4.0

(11)

11 Reviews

4.0

(11)

11 Reviews

1909 New Texas Road

Pittsburgh, PA 15239

7247331488

Write a Review

Describe Your Experience

Your Rating *

Tips for writing a great review:

Be specific about your experience and the services that were provided.
Be truthful - this review will help other consumers as well as the business.
Be polite - give feedback in a constructive way.

Review Title

Your Review *

Bottom Line:

Would You Recommend This Business to Others?

Your Contact Details

First Name * Only first name and last initial will appear on your review.

Last Name *

Email * Your email will not appear on the review and we will never share it with third parties.

All Reviews

Yvonne B.

7 years ago

Kitchen/Laundry/Entry way remodel project

Prosource has great products and competitive prices. They seriously lack in customer service. It was a real shame since the products are quality and beautiful. The whole remodel experience was delayed significantly by their lack of personnel who return phone calls, emails and get promised quotes/information to you timely. In the middle of the remodel our designer sent a cryptic email that he was no longer with the company which further delayed the project. They have different practices than other Prosource locations which seems very odd. Despite many requests for itemized quotes, listing specific prices, we never did receive them. They also have a policy that you have to pay in full prior to the delivery of your products which is unheard of. We received cabinets that arrived in the wrong color, they were already paid for and of course there is very little motivation for Prosource to communicate or make it right since they already have 100% of your money. This was the one thing that would keep me from ever recommending this company. Consumers should not have to pay for a product in full prior to delivery or seeing the items (or ever having an itemized list of what was purchased!). They have staffing issues as well. They seem to be extremely short staffed at the Monroeville location.

Response from ProSource of Monroeville

“Thank you for your online review of your experience with ProSource of Monroeville! Feedback is a gift and we always welcome the opportunity to address any concerns our members and their clients may have and improve our overall customer experience. While we strive to offer world-class customer service to every member and client that we work with, occasionally there are concerns that arise. It has always been the industry standard practice, as well as ProSource of Monroeville’s, to receive at least half of the full payment for cabinets at the time of purchase and the remainder upon delivery. ProSource of Monroeville does operate differently than a traditional brick-and-mortar retail store. We are a wholesaler and are not open to the general public. We offer personalized service to our members and their clients. We always encourage calling ahead to schedule an appointment with our account managers and kitchen designers to ensure that your specific project needs are met. We recognize that not every project goes perfectly. If there are concerns that arise, it is our goal to address it as soon as possible. In this case, we reordered the cabinets on the same day that we were notified about it. We apologize that you were not satisfied with your overall customer experience with ProSource of Monroeville. If you would like to discuss this further, please feel free to contact me directly at 724-733-1488. Thank you for your business – I appreciate it!” Sincerely, Ed Lockman Showroom Manager ProSource of Monroeville 1909 New Texas Road * Pittsburgh, PA 15239 elockman@prosourcepgh.com (p) 724-733-1488 * (f) 724-733-1855