ProSource of Lexington

Wholesale Home Remodeling

1183C Brock McVey Drive

Lexington, KY 40509

Open Today 8:00AM - 5:00PM

prosourceoflexington.com

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All Reviews

P
2 months ago
Great quality products and professional service
Just a word of thanks for helping me find the right products for my basement renovation project. Prosource has plenty of options to choose from and was happy to get some great advise from their staff on what would perform best. We used a combination of Resista luxury vinyl tile flooring (looks like real slate) and Milliken carpet. Both look great and are easy to maintain. Everything worked out great.
Response from ProSource of Lexington
Hi Pat, thank you for taking the time to review us. We are happy that you are happy. Enjoy the flooring and hope to see you soon!
B
2 months ago
I wrote a review earlier today and neglected to mention the latest addition to Pro Source: Elizabeth, the designer in cabinet department. I am currently working with Elizabeth on a kitchen and her experience and knowledge has been a great asset in designing the plan. Sorry Elizabeth!
Response from ProSource of Lexington
Hi Becky, thank you so much for the feedback! We are lucky to have Elizabeth and will make sure she hears the positive review. Thank you and see you again!
B
2 months ago
I am a free lance interior designer in business for 27 years. I have worked with Pro Source for 10 years and found each staff member to be knowledgeable about all their products and extremely helpful in providing a top notch job for all of my clients whether residential or commercial. It starts with Barb (the manager) to Caitlin, Kathy, Dale & Eric. I think the most important thing it is a pleasant environment to take clients and people who stay on top of your order from the time it is placed to when the installer picks it up. I look forward to many more years of working with Pro Source and the honest, competent staff.
Response from ProSource of Lexington
Hi Becky, we are so glad you found ProSource and we look forward to our continued relationship. The staff will be so happy hear your kind words. See you soon!
T
3 months ago
Quality service, knowledgeable staff
I have been a member of Pro Source Lexington for over 10 years. In that time I have purchased material for 100's of jobs and have only had one issue that wasn't related to anything Pro Source did, they can't help that a supplier sent the wrong color material from what was ordered, but they made sure the turnaround was quick. It is comforting to know that I can send my clients to Pro Source and they will get professional service from the staff. As I've told them before, they are a large part of my success as an award winning tile contractor, and I always look forward to working with them on any project. If you want top quality material and service, Pro Source Lexington should be first on your list.
Response from ProSource of Lexington
Hi Tom, thank you so much for taking the time to rate our showroom. When you are happy, we are happy! I'm glad we can work together and make great projects come to life. See you soon!
E
4 months ago
Samples and material ordered lack timeliness and accuracy. Overcharged as well.
I worked with Kathy at Prosource. I worked with her in conjunction with a very good tile installer. Initially I went in to make a selection and requested Kathy due to her skill of color. After spending time with her, we made some selections, some from catalogues, so samples had to be ordered. Kathy said it would only take a few days to come in. This was perfect because I was going out of town for 10 days and this would provide more than enough time for the sample to arrive. I explained to Kathy that I had a deadline because the installer was in high demand and he had to stay on his schedule or else I would have to be rescheduled. Since there were 3 weeks left to acquire the material for the shower, she indicated there would be plenty of time. Ten days later when I returned into town, I gave Kathy from Prosource a call. She said that the samples had not come in yet, It took at least another 5-6 days for the marble to come in. (Why?) This set my timeline back and I had to cancel the installer for when he was scheduled. When all the porcelain and stone came in, I went to get it. I brought it home and the installer opened it up. The bullnose porcelain did not match the porcelain pieces in the shower. It was a different finish. I called Kathy and let her know our order was wrong. She said she would reorder it. When she reordered it and I picked it up, she said she would come and pick up the wrong order of bullnose porcelain. A week later, I saw that she placed an unauthorized charge on my charge card for the second batch of bullnose. She charged me twice for the bullnose (never refunded the first batch of bullnose). I called her and explained this to her. She said that the refund for the first batch had not come through yet but that she would do it soon. That was four weeks ago. They still owe me @$300.00 for the bullnose that was incorrectly ordered. That was over 45 days, meanwhile I pay interest for it on my charge card. My advice is to check everything ordered and do your math when you work with this company.
Response from ProSource of Lexington
Evelyn, thank you for taking the time to provide your experience in our showroom. We are sorry for any inconvenience this may have caused you and are currently looking into the situation. Someone will be in touch shortly. Thank you and again sorry for any inconvenience.