ProSource of Mokena

Wholesale Home Remodeling

9951 190th Street

Units I & J

Mokena, IL 60448

Open Today 8:00AM - 5:00PM

prosourceofmokena.com

Write a Review

Describe Your Experience

Tips for writing a great review:
  1. Be specific about your experience and the services that were provided.
  2. Be truthful - this review will help other consumers as well as the business.
  3. Be polite - give feedback in a constructive way.

Your Contact Details

All Reviews

J
2 weeks ago
I can’t say thank you enough. I purchased everything I needed to remodel my master bath and we are very happy with it. Tracy and Doreen were very helpful with all of our decorating needs.
Response from ProSource of Mokena
Hi Jennifer, thank you so much for the positive review. We are so happy that we could help you with the master bath remodel. Enjoy it - and we hope to see you future projects!
J
1 month ago
Great staff, great choices of flooring
Ordered all my villa flooring from this wharehouse. Salesperson was so helpful and knew what would look great in my villa. I would recommend Prosource to anyone.
Response from ProSource of Mokena
Joanne, thank you for your review! It's great to hear that you had a positive experience with the ProSource team. Enjoy your new flooring!
G
4 months ago
I'm very, very happy
I worked with Tracy, who knows EVERYTHING about flooring, answered all my questions, and supplied information I didn't realize I needed (which flooring cleaner to use). The laminate itself is beautiful and met my expectations completely. I would not hesitate to return to ProSource, and Tracy for future flooring needs.
Response from ProSource of Mokena
Thank you, Grace! We appreciate your feedback and are so happy that we could help you find the perfect flooring for your home. We will make sure to pass on the positive review to Tracy - she will be happy to hear and glad that you like the look of your new laminate floors! Enjoy and hope to see you again!
G
4 months ago
Glad I found them!
I'm a contractor and recently got turned on to ProSource. They have been extremely helpful towards me and my clients. Matt is a pleasure to work with and offers very competitive pricing to better accommodate my customers' budgets. Cabinet design is top notch and I've been quite satisfied with their products. Good job ProSource I look forward to doing a lot of business with you in the future!
Response from ProSource of Mokena
Hi Greg, thank you so much for the positive review. We appreciate you and your business, so happy you choose ProSource! We'll make sure to pass on the complimentary review to Matt - he will be happy to hear. And, glad we can offer you a vast array of products and services for you and your clients, and look forward to our continued partnership. See you on the next project!
L
5 months ago
Pro Source Mokena is a great place to bring our clients!
Finally, I feel Pro Source in Mokena cares about their clients and finally your prices are where they should be on tile. Before you company was the same as retail. This caused me to stop shopping at this location. Megan made me and my client very happy at how she took care of us. I definitely will return to shop.
Response from ProSource of Mokena
Hi Laura, thank you so much for the kind words. We are happy to know Megan takes care of you and your client - shes great. We will pass on the compliments. See you soon!
D
5 months ago
Good service with friendly people
We had a small carpet job and I thought we were treated very courteously and professionally by Megan who spent a great deal of time going over the selection available. We found her recommended installer likewise very good. The installation was fast but I watched them the entire time and thought it was done professionally. I docked the installer one star because it was somewhat of a game of phone tag getting the scheduled installation date. I would certainly do business again with both Megan and Nic.
Response from ProSource of Mokena
Hi Dan, thank you so much for the positive review. We are happy, when you are happy. Hope to see you on the next project!
G
12 months ago
Poor service
We have used proSource twice for tile and both times it was a hassle. The first time we used them it took over a month and 3 follow up phone calls to a sample. When we chose the tile we were told we should order extra, in case we needed more and that dye lot was soId out, made sense, I agreed. Any unopened boxes could be returned. When the job was completed we returned the unused, unopened box of tile. Now we were told they would have to check to see if the manufacturer would take it back. After 3 months of calling for status, finding out our salesman was no longer there, no one knew what we were talking about, etc. we were told that yes the manufacturer would take it back but there was a 30% restocking charge. When we purchased the tile nothing was mentioned about a restocking charge. Fast forward 2 years and we go to ProSource for another remodel for floor and wall tile. New sales person, we pick out tile and flooring. We are told to make sure we order enough just in case they run out or it is back ordered. The tile we knew we would have extra but the floor was close. This time we asked, can an unopened box be returned? Answer, yes, this is a new product so there is no issue with returning it because it is a hot item and they will be able to sell it. Well, we had a box left over and guess what, Nope the manufacturer won't take it back because there is only 1 box left in that dye lot and they don't want to get stuck with 1 box! If ProSource were to give me tile and flooring for free I know somehow I would lose money on the deal. Stay away from there and tell all of your friends also.
Response from ProSource of Mokena
Hi George, thank you for your feedback and your time. Your information was received. We are committed to creating a community that encourages self-expression and mirrors the values of ProSource Wholesale. We are currently reviewing this information. Sorry for any inconvenience this may have caused.