Proair Heating and Cooling

HVAC Contractor

1481 10th Avenue SW

Salmon Arm, BC V1E 1T2

Gas Contractor: 98196

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All Reviews

R
4 years ago
Personable, friendly, & competent
I had noticed some issues with my furnace and called Proair in order to get the furnace checked out. Sergei came to check it out and unfortunately my heat exchanger was cracked. Sergei took pictures of the heat exchanger so no need to crawl around in order to see the damage. This diagnosis did mean a new furnace was required. Two days later Sergei and Kris (and one other person, I did not get his name) returned and installed the new furnace including a new more modern thermostat that involved running new thermostat control cable through enclosed walls. At NO time did I get the impression that they were overly rushed and trying to get out as soon as possible. Kris took the time to fully explain the new thermostat and helped me load and set up the phone app that allows me to check and control the thermostat when I am not at home. I checked around and the Proair price was competitive for a furnace replacement.
Response from Proair Heating and Cooling
Sorry about your broken furnace, Ron, but we're all happy that you chose Proair and that the replacement went well for you. Enjoy many years of worry-free-warmth, and know that Team Proair is always here to help!
M
4 years ago
Moved into a previously owned condo and was not sure about the service that had been done (if any) on the two fireplaces by the previous owners. Contacted Proair and was very pleased with the timing and the quality of the service. Three days later on a Sunday morning the furnace went out and again a repairman arrived quickly. Thank you Sergio and Steve for your help.
Response from Proair Heating and Cooling
We are glad that you chose Proair, Maureen, and very happy that you took the time to write your appreciation!
P
5 years ago
First Duct Cleaning after 5 years in a new home
Noah Genn was prompt, pleasant and professional. We had minimal knowledge as to how the cleaning would be done but he explained the process before, during and after the 3 hour job was completed. Other advice regarding furnace filter replacement timing as well as ceiling and floor vent position and opening depending on the season was more than useful. Appropriate protection of our Air Conditioner was also suggested. The cost was more than fair considering the effort required by a true professional. Thank you Noah and PROair.
Response from Proair Heating and Cooling
Taking the time to write this review is MOST appreciated! All of Proair's technicians take pride in their work, but when we hear it from the customers - the ones who matter the most - it makes our day! Thank you!
L
5 years ago
Duct Cleaning
We contact Proair about having our Ducts cleaned at the end of August as we have been in our new home two years and were not sure how soon they should be done after talking with Julie we were set up with an appointment within days. Noah showed up at the appointed time and was very professional and friendly. We have only booked for the ducts to be cleaned but after talking to Noah about the furnace asked if he could also do it at the same time. Noah was honest about the cost of the total job with the furnace added even giving us a discount. He let us know that it would be noisy and if we wanted ear plugs he had them to give to us, the noise did not bother us at all the job was finished in the time frame stated. We will definitely contact Proair again.
Response from Proair Heating and Cooling
Thank you Loretta! We really appreciate that YOU chose US! We are your neighbours and we know it makes a happier place to live when we can all help one another. (And now, you're out to lunch!)
S
5 years ago
Professional & Friendly Service
We called Pro Air on Tuesday morning about checking out our Air Conditioner. Within 20 minutes Steve arrived and checked the status of our system. He provided us with a few options. We chose to have the unit replaced and had an appointment the following day. Mark & Cyndy arrived at the scheduled time and got the job done. They were very friendly and courteous and answered any questions I had. Thanks for making this a seamless experience, I look forward to having my cool home back on these hot summer days!
Response from Proair Heating and Cooling
Thank you for the nice words! We are happy that we made you happy. Enjoy your summer!
G
5 years ago
Excelent service.
My hot water system went down on Sunday night and I called a few contractors in town first thing Monday morning. ProAir gave me an estimate in the morning and had the job done the same afternoon. I am very impressed with the speed and quality of their work. Thanks Dave and Serge. I also got excellent service from the office personnel.
Response from Proair Heating and Cooling
Thank you, Gerhard. We appreciate that you took the time to post your review! We have a small appreciation gift for this, at our front desk.
C
5 years ago
Excellent service
I just got some work done by ProAir and Steve goes above and beyond what he services. Dave finished the job and he was great as well. Thanks ProAir
Response from Proair Heating and Cooling
Thanks Cheryl! We're thrilled that you're happy with our service, and we look forward to being able to respond when you need us again.
C
5 years ago
Wow great experience
Showed up on short notice, showed up on time. Took the time to explain the issue with my furnace. Would recommend Dave and Serge to anyone in need of expert service. Now sitting in my cozy WARM house and grateful for the service of Proair. Thanks Carol Robertson
Response from Proair Heating and Cooling
Fantastic! They did their job and made you happy. That's what it's all about when you're in the service industry. Thank you for choosing us (and for taking the time to write a review).
F
5 years ago
Thank you for your great service, will definitely be the business I will go to in the future.
Response from Proair Heating and Cooling
Thank you Faye! We truly believe that a great community is one that supports its local businesses, so thank you for giving Proair the opportunity to earn your praise! We know where you work!
S
5 years ago
quick response, excellent service and professional serviceman
I was very pleased with the work Steve provided in my home. I requested that he continue to service my boiler and air conditioning units.
Response from Proair Heating and Cooling
Thank you, Siegfried!! We are happy that you called Proair for this service and so pleased that we can continue to be your H-VAC company!