Thank you for the compliment on Mike’s work. We are a time and materials company and bill accordingly. Not all lifts are created equal and did they estimate the hundreds that delivery costs? Delivery and pick up is not included when looking on the internet. We paid $981.99 for a full day rental AND delivery($350). We charged you $725 because of our error in estimating the cost so we split the difference because that was the most fair option. If we were to have billed at 100% we undercharged by $256.99. Also because of various factors we did not bill for hours while on the job that we felt were not equitable. Performing this work we ended up net negative because we work hard to do the right thing by our customers. All of our outbound office calls are completed using VoIP and documented so we are able to see the calls placed. We also have emailed the invoice copy to you of what we paid to the rental agency to clear up any incorrect perceptions as to our billing and how we treat our customers.

Hello Karen, We’re so happy you had a great experience with our team. We’re committed to only providing you the best customer service and craftsmanship to get your projects done. Let us know if we can do anything else for you—thank you!