Karen Zumbro came in looking for tile for their bathroom and after making final selections and placing the order Mrs. Zumbro was called to pick up her order. After Karen picked up the order, she called in and thought her pencils were incorrect. The account manager working with Karen asked her to bring in the liners for us to compare to sample - the liners matched the sample but to appease our customer we were happy to re-order the material. Prosource confirmed the color selection and re-ordered the material per customers request. The replacement materials came in and Prosource matched it against the sample board it was ordered from- it was a perfect match. Karen came to pickup the 2nd order and we have not heard anything back from Mrs. Zumbro and thought everything was good on her end and our customer was satisfied. Prosource strives to give all of our customers an enjoyable shopping experience with excellent customer service. It is unfortunate that the Zumbro's do not feel they received this treatment. We are always happy to listen to our customers concerns and address them to the best of our ability when given the opportunity.