Critter Control

Animal & Wildlife Control

Kalamazoo County, MI

Open Today 8:00AM - 5:00PM

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All Reviews

A
1 month ago
Re: Overpriced, Inadequate Service
I purchased several of the Critter Control service programs for over $2,500.00 including wildlife trapping. What Critter Control does not disclose upon execution of the pest control contract is that the wildlife trapping for $599.00 only includes ONE trapping. It’s unclear whether an animal must be caught for the one trap to be exhausted. I had one trap set at my house for a possum or similar animal and, after that; every animal that has started to burrow under at the footing of my house is not covered will cost another $599.00 to trap. This is absurdly ridiculous and unquestionably overpriced. $599.00 per trapping is unconscionable and downright highway robbery. I called and spoke to a customer service representative and was advised that the prices are the prices; that Critter Control is corporate, and that speaking to a supervisor or a manager would be of no help. Critter Control would rather lose my business for a lifetime than to provide competent and diligent customer service. How shameful!
Response from Critter Control
Hi Alex- I'm sorry Critter Control did not meet your expectations. However, you posted this review to the wrong office. You posted it to Critter Control of S.W. Michigan, and you are not our customer. Our offices operate independently and offer different pricing and services. Would you kindly remove this review and post it to the correct office? Thank you in advance.
M
10 months ago
Cat Removal
Todd called me quickly and contacted Byron who came out to extract our deceased cat trapped between basement walls. Byron was the optimal professional in retrieving our cat and was polite, considerate and supportive. This company is the best one for sure. Thx for giving us more inner peace Todd and Byron. Happy Thanksgiving to you and yours guys. Sincerely, Mark and Linda
Response from Critter Control
Thank you for the positive review. We are so sorry for your loss!
C
1 year ago
High quality, reliable, stand behind their work!
We had bats in our attic for two summers. John worked diligently to plug any and all entrance points to our house. He was professional, reliable, experienced, and diligent in solving our problem. Importantly, they also honored their warranty and returned to address the continuing problem the year after the original work was done. I would highly recommend them for any critter issues.
Response from Critter Control
Thank you for the positive review!
D
1 year ago
Very professional.
Did a very good job and let me know exactly what was being done.
Response from Critter Control
Thank you for the positive review. We truly appreciate your business!
J
2 years ago
Excellent service
Everyone I talked to was awesome. They were quick to schedule and great answering my questions quickly. The crew did a lovely job addressing my issue. Would definitely recommend them!!
Response from Critter Control
Thank you for the positive review. We truly appreciate your business!
M
2 years ago
Great job, thank you!
Byron did a great job thoroughly investigating our bat problem. He came up with a good plan, and was very professional and courteous. He did a great job and was very easy to communicate with both in person and on the phone.
B
2 years ago
Great, great service. They did a great job!
I could not be happier with their service. They caught 3 wild animals and they took care of them without hesitation! Juno and Brandon were awesome. The staff was so polite and attentive! I will definitely use there service again!
M
2 years ago
Great Service
Critter Control captured a woodchuck that had burrowed under my deck and then built a "rat fence" to prevent future intruders. They did an excellent job. Jon was very polite and answered all my questions. I would highly recommend them to anyone who has an animal problem.
Response from Critter Control
Thank you for the positive review. We're always happy to help, and truly appreciate your business!
D
2 years ago
Batman
Byron has done a great job. He has been pleasant and courteous. If I’ve had a particular area of concern he fixes it. There have been several areas where he has gone above and beyond which I really appreciate for piece of mind. If I have critter questions he promptly answers them. They stand behind their work. In all I have been very pleased with them and recommend them to anyone looking for critter control. I have not received any money or services for telling the truth about their services.
Response from Critter Control
Thank you for the positive review. We truly appreciate your business!
M
3 years ago
Stand behind their work
This is the second time I have used the service. Each time I was pleased with the results. During the second visit (about two years after the first job) the technician found some mistakes in the first job. He explained the mistakes and called the boss with concerns. All was corrected and a generous price adjustment for the second job. The owner of the company was available, apologetic and involved. The guys were thorough. They took before and after pictures. We have no evidence of critters after their work. I would recommend this company for anyone who has an unwanted visitor.
Response from Critter Control
Thank you for the positive review. I'm pleased to hear there is no longer critter activity in your home!