Ace Handyman Services Laurel
Handyman Service
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All Reviews
V
Vincent C.
2 years ago
Recommends
Great service
On time and very pleasant
Response from Ace Handyman Services Laurel
Thank you Vincent! We are glad we were able to help!
C
carl c.
2 years ago
Recommends
god job
C
carl c.
2 years ago
Recommends
On time and did a very good job
Response from Ace Handyman Services Laurel
Thank you Carl! We are happy we could help re-hang your shutter!
S
Scott F.
2 years ago
Recommends
Super Professional and gave great advice
Kevin was great and super helpful. Could not have done this without him.
Response from Ace Handyman Services Laurel
Thank you for your great review Scott! We are always happy to help!
T
Todd K.
2 years ago
Recommends
Cupola install
Can’t say enough good things about my experience with Ace Handyman services. From the first call with Alex to booking to Mike leaving my property today when completed. Great quality, great people and I will be calling back when needed. A huge thank you in Severn!
Response from Ace Handyman Services Laurel
Thank you for your kind words Todd! We are so happy we were able to help!
B
Braulio R.
2 years ago
Recommends
Very high quality service provided.
Response from Ace Handyman Services Laurel
We are so happy we were able to help with your broken window! Thank you for your kind words!
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Tim P.
2 years ago
Recommends
A really good guy who knows what needs to be done and how to do it.
I normally do all my own handyman-type jobs, but I had a couple at my Dad's house that required climbing a ladder and that's no longer an option for me. After contacting about a dozen other handy-man companies who didn't want to work in the area, didn't do that kind of work, or just didn't have the courtesy or business sense to at least reply to my inquiry, a co-worker told me about Ace Handyman.
They were a great experience from the start: I sent an email and some photos of the work to be done when requesting an estimate. Ace called me that same afternoon. The lady I spoke with on the phone to set up an appointment was pleasant, friendly, knowledgeable, and eager for her company to help. Micheal, the fellow who came to the house and did the work, was also friendly and knowledgeable, as well as very experienced. He knows how to do what needs to be done.
Along with completing the two tasks we originally scheduled, there was time left on the appointment and he knocked out two extra jobs that had been on my to-do list. Based on what I saw of his work, I figured he'd do these jobs faster and probably even better than I would have. And he did.
Will I use this service again? You can bet I will.
Will I recommend Ace Handyman to others? You can bet I will.
Response from Ace Handyman Services Laurel
Thank you so much for this awesome review! We are so glad we were able to help with your home repairs!
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Sharon R.
2 years ago
Recommends
Great service, friendly and professional
I had a few odd jobs that needed to be done and Ace Handyman was on it right away. They communicate well and call when they’re on the way. Kevin did a great job with the few odd jobs I needed done. Will contact them again for future handyman work.
Response from Ace Handyman Services Laurel
Thank you Sharon! We are so glad we were able to help!
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Wanda W.
2 years ago
Recommends
Professional and Knowledgeable
I contacted several Handy Man agencies. Ace responded immediately!! The contractor who serviced the home was very professional and knowledgeable about the items needing repairs. He did an Excellent job and the work only took 3 days! This is definitely going to be my go to contractor for future services!! Thanks Ace Handyman!!
Response from Ace Handyman Services Laurel
Thank you so much for your great review! We are happy to be your home ally!
E
Eric C.
2 years ago
Good Quality - Completed Job - Skewed Quotes
Used the Ace Handyman service to replace some ceiling drywall. Was quoted the job could be completed at a 4-hour rate, plus materials and the call fee. Spoke about normal unexpected surprises, and what, absolute worst cost, I'd be having to budget and prepare for.
Contractor came out, agreed on work and time. Work was done, and the follow-up to mudding and sanding to prepare for painting. The total cost ballooned to almost double of the discussed worst case was at 6 hours, material fee and call fee.
The quote was based on cell phone photos, no one came to the site to provide an estimate.
I feel the work was quality, the contractor was friendly and great, but respect to the time and pocketbook was missing.
Response from Ace Handyman Services Laurel
Thank you for your feedback on the drywall project that we completed for you. We are very sorry that you feel your time and finances were not respected. That is never our intention and certainly not how we do business. We strive to provide 5-star service and aim for 100% satisfaction from our customers, and we are sad to hear that this wasn’t the case for you. The time that is quoted from our office staff is a rough estimate of the work. We do not do in person estimates but we do request photos for our experienced craftsman to look at so we can give an estimate. There are situations that come up where the time frame needs to be extended and when that happens, we make sure to speak with the customer before we proceed with the work. In this case there was a little bit more water damage than we originally expected which required replacing insulation as well. Our craftsman was able to do the repair but in order to fully complete the project and ensure the job was done correctly and with the best results. We estimated 4 hours in a best case and 6 hours in a worst case. Unfortunately, it took a total of 6.5 hours. We strive for perfection but occasionally, as every home and every job is unique, we get the estimate wrong. In this case we were off by ½ hour on the worst case scenario. We do sincerely apologize for any inconvenience to you.