Ace Handyman Services Puget Sound

Handyman Service

19111 61st Ave NE

Unit 3

Arlington, WA 98223

Open Today 8:00AM - 5:00PM

acehandymanservices.com/offices/puget-sound

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All Reviews

L
10 months ago
Professional, friendly and qualiity workmanship
My deck foundation was failing and Charles the owner assessed the problem, designed a plan to fix and improve the foundation and his craftsman did a great job under his supervision.
Response from Ace Handyman Services Puget Sound
Thanks Larry!!
A
10 months ago
Not a great experience
I hired this company to mount a tv and two mirrors. I had to request the two techs fix one hung mirror 2-3 times and the other mirror 3 times as these items were hung crooked, not high enough, and not in the correct location. I was charged extra for bolts to hang the tv, but there were extra stud bolts left in the package when the job was done. The mirrors, which were each heavier than the tv were hung with drywall screws (sent by manufacturer) but did not draw the same concern by the techs. The techs were courteous, and the company did reduce the total cost when I called, however I will not be hiring them again, nor would I refer their company. I am now in need of drywall repair due to damage from multiple drywall screws left.
Response from Ace Handyman Services Puget Sound
When our craftsmen arrived, there was tape on the wall where the items were to be hung. Upon unpacking these items there was a large mirror that was broken during transit and could not be hung. We believe the frustration over this issue that we had no part in outside of being the bearers of the bad news, could have colored the rest of the experience. After having hung each item, the craftsmen called this customer in each time to look before they moved on. The count of having items moved 2-3 times and 3 times is highly disputed. The right mirror was 3/8 of an inch lower than the left mirror that was just over 6’ away and was brought up to match - once. The left mirror was shifted slightly not requiring additional holes. The hardware. This is a lot to unpack but for our review readers we shall respond. Yes, our craftsmen used the specific mounting hardware provided by the manufacturer of the mirrors. The reason why the stud bolts were not used for the TV was because this customer had VERY specific placement of where the TV was to be located directly between the two mirrors, that were also an exact distance from two dressers on each side that did NOT align with a stud so that specific fasteners (Heavy duty drywall anchors) needed to be purchased to make her vision a reality. This left the stud bolts because having mounted the TV on a stud as the manufacturer recommends did not align with her very specific and measured out vision for this work. For clarity, this expense was $10 for four heavy duty drywall anchors and our craftsmen explained why they were necessary. The customer chose to take down the mirrors hung per manufacturer guidance but left the TV that was not hung as the manufacturer recommended due to specific requirements to fulfill specific dimensions that were a higher priority than being able to secure to a stud. At her initial complaint call we provided the discount on top of an already discounted rate and our intent was to offer to go back out and repair the drywall and make the customer happy once we were able to debrief with our craftsmen. However, when offered follow up jobs that afternoon both craftsmen declined and requested an early day. It was not until the next day that we were able to have individual conversations with each of our craftsmen and found out that they opted to not take additional work because the morning experience was so miserable and separately both of our most easy-going craftsmen requested to not be assigned to return to this customer. At this point we decided that it was best to wrap up any current or future relationship with this customer. In conclusion, yes we use the provided hardware that engineers and manufacturers provide as our preference when possible. When the customer wants something very specific we work our best to accommodate and find ways to make it work. We try our best to please our customers and work our tails off to do so but sometimes as above it is not always possible. It is never for lack of effort on our part and through this experience even this dissatisfied customer agrees our craftsmen remained courteous representing the Ace Handyman Services we are so proud of.
R
10 months ago
Great attention to detail. Great customer skills.
This company provides high quality work for fair prices. I hired them several times and the quality is consistent.
Response from Ace Handyman Services Puget Sound
Thank you Ron!!
J
11 months ago
I have used Emory before so I have a lot of trust in his ability and his great attitude.
Response from Ace Handyman Services Puget Sound
Thank you
G
11 months ago
Friendly and knowledgeable
He was very knowledgeable and friendly.
Response from Ace Handyman Services Puget Sound
Thank you
L
11 months ago
Easy to Deal with and Takes care of Business
Joe showed up, he was early, helpful, and did a good job. Had him up on the second story scraping and painting the end of our Fascia Boards and cleaning out and resealing the end caps on some gutters. He was quick and thorough, even took pictures of what he was doing up there so he could show me his progress. Always a pleasure to deal with people who take care of Business!!
Response from Ace Handyman Services Puget Sound
Thank you Les! Joe is a rockstar. Glad you agree
S
11 months ago
Professional, HIgh qualty work and customer service, Friendly, Highly recommend Ace
Ace Handyman has completed 2 jobs for me.. The first job was repairing the first step on my front porch and gutter repair on the back of the house. The handyman was on time, explained the work he was going to do and did a fantastic job. The second job was repairing my deck with was in bad shape due to dry rot. The deck was replaced with a beautiful cedar wood. The deck is now stable, safe and I am enjoying using it again. They also built a catio on my deck. The catio is wonderful and my kitties love it. I am so happy. I can let them out and know they are safe while they enjoy the great outdoors. I highly recommend Ace Handyman to everyone especially women who are looking for a great handyman who does excellent work.
Response from Ace Handyman Services Puget Sound
Thank you
S
11 months ago
Professional, HIgh qualty work and customer service, Friendly, Highly recommend Ace
Ace Handyman has completed 2 jobs for me.. The first job was repairing the first step on my front porch and gutter repair on the back of the house. The handyman was on time, explained the work he was going to do and did a fantastic job. The second job was repairing my deck with was in bad shape due to dry rot. The deck was replaced with a beautiful cedar wood. The deck is now stable, safe and I am enjoying using it again. They also built a catio on my deck. The catio is wonderful and my kitties love it. I am so happy. I can let them out and know they are safe while they enjoy the great outdoors. I highly recommend Ace Handyman to everyone especially women who are looking for a great handyman who does excellent work.
Response from Ace Handyman Services Puget Sound
Thank you
S
11 months ago
Professional, HIgh qualty work and customer service, Friendly, Highly recommend Ace
Ace Handyman has completed 2 jobs for me.. The first job was repairing the first step on my front porch and gutter repair on the back of the house. The handyman was on time, explained the work he was going to do and did a fantastic job. The second job was repairing my deck with was in bad shape due to dry rot. The deck was replaced with a beautiful cedar wood. The deck is now stable, safe and I am enjoying using it again. They also built a catio on my deck. The catio is wonderful and my kitties love it. I am so happy. I can let them out and know they are safe while they enjoy the great outdoors. I highly recommend Ace Handyman to everyone especially women who are looking for a great handyman who does excellent work.
Response from Ace Handyman Services Puget Sound
Thank you
M
11 months ago
My go-to handyfolk
I have had these guys out for 2 different calls. The first time, they installed 2 window AC units and did a fantastic job on short notice. When it came time to get those ACs out again I just went ahead and called them back out at the end of summer (this most recent visit). The staff have always been awesome and I consider their labor rate to be fair. They presented me with an estimate once they had an idea of the job, and still managed to get it done in half the time they thought it would. I'm a military spouse, and my hubs is away from the home for extended periods of time. It's nice to know I have someone I can call when a job is just too much for me to handle solo. Thanks guys!
Response from Ace Handyman Services Puget Sound
Thank you