Ace Handyman Services Lincoln Way

Handyman Service

12410 W Horseshoe Dr

Unit #2

New Lenox, IL 60451

Open Today 8:00AM - 5:00PM

acehandymanservices.com/offices/lincoln-way

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All Reviews

M
12 months ago
Professional and polite
Jordan finished all the tasks I requested except for one, fixing the backyard faucet. He fixed the other three and completed everything else on my list but we ran out of time when he determined the backyard faucet had to be replaced. He was able to get me a replacement faucet and I will be calling back to rebook him to put the new one in. Very pleasant, polite young man.
Response from Ace Handyman Services Lincoln Way
We’re happy to hear you had a great experience and are pleased with the Craftsman. Thanks for taking the time give us the wonderful review. We appreciate your trust and look forward to serving you again soon.
S
12 months ago
Look Elsewhere
I used ACE to install a shower door. Setting everything up was good. Tech arrives, so far so good. About 20 mins after he arrives, he lets me know he isnt familiar with doing shower doors and needs to call another tech to come help. Ok, that's fine. 2nd tech arrives, everything is going good. They get the door installed and I take a look at it. They didn't caulk anything. So I brought that up, one of the techs said he didn't have caulk with him and would return the next day. Ok. Next day, he shows up and caulks the frame in WHITE. I don't have white walls, so that stuck out like a sore thumb. Next day, the shower is used and leaks all over the place. Called back, and they send someone else out to re-caulk. This tech said that the first tech knew that the caulk may not work as he had problems with it before. WHAT!!!!! 2nd tech re-caulks everything. Next shower, still leaking. Called back and they couldnt get me in for a week, which I thought was bad but oh well. In the meantime, I looked at the instructions to put in the door and realized they put in one of the pieces upside down. When they returned, I brought that up and the Tech kind of argued that he had done this many times and that it was in right. I then showed him the instructions and pointed out how it should be put in and relented. They had to undo some of the work to flip the piece, when they put it back together though the piece they flipped was now crooked, so that was nice of them. They took pictures of everything so the office could see because I dont believe they thought I was telling the truth. The door still leaked but I decided that this place could not fix their mistakes. So I went ahead and caulked again all the places that didnt seem to have caulk. That helped though it still leaks. Will have to find someone better to fix their mistakes as I am done with this company.
Response from Ace Handyman Services Lincoln Way
We’re sorry your experience with us was disappointing and did not meet your expectations. We truly value your feedback and appreciate the time you took to let us know. If you’re open to discussing your experience further, please call us at 815-418-6336. As a team we are driven to only deliver great service and we have not delivered. Thank you for bringing this to our attention.
T
1 year ago
I had a great experience with Chris and his team. John and Jordan did a nice job repairing my deck which was over 15 years old and had some structural issues. The costs on the project were reasonable and came in close to the quote. I will be using Chris and his team for future projects!
Response from Ace Handyman Services Lincoln Way
We’re happy to hear you had a great experience and are pleased with the workmanship. Thanks for taking the time give us the wonderful review. We appreciate your trust and look forward to serving you again soon.
R
1 year ago
Morgan was a pleasure to work with.
Morgan arrived on time and was prepared for whatever was required. He made a great effort but needed a new part. Part was ordered and wil return when it arrives.
Response from Ace Handyman Services Lincoln Way
Thanks for the wonderful review! We promise to continue being your trusted ally and look forward to helping you when the part comes in!
J
1 year ago
Cabinet fix
Very professional and knowledgeable. I wish I would have known about them before I asked a friend to install the cabinet and then I needed someone to come in and fix the issues. I will definitely use their services again.
Response from Ace Handyman Services Lincoln Way
Thank you for sharing your kind words—it means the world to us and to our entire team. We’re so happy you had a great experience and we look forward to serving you again soon!
L
1 year ago
Very professional experienced and good at what they do. This was a very good experience and I would use their service again and definitely recommend them. I am extremely happy with the work that was done. Thank you
Response from Ace Handyman Services Lincoln Way
We’re so happy you had a great experience with our team. We’re committed to only providing you the best customer service and craftsmanship to get your projects done. Let us know if we can do anything else for you—thank you!
R
1 year ago
Jordan did an awesome job replacing the frame for my front door. He actually had to come back again because he needed another guy to help, but he made sure to explain why and we didn’t mind at all. His work was great, he was very professional and nice, and he made sure I was happy and didn’t have any issues before he left. Will definitely use Ace Handyman Services again!
Response from Ace Handyman Services Lincoln Way
Thank you for the wonderful review and taking the time to share your feedback. Our goal is to amaze you and we’re thrilled we met that mark, we promise to continue being your trusted ally for your home!
D
1 year ago
Reliable, professional & good quality work
Great communication. Called me to confirm, let me know arrival status and showed up on time. Project was done to specifications and efficiently. I will definitely use their services again and recommend them.
Response from Ace Handyman Services Lincoln Way
We’re happy to hear you had a great experience and are pleased with the Craftsman. Thanks for taking the time give us the wonderful review. We appreciate your trust and look forward to serving you again soon.
D
1 year ago
Jordan is phenomenal. Andrea is spot on with customer service. It may be a little more expensive but the 1 year guarantee makes up for it. Thanks Ace Handyman.
Response from Ace Handyman Services Lincoln Way
We’re so happy you had a great experience with our team. We’re committed to only providing you the best customer service and craftsmanship to get your projects done. Let us know if we can do anything else for you—thank you!
K
1 year ago
Awesome Service
The two gentlemen arrived on time. They came up with a great solution for me. They worked quickly and effectively. They were very professional and friendly. I would highly recommend.
Response from Ace Handyman Services Lincoln Way
We’re so happy you had a great experience with our team. We’re committed to only providing you the best customer service and craftsmanship to get your projects done. Let us know if we can do anything else for you, thank you!