Ace Handyman Services Central Saint Paul

Handyman Service

1595 Selby Avenue

Suite 100

Saint Paul, MN 55104

Residential Remodeler: CR780655

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All Reviews

M
3 years ago
Fast and friendly window repair
Mark came out to fix up and paint about 20 storm windows that were in pretty bad shape. He was prompt, and I really liked his personality and professionalism. It was a lot of work he had to do in a short span, but he was able to finish them on time. The windows already make the house look better. It was an enjoyable experience. Great communication too from Ace and Mark. I plan on using this service again. Thanks.
Response from Ace Handyman Services Central Saint Paul
Hi Matt, We’re happy to hear you had a great experience and are pleased with the workmanship. Thanks for taking the time give us the wonderful review. We appreciate your trust and look forward to serving you again soon.
L
3 years ago
Fast and reliable service
Hiring a handyman is stressful for me so Ace Handyman was awesome to work with. Here’s what I like about them: 1. They answer the phone every time I called them. 2. They were able to set up appointments fairly quickly. 3. They asked for photos so the handyman can be prepared for the job ahead of time. 4. The handyman is respectful and seems happy to be able to help. I would recommend communicating exactly what you need done and making sure they have the tools to do the job.
Response from Ace Handyman Services Central Saint Paul
Hello Lori We’re so happy you had a great experience with our team. We’re committed to only providing you the best customer service and craftsmanship to get your projects done. Let us know if we can do anything else for you—thank you!
C
3 years ago
High quality service
The service was exceptional.
Response from Ace Handyman Services Central Saint Paul
Thank you so much Colin. I will make sure Mark sees this. Please let us know if we can do anything else for you. Thank you for giving us the opportunity.
K
3 years ago
Great quality worj
Really pleased with the professionalism and quality. A little spendy but you get what you pay for. It was clear our handyman knew exactly what he was doing which I found very reassuring
Response from Ace Handyman Services Central Saint Paul
Thank you Keri for the gracious review. Our goal is to provide you with the best overall value for your hard-earned money. We are fortunate to have very skilled craftsman on the team and appreciate your noticing. We would love the opportunity to serve you again.
T
3 years ago
False hope, not clear on communication, money pit
I am very disappointed and will never use this service again. I’m pretty organized and called ahead with my projects including pictures. They said with all I had to do, it would be a full day’s work for two laborers and quoted $12-1600 plus any supplies needed to be purchased. I reached out to the confirmed contractor and supplied him with photos of jobs as well as order of priority. I also asked if I could buy anything ahead of time and have it waiting at the house so he could work right away. Never heard from him. The night before job, he called to say he’d be there and never told me he couldn’t do the jobs. Two men arrived right on time (the only thing they got right). One never introduced himself and the other acted clueless to what the projects we requested were. He was more interested in mansplaining why he couldn’t do the projects requested. I had them do the only item on my list that my husband couldn’t do and that still took 2.5 hours of 2 laborers, plus materials plus service charge. The work was about 1 hour and the other hour was mansplaining my disappointment that never should have happened. I’m giving a half hour to get supplies. We got gouged at over $300. Basically, they should have been upfront with me, provided a free in person estimate and we never would have booked them. Major disappointment. Finally when it was time for the invoice he claimed he gave us a break since we got off on the wrong foot and charged only 2 hours instead of 2.5 and didn’t charge for materials. We said ok and paid. Got the invoice which shows 2 hours, materials and a service fee. We should have been made aware of service fee and he should have emailed invoice or gave a paper one before we paid. He also used the insulting phrase “it costs money to own a home” and was overheard complaining about my disappointment to the office manager. Just glad to pay and say adios. I do not recommend this company.
Response from Ace Handyman Services Central Saint Paul
Tammy I apologize for the experience you had with us. You are correct that with the number and types of jobs you asked us to do we should have visited your home prior to arriving to work to get a first hand view. You sent so many great pictures we felt we had a handle on it when in fact we did not. We realized we couldn't proceed given we provide a 1-year warranty on all our work and could not stand behind that if we did as requested. I would like to talk to you about this to make things right. If you could let me know when you are available it would be appreciated. Thank you.
L
3 years ago
Professional and friendly!
Rick provided the excellent expertise on three very different projects! We were very happy with the results! Will call again!
Response from Ace Handyman Services Central Saint Paul
Hello Laura Thank you for the wonderful review and for taking the time to share your feedback. Our goal is to amaze you and we’re thrilled we met that mark! Kind folks like you make our job a pleasure and provide you with a five star service. We look forward to serving you again soon!
K
3 years ago
Great communication
I had terrible luck getting responses from local one man shop handymen for help at a rental property. Ace was easy to schedule with and Rick was above and beyond a great communicator since I wasn’t at the property. He was even willing and able to look at few other small things the tenant mentioned while there. Gave great ecommendations and was very professional with delivering “bad” news. I really appreciated his experience, education and recommendation! We’ll definitely be using Ace again.
Response from Ace Handyman Services Central Saint Paul
Thank you so much for the great review. Our Craftsman appreciate the opportunity to work with our customers and provide some recommendations. He really enjoyed having you as a customer and your tenant was very accommodating as well. We appreciate both of you and look forward to serving you again !
M
3 years ago
Excellent Experience
Rick replaced huge screens for us, and the whole project went well - we're really pleased with the result. He had to source unusually large screen material, and his installation looks perfect. Better than when they were new. He and Ace Handyman were reachable and responsive. Very professional. Rick was more than happy to add another little project while he was here.
Response from Ace Handyman Services Central Saint Paul
Thank you for the kind words. We're fortunate to have experienced Craftsman who know how to source scarce materials and then install them expertly. We're so pleased you are happy with the result. Thank you for your business !
M
3 years ago
Great job on locks and glazing
Rick was very professional when he repaired our existing older locks and installed a new deadbolt. He also completed a small window glazing that was on my to-do list for a long time. He's obviously a problem solver when it comes to older homes. He was timely, professional and did quality work. I will call Ace again for handyman services.
Response from Ace Handyman Services Central Saint Paul
Thank you Megan. We specialize in older homes and our Craftsman enjoy working on them. We hope to be able to do more work for you.
B
3 years ago
Tim Sayre done an outstanding job. He was here before he was scheduled to be here, because he called me ask if it was o k to come early and I said "yes". He completed the job before the time he had estimated and after cleanup and running the machine, there were no leaks and every thing run just like when it was new. Jus5 can't say enough about the workmanship and treatment I received from the Handyman. I would rate this company and employees very high.
Response from Ace Handyman Services Central Saint Paul
I'm so happy you are pleased with Tim's work Mr. Rutschke although I am not surprised. He's a pro and we are pleased to have him on our team and to be able to work for customers like you. Please keep us in mind for any future jobs you may need taken care of. Thank you.