He was quick, efficient, and polite. He quickly did the work and it was done very well.

Amanda and the Team at ACE were the best to work with. They helped out a client of ours that needed a lot of work done to his home and did not hesitate to tackle the job. It was done quickly and efficiently, our client is super happy! Will definitely use ACE in the future and recommend them to anyone.

From the beginning of the flooring job the did a great job tearing up the old carpeting. The new flooring was laid in one day. Tremendous work and they finished ahead of time. Attention to detail was also great. I was extremely happy with their work.

This company is awesome. Amanda was responsive and courteous to my request for service. I'm glad I called them and took a chance. Caleb came in to completed a wall repair due to pipe leak. He was professional and competent in many areas. Tim was equally polite and professional. The repair work was completed. I was 100% satisfied. I will call them for my honeydo list around the house.

The end result was acceptable. Getting there was sometimes was challenging. The back deck stairs/railing were great, smoothly joined. The front, not so much. After asking several times for the same results on the front deck, we finally had to insists that the ends be smoothed/sanded. On post was split from top to bottom. When that was pointed out, the first response was "we wouldn't have put it there if we had known that". Not "we'll replace it". ????!! Finally the split post was replaced. The side deck had new steps and railing so only the platform needed to be replaced. When the top rail was put in place, there was an overhang. When we addresed it, we were told it was due to joining two projects. But could it be made "right" ?!?!! Apparently so. But not until after the craftsmen had "completed" the job and we were called about the results of the project (and the status of the payment). Even though steady rain was forcast (and delivered), the work was scheduled for the next day. Karma was good because just before the craftsman arrived, the clouds opened up and the sun came out. And wow! The railed joined together very nicely.

1st time customer. Storm door and exterior door installed problem free and professionally by Caleb. Would use again.

Caleb was our craftsman. His has a laid back, sweet personality. He does quality, efficient work.

TLDR: one day job has turned into multiple visits due to oversights and missteps. Requested estimate on Sep 8. On Sep 12, they scheduled an appointment for Sep 19 for that. Then we set up for the work to be done Oct 4 (was told in person and via email this would be a one day job… a huge factor since they price by half day and full day). Made sure to show Terrance the type of paint I was considering. Later confirmed that I needed to be the one to order it. All was well, so far. I’d had estimates from 5 companies in total and felt comfortable that Ace would get the job done professionally, timely and for a good price. I requested the day off work and sent my puppy to daycare. They sent a different guy, I think his name was Caleb. He was nearly 45 mins late and generally a bit confused on what all needed doing. He decided to start with the bathtub refinishing, so I ran out for errands. I got a call and text from him about 1.5 hours later about a pipe in the wall preventing the cabinets from being fully recessed. I ok’d him to recess it as much as possible and was satisfied with how it looked. We then spoke as he was about to take lunch. Motion triggers alerts to my phone so I’m aware he was gone for about an hour 15. We arrived at my house at the same time. Also turned out the second medicine cabinet i’d ordered had arrived broken. I ran out to exchange that, while he cut the wall for it and did the other items. He left at about 4:30, with the tubs not having anything done besides sanding. I spoke with Amanda, who is wonderful and was unaware of these specifics when she called to take payment and set up another full day just for the painting. She got with the owner and they rectified the situation and sent Terrance out a few days later for the painting. On another day they sent out Tim, after the materials for my bedframe handle had arrived. I’ll bullet what’s happened since: -The handles look nice and work well but the cutting has left behind holes and unsightly areas of wood. I have called at least 4 times to follow up (each time I had to call for status rather than someone getting back to me), sent a photo and finally was told if I go buy the paint, they’ll send someone to paint it. -Caleb installed the second medicine cabinet without its shelves. They sent someone back to measure and cut shelves for me -Caleb had Amanda call me, insisting he’d left his vacuum here. I pulled my security cam footage to ensure he’d left with it -When the tape was removed from the tubs, it pulled some paint off around the faucet -the only piece of work that was done properly and fully the first time around, was the blinds. They look amazing. Now that the medicine cabinets and storage cabinets are done in the bathrooms, those also look amazing. Overall, Ace is staffed by wonderfully nice people. But the follow up is lacking, as is clear communication about what it will take to finish the total job. I doubt I’ll use them again and don’t even plan to reach out about the painting, will just do it myself at this point.

Caleb with ace was wonderful, he showed up on time every day, and it exactly what he said he was going to do. Highly recommend!

The initial estimate process was smooth. The customer service and the walkthrough was quick and easy. After I received the estimate, I did bide my time due to budgeting and weather. Once ready to move forward with the estimate there were a few minor issues. I wanted to make changes on the estimate and there were problems with the customer service emailing me the new estimate. I decided to show up at the business. After getting everything squared, the process and the projects were completed. Terrance and his partner were very efficient and also provided some comedy here n there. Upon completion of the projects, the customer service called within an hour or two to collect the rest of the payment. My only suggestion/input is the tenacity of collecting payment be the same throughout the entire process regarding customer service.