the next project!
E
7 years ago
Great customer service experience
Our experience choosing samples, ordering and coordinating pickup/delivery with Pro Source exceeded our expectations. I would highly recommend them and plan on using them again in the future.
Response from ProSource of Coppell
Hi Evan, thank you so much for the feedback - we appreciate it. We are glad that we could help with your project needs. Look forward to working with you on the next project!
D
7 years ago
Great selection, and even better customer service!
The selection of wood flooring is excellent. We found just what we were looking for - heavily distressed in a dark finish in multiple widths. And, Kurt Gonzales was very knowledgeable about product lines and installation. Not only that, but he must be one of the most patient guys in the world to work with my wife and I. Thank you for all your help Kurt!
Response from ProSource of Coppell
Thank you, Dale. We appreciate your feedback and are so happy that we could help you find the perfect flooring for your home. We will make sure to pass on the positive review to Kurt - he will be happy to hear. Come back any time!
V
7 years ago
Professional, knowledgeable with great selection
As a Kitchen Designer, building strong relationships with reliable and dependable vendors is essential to the success to my business. I have been working with Prosource going on 7 years, and I could not be happier. More importantly, my clients receive exceptional service, coupled with the knowledge and experience of my account manager Kim Schaumburg, who "educates" them, so that they are able to make informed decisions. Furthermore, the rest of the team are personable and accommodating. The selection, quality and product options as well as the ability for clients to check out samples, makes for a productive and enjoyable experience.
Response from ProSource of Coppell
Hi Vivienne, thank you so much for reviewing our showroom. We are so happy you chose ProSource and look forward to our continued partnership. We will make sure to pass on the kind words to Kim. See you on the next project!
M
7 years ago
My experience with pro source was excellent. Especially the installer Fernando and his crew their workmanship was top notch. All my neighbors for very impressed by the design and carpet quality.
Response from ProSource of Coppell
Hi Martin, that is wonderful news to hear! Thank you so much for leaving such a positive review and we are glad that you love your design and carpet! Hope to see you again!