Ace Handyman Services Acworth

Handyman Service

5150 Stilesboro Road

#510

Kennesaw, GA 30152

Open Today 8:00AM - 5:00PM

acehandymanservices.com/offices/acworth

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All Reviews

E
1 year ago
Skilled craftsman, unexpected fees
I needed help with several two person tasks, moving 4 pieces of furniture up or down stairs, hanging a large mirror and adding aluminum trim to a custom feature wall (I built the wall). I was impressed at the same day availability of Ace handyman services. Kevin arrived on time and was very professional. I was surprised when the invoice included a $60 service fee in addition to the $240/2hr rate. This was NOT mentioned on the phone or charged to the customer who referred me to Ace handyman services. I came to learn that Kevin is a skilled craftsman. I was overall very pleased with his work, less so with the unexpected fee. When I called the office to ask why I was charged a fee and how often I should expect this fee, her response was that she said it would be less than $540/4hrs and that the fee was included. She further stated that the person who referred me was offered a discount (that I was not offered). I am unsure if I will use the service again, literally weighing the pro and the con. The person who referred me has looked into other handyman services to find that the rate being offered by Ace is competitive. Surprise fees and inconsistent discounting has reduced my trust with this service somewhat. I am thrilled to have some of these projects done and value Kevin’s skill. I would call Ace Handyman services for several additional jobs if my trust in the transparent pricing were better.
Response from Ace Handyman Services Acworth
Well there is a lot to digest here. I am more than happy to have a conversation with you about the details of your invoice if you want to call the office 770-627-7770. I am so glad you had a good experience with Kevin. He is pretty great. I would say this and hope it is helpful. If I recall your mother, who is amazing, is who referred you. With her recent medical condition we 100% were happy to help her by offering a discount on labor. The reward for that was internal. My craftsman spent extra time to complete it for her because we as team have a heart of servitude and your mother was both kind and grateful for the discounted invoice and time spent. It is one of the main reasons I got into business and it was an honor to help her get those shelves built. That said, we don't blanket discount, our value is in our timely service and outstanding humans I get to work with everyday. I hope you too can see our perspective in serving our community.
P
1 year ago
Quality service, on time, repaired problem.
The work was completed in a timely manner.
Response from Ace Handyman Services Acworth
Thank you Paul. I am so glad we had an opportunity to take care of your sliding glass door for you. We appreciate your time to write the review.
A
1 year ago
Great service, job was completed in a timely manner
Response from Ace Handyman Services Acworth
Aaliyah thank you so much for the review. We are so excited to have Jerreld on the team. I am so happy your had a good experience with Ace Handyman Services.
L
1 year ago
High quality and professional service!
Great!
Response from Ace Handyman Services Acworth
Thank you Legacy team. We are excited to grow our relationship with you. Thank you for allowing us to support your needs around the school.
K
1 year ago
Professional, friendly, on-time
I was called the night before the Adolfo arrived. And on the day that he was coming, he called to tell me that he finished his other job early and offered to come early but also left me the option to come at my scheduled time. He was very polite and courteous. He wasn't able to finish the job in the time we had scheduled because he ran into a few snags but that was ok with me. It gave me a few days to run and get a few more supplies needed for the jobs that we were getting done anyway. I would definitely use Ace Handyman Services again.
Response from Ace Handyman Services Acworth
Thank you Kelly for having us back into your home. I hope you enjoy the new shutters and deck. We will be your homes ally. We look forward to seeing you again.
L
1 year ago
Professional
I was very pleased with Adolfo work. Very professional and friendly. I will use Ace handyman service again. I will keep them on my speed dial.
Response from Ace Handyman Services Acworth
Latojnia we have the most polite craftsmen. I am ever impressed with the amount of compliments we get on how professional and kind they are. We look forward to serving you again in the future. I always say a home needs a mechanic just like a car. Keep us on speed dial we will come to you with a smile and quality craftsmanship.
R
1 year ago
Quality Service
Was able to get an appointment within a few days. Jacob was punctually and did a professional job. Sheet rock dust makes a mess and was cleaned up mostly but could've been a bit better. Will use again.
B
1 year ago
Call ACE Handyman first!
Jacob did a fantastic and efficient job. I am greatly satisfied. If I have other work or projects in my home, I will call handyman services first. They were quick to respond and did excellent work. Thank you for a wonderful job. Jacob was courteous and thorough in his work and checked frequently to make sure that the job was being done as I requested.
Response from Ace Handyman Services Acworth
Thank you Dr. Hart. We are so glad we could help as you get settled into your new home. Welcome to Georgia! Let us know if we can help in the future.
M
1 year ago
Professional and Timely
Good communication. Professional and courteous Will use services again
Response from Ace Handyman Services Acworth
Thank you so much for choosing ACE Handyman Services. We were glad to be able to come help you secure the shutter. Safety is important and we appreciate you letting us bring helpful to your home. We look forward to working with you in the future.
N
1 year ago
Superior work
Adolfo came back and finished and did an excellent job
Response from Ace Handyman Services Acworth
Nancy thank you so much for having us back out. I hope we made your week just a little better.