Ace Handyman Services East Valley

Handyman Service

1176 E. Warner Rd

Suite 205

Gilbert, AZ 85296

Open Today 8:00AM - 5:00PM

acehandymanservices.com/offices/gilbert

Write a Review

Describe Your Experience

Tips for writing a great review:
  1. Be specific about your experience and the services that were provided.
  2. Be truthful - this review will help other consumers as well as the business.
  3. Be polite - give feedback in a constructive way.

Your Contact Details

All Reviews

C
2 years ago
Very professional and efficient!
Adrian did an amazing job. He was very professional, courteous and went above and beyond my expectations!!!! Thank you so much for helping me with my stucco issue!!! I will definitely be using Ace Handyman services again!
Response from Ace Handyman Services East Valley
Hi Colleen, Thank you for giving Adrian a 5 star review! We are so glad to hear you were happy with the stucco repair. Adrian is a highly skilled craftsman that always delivers quality results. We appreciate your business and look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
K
2 years ago
Very nice and efficient!
Sidney came to our shop, introduced himself very well and fixed our door in under half an hour. The door is so smooth and quiet now, you can hardly tell when someone uses it. Thank you, Ace!
Response from Ace Handyman Services East Valley
Hi Kasey, Thank you for giving Sidney a 5 star review! We are glad to hear you were happy with the results of your door project. Please let us know if we can be of service in the future. We look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
B
2 years ago
Not Happy With The Quality of the Work
Our experience with Ace Handyman Services of East Valley started well enough. We contacted them and arranged for someone to come over and give us a quote on May 25th on adding two sets of walls in our house - one to separate our bedroom from our living room (it had been knocked out to make the living room larger before we bought the house) and one to wall off our den. Their agent came by and for $75 gave us a quote of roughly 10 to 12 hours, and when we spoke with Vicky in their office we were told that with the supplies for all work it should be less than $3000 (but that it was of course an estimate). They scheduled two workers to come the next Friday and we assumed everything was good to go. The first sign of trouble was when Vicky had to call us back and let us know that they had not scheduled enough time to get the work done in that day. They scheduled in for Friday but needed another day to ensure the work got done, and being that they don't work on the weekends that they could start Friday and then come back a week later. We expressed concern over the room being down from Friday until into the next week, and decided to push the job back to Wednesday / Thursday of the next week for that reason. In that time we decided we didn't want the second wall, and again, being that we had the estimate split into two estimated (per wall) we did not think this would be an issue. We both agreed that due to the lack of a second wall that we would perhaps save up to three hours on the job which sounded fine by us. We got an updated materials list and purchased them for pickup on June 8th by the handymen employed by Ace. The first day was fine, they got up the walls and roughed in some electrical plugs as we requested. I was told that could add several hours to the job to do (which seems like an overestimate, by I tried not to argue) but I figured we'd saved several hours by not adding the extra wall so it should even out. During this day the handymen forgot to put in some wood as planned for one of the walls and when we asked they said "Oh I thought you didn't want to do that?" despite the fact that we had mentioned it just that morning. That was frustrating but if it was all we had experienced we wouldn't have said anything. Cut to the next day, only one of the workers came to do the work of hanging a door and adding texture to the newly put up walls. We had recently painted our walls so we asked if we should put down any plastic to the walls to protect them or cover our couch. The worker said no, as he had drop cloths he could put on the couch and that the texturizing shouldn't spread out to the walls as he had a smaller spray can to avoid going onto the newly painted walls. Well two things happened - One: He apparently dropped the spray can and sprayed our couch and rug down with texturizer (of which Ace paid someone to clean) & Two: He sprayed well over two feet onto our walls with additional texture, which they tell us can be wiped down and fixed but was not able to be done so easily due to the wall already having texture to it. Additionally in the time he was given he did not even have time to hang our door or clean up after himself. Finally, the quality of the work was going to need additional fixing. The corners needed sanding, the edge work at the ceiling needed help, there was a mess everywhere and on every light switch and tile nearby, not to mention he still needed to grout and lay our tile baseboards. So at this point we are beyond frustrated. We are told he can "fix all this" when he comes back but he has a total of three hours remaining to do all of the above work and clean up. With the messiness of the texturizing too we did not feel that the grouting would be done well and overall we were very unsatisfied with the quality of the work received. From the start of this we expressed that we went with Ace because we felt the quality would be better than just finding someone on Task Rabbit. That has not been the case and we have decided to cut our losses with Ace and find someone else to finish the work.
Response from Ace Handyman Services East Valley
Hi Billy, Thank you for bringing this to our attention. We apologize your expectations were not met. After reviewing the written project documentation, recorded phone conversations, and pictures taken of each project stage, it was determined our team delivered what was asked of them. Our team adapted to the changing project requirements, communicated the revised scheduling requirements, provided several solutions to address your concerns and delivered quality workmanship at each project stage. It is unfortunate that our solutions and ideas to complete the project to your satisfaction were not accepted. Sincerely, The Ace Handyman Services Team
S
2 years ago
Impressed!
Great service, communication, and prompt. Ace handyman is my new go to for all handyman needs.
Response from Ace Handyman Services East Valley
Hi Stacy, Thank you for giving our team a 5 star review! We are glad you had such a positive experience working with our team. We appreciate your business and look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
M
2 years ago
Adrian was fantastic!
Response from Ace Handyman Services East Valley
Hi Michelle, Thank you for giving Adrian a 5 star review! We are glad you were happy with his workmanship and professionalism. Please let us know if we can be of service in the future. We look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
K
2 years ago
High Quality and Professional Service
Adrian from Ace Handyman Services East Valley was prompt and completed the job timely, and in a quality professional manner. We are very pleased with our experience and will definitely be using Ace Handyman again in the future.
Response from Ace Handyman Services East Valley
Hi Karen, Thank you for giving Adrian a 5 star review! We are glad to hear you were happy with his efficiency and workmanship. Adrian is a highly skilled craftsman that always delivers outstanding results. We appreciate your business and look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
M
2 years ago
Mr. Sid Hilton is a professional craftsman. He took time to refit my door and lock with such care as people knew and cared about in and Era gone by too soon. Thank you.
Response from Ace Handyman Services East Valley
Hi Mel, Thank you for giving Sid a 5 star review! We are glad to hear you were happy with his workmanship and professionalism. Sid is an exeptional craftsman that always provides outstanding customer service. Please let us know if we can be of service in the future. We look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
R
2 years ago
Excellent communication and skill set to complete numerous TLC jobs in a higher end home.
Response from Ace Handyman Services East Valley
Hi Robert, Thank you for giving Randy a 5 star review! We are glad to hear you were happy with the results of all of your home projects. Randy is a highly knowledgeable craftsman that always provides exceptional customer service. Please let us know if we can be of service in the future. We look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
W
2 years ago
excellent job.
Sid worked hard with an old worn out sliding glass door under difficult conditions . Very hot out. The results were outstanding!! I am recommending his services to all my friends.
Response from Ace Handyman Services East Valley
Hi Wade, Thank you for giving Sid another 5 star review! We are so glad to hear you are happy with the quality of his workmanship. Sid is an exceptional craftsman that always delivers outstanding results. We appreciate your continued business and your recommendation. We look forward to working with you again soon! Sincerely, The Ace Handyman Services Team
A
2 years ago
Great service!
Randy was quick and great!
Response from Ace Handyman Services East Valley
Hi Andy, Thank you for giving Randy a 5 star review! We are glad to hear you were happy with the results of your project. Please let us know if we can be of service in the future. We look forward to working with you again soon! Sincerely, The Ace Handyman Services Team