The were thorough with their work and went above and beyond. Thanks so much Cottman!!!!

Was told my car needed a torque converter and they recommended Cottmans. I took it to Cottmans expecting a 2,000 bill. They were very thorough and honest and ended up fixing the car for 200 dollars. Highly recommend the place!

I just wanted to let you know that I had a really great experience at your Durham, Roxboro Rd. location. Jeff was very knowledgeable and friendly. I dropped my car off on Friday and he indicated that it maybe Monday before they had any word on what needed to be done. When I call first thing Monday morning he indicated that they still hadn’t had a chance to get to my car but promised to call me in the afternoon. He kept his word. The estimated cost and day that my vehicle would be ready was accurate. Even though it cost me a small fortune it was still a pleasant experience.

I had my transmission completely rebuilt at cottonman transmission they did a wonderful job. My vehicle hasn't driven better. The simplicity and ease of billing was as I expected. The staff was completely knowledgeable and payed close attention to all my concerns. I recently stopped by several months after they repaired my vehicle. Although my car was out of warranty the wonderful friendly staff serviced my car at no additional cost. Thank you CottmanTransmission I would definitely recommend them to any friend or family member they have shown me, that they care about their customers.

In December I had a lot of work done on my transmission by these guys, and it was not a good experience. About a month ago my transmission had trouble - all the sudden it had a huge leak, and somehow the front axle had separated from the transmission. Didn't hit anything with the car, so this seemed bizarre. This was very troubling, but since the transmission was under warranty I took it back. I was pleased to see that this location is under new management. Jeff, took care of me right away and he even gave me an extra breakfast burrito he had when I dropped my car off. He had only been there a couple of weeks, and was short on staff so it took them 3 weeks for them to get my car fixed. This was frustrating, and after about a week I got a call from Jeff saying that the mechanic that was working on my car quit his job and my key was lost. So I had to bring another car key over to the shop. I was upset as they weren't sure what exactly what was wrong with the car, what they were responsible for, what I was responsible for, the cost, and how long it would take to fix. After my car had been sitting there 2 weeks I got a nice call from the Jody, the General Manager in Greensboro. By the way this was not the same Jody (store mgr) that I worked with in December, thank goodness. Jody apologized for the key being lost, and offered me a rental car and really listened to my concerns. Even though I felt like there was a lack of communication and a misunderstanding from Jeff early on (ie at first he thought my transmission was not under warranty), he was always patient and professional with me. Jeff really came through in the end and his communication improved a lot. Finally my car was fixed, but I still didn't know what it was going to cost. I was expecting to have to pay for the axle, however Jeff told me there was no charge and that all he wanted was a happy customer. I was pleasantly surprised, and I appreciate Jeff and Jody for footing the bill for all my troubles. No store is perfect all the time, but these guys did what was right and I'm thankful for their help!

I just left Cottman Transmission on Roxboro road and has a wonderful experience. The manager and the staff was very friendly and honest in their dealings. Being a woman with no experience with auto mechanics, it is always scary to go to get your car checked out for fear of being ripped off. My check engine light was on and my car was saying there was sensor issue. The mechanic checked out the car and cleared the sensor error. They could not find any problems and gave me reason on why I may have received this code initially and that it probably just needed to be reset. The codes and check engine light did not come back up once cleared, and they did not see any problems with the transmission! They were honest and that speaks volumes to me. I will definitely recommend them to others and go back to them if I have issues again.

I had a check engine light come on and my regular repair shop said it indicated a bad transmission. They recommended that I take the car to Cottman Transmission in Durham and see Jeff. I followed their recommendation and am glad I did. Jeff at Cottman handled everything. He showed me around their shop and gave me a good sense of what needed to be done and how they would do it. He was very courteous and clear and when I picked the car up, he said to come back in a week and he would check the repairs to make sure everything was working the way it should. He also went the extra mile to keep the cost within the range he quoted when an unexpected issue showed. Thanks for your professionalism Jeff!

The transmission didn’t seem right on Tuesday evening, but maybe I was just a little stressed and trying to get to the meeting. On Wednesday I decided that something was wrong. On Thursday I had my son drive and his first comment was “Hey, WHAT was that.” I explained the symptoms to my regular mechanic and his only response was “Here’s a coupon for Cottman’s” I called and was asked to bring it in Friday at 9 AM. I took the backroads because I didn’t want to have a break down on the Interstate. Great service, good communications, and back in the driver’s in three days. Cottman keeps you rolling!

This is in response to your reply. I truly don't know what happened to the other 4 stars in my review. That was the very start of my review. I clicked 5 stars. There is no way that Cottman Transmission on N. Roxboro Street deserves 1 star. Somehow those extra 4 stars were dropped or over looked. The service I received was outstanding. My review rating is a definite 5 star commentary. Please make the correction to show 5 stars. Thank you for your great service. I would recommend Cottman Transmission on Roxboro to others.

Last week my nephew and I took his car to Cottman Transmission on N. Roxboro Street. We were greeted by a very friendly and helpful manager. There were several problems wrong with my nephew's car. His car is 18 years old with over 152,000 miles. Jeff, the manager, was confident that my nephew's car could be fixed. We were ready to give up on this 18 year old car. All of his professional recommendations turned out to be correct. We needed a rebuilt transmission. Jeff also showed us and explained thoroughly about the transfer casing being removed so they can see what was causing a lot of the problems that my nephew was having with the car. He kept us informed on the work being done. We are so thankful for having the work done at Cottman. Jeff was professional and courteous. He explained the warranty and told us if we have any problems to give him a call. The price was reasonable for all that work that had to be done. We are very pleased with the work that was done. We've had no problems since picking up the car. The car runs smoothly thanks to Jeff's recommendations. Thank you.