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2 years ago
Professionally resolved my concerns without hassle
I installed Bathfitter in August 2017. First, I would like to say that their staff was on time, professional, respectful and courteous. During my first install, the tech had some difficulties installing the new tub and wall liner which resulted in a crack in the wall lining, uneven cuts on the tub and the popcorn ceiling did not get touched up after being scraped away. The tech tried his best but it seemed like he lacked some of the experience to handle these types of challenges. I would not blame this installer, perhaps just give them a bit more time with on the job training before sending them out on their own. Again he was great. I contacted bathfitters with my concerns and without hassel and without delay, they booked an appointment to come and re-do the entire installation. I really appreciate that I did not have to fight with them and they went out of their way to expidite the fix. The second installer came and re-did the installation perfectly. We are happy with the finished product, and we are really happy with the experience we had from all of the people at Bathfitters including the office people and all techs. If you want a quick, easy and quality job I would highly recommend Bathfitters
Response from Bath Fitter
Hi Tyler, thank you for sharing your experience. We are glad that our team went above and beyond to ensure your full satisfaction following this unfortunate situation. Thank you again for your business!