Ace Handyman Services NW Metro Atlanta

Handyman Service

45 W Crossville Rd

Suite 511-B

Roswell, GA 30075

Closed Today Closed

acehandymanservices.com/offices/nw-metro-atlanta

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All Reviews

N
2 weeks ago
Good Work, Bad Quote
Called about two projects involving my stairwell. The first project was replacing three stair treads, the other was removing a bottom floor landing and replacing it with a single stair tread. Sent detailed photos, and was told both projects job would take 3 hours BUT that if I paid a little more and bought four hours I could add another project and it was a packaged deal. The contractor came and with one small exception (which they fixed) did good work. However they were not able to finish the first two projects, let alone start the third and had to come back again the following week. Both projects had no surprises, and I had all the required materials on-site. I understand that it can be difficult to accurately estimate a project. But I assumed if they were confident enough to upsell me then they must be confident in their time estimate. Both projects had no hiccups or surprises. I was told that since no one inspection the job in-person they couldn’t know the exact amount of time it would take. But that was not offered or explained when I received the quote. I wouldn’t use them again unless I was able to get an in-person quote and a more detailed conversation about the project.
Response from Ace Handyman Services NW Metro Atlanta
Hi Nathan, We are happy you are pleased with the work, and we appreciate your feedback. We do our best in the office to estimate time for our craftsmen, and sometimes we miss the mark. For smaller jobs, we don’t typically send someone out for a quote, but rather estimate over the phone. From there, on the day of your appointment our craftsmen will inspect the job, adjust the estimate if necessary, and then communicate and confirm work with the client once the scope has been assessed. We apologize for any inconvenience our office estimate may have caused to your schedule, and we will continue to work on our estimating strategies. We value you as a customer, your input is appreciated, and we are grateful to have had the opportunity to work with you.
L
2 weeks ago
Great job!
I called to have a prefab mantle installed on a fireplace. There were no directions and some of the hardware was missing. Herbert figured out the correct method of installation and did a great job putting up the new mantle.
J
3 weeks ago
Herbert was on time and completed the work on time. He was pleasant to work with and even painted the area that was repaired.
R
3 weeks ago
Excellent Installation of Attic Stairs
The team that removed my old attic stairs and installed a new one did a fantastic job. Ace kept me informed all the way along, and the installation team called me the day before to let me know who was coming. The day of the install they called to see if I would be available a little early if the finished the prior job early. They were professional and efficient, and were very careful not to damage any of the walls or ceiling with the removal and installation of the attic stairs. I definitely recommend ACE Handyman Services, NW Metro Atlanta!
M
4 weeks ago
Handyman work
Excellent experience with John
N
1 month ago
High quality, professional,
Flexible scheduling. Arrived on time. Professional. Completed in time allotted. If you can get Handiman John, you will be pleased.
J
1 month ago
Professional and a really nice person
John was so nice and communicated everything he was going to do. He did a great job, the stairs and hand rails look beautiful. He made everything really easy for us too. We will definitely use Ace again and request John in particular
C
1 month ago
Professional and Courteous
Herbert was extremely professional and did a good job with my repair.
R
1 month ago
Herbert did A really good job.
M
1 month ago
Great Job!!
Communication was good and John was punctual. Installed closet doors that were pretty tricky. John did a great job!!