Ace Handyman Services Harrisburg
Handyman Service
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K
keith h.
1 year ago
Recommends
I wholeheartedly would like to share my experience with ACE Handyman Services; Dan Bomgardner. Dan was on time as expected. We engaged in a brief review of the expectation and was able to respond to the questions I asked as well. Dan demonstrated total dedications to his job and has pursued every available avenue to insure that I had a clear understanding what was needed to complete a quality job. I was very excited about the progress made and the quality as well. I have greatly enjoyed my experience. Thanks.
Response from Ace Handyman Services Harrisburg
This is why we do this. We want to make people happy. We want everyone to have a great experience. Thank you for your awesome review!
B
Bill P.
1 year ago
Recommends
Bathroom Vanity Removal and Replacement
Ace Handyman Services was willing and able to take on a difficult project that took several visits to complete. Handyman Jon covered several tasks including removal, tile repair, installation and plumbing. He was hardworking and patient with the various problems that always seem to crop up with updating fixtures in old houses. Kudos to dispatcher Crystal, who had to keep scheduling visits in a timely manner with Jon’s busy schedule to get this job finished. Took more time and money than originally anticipated, but the results are worth it. Recommend Ace highly!
Response from Ace Handyman Services Harrisburg
What a great review, Bill. Thank you so much. We know how it goes with older homes but we always aim to please. Thank you for your trust.
S
Shanta W.
1 year ago
Recommends
Ace Handyman Services
I was really in a bind, I made an appointment, they came on time, and they really did a excellent job. Thanks
Response from Ace Handyman Services Harrisburg
You are so welcome. Thank you for your review.
R
Ric R.
1 year ago
Recommends
Arrived at specified time. Was very professional. Had the knowledge and experience needed for the project and was very personable.
Dan was great at answering any questions I had. Work performed was completed professional and most importantly correct. He was also very personable and completed the project within the timeframe that had been specified.
I had never used a company like this before so I was very apprehensive about the outcome. I definitely made the right decision by choosing ace.
Response from Ace Handyman Services Harrisburg
Thank you for your review, Ric! We are so happy that your first experience with us was enjoyable.
M
Maxine H.
1 year ago
Recommends
Matt sized up two requests: replace ceiling panels in Florida room and suggest options for repairing flood damaged shed.
Matt explained options for ceiling replacement to which I agreed.
It was a difficult job but he persisted and has renewed my workroom!
Before leaving he also checked that the exterior of a window was stable.
He is very pleasant and business-like!
Response from Ace Handyman Services Harrisburg
We agree! Thank you for the great review. We will pass it on to Matt.
H
Heidi L.
1 year ago
Recommends
Professional and efficient
Patio clean up/power wash and wood trim replacement. Very professional and efficient. Even arrived early and explained everything he was doing. Will use again.
Response from Ace Handyman Services Harrisburg
Thank you for your great review, Heidi. We are happy to be of service whenever you are ready.
P
Phil L.
1 year ago
Recommends
Good experience so far
Quick, efficient, and made everything easy in finding the problem and getting the work set up. Ace hasn’t started the work yet but the experience is good so far.
Response from Ace Handyman Services Harrisburg
Thank you for your great review. We look forward to taking care of this for you.
J
John T.
1 year ago
Recommends
Time expected to complete task was 1 hour but took 2 hours. Not a major problem but did cost more. Job task completed and I was satisfied with work performed. Also, when billed I ask for my military/senior discount but after I looked at my invoice it was not listed. This cost me an additional $27.00.
Response from Ace Handyman Services Harrisburg
We apologize for this oversight, John, and will issue you a refund for the discount. Thank you for letting us know.
D
Dennis K.
1 year ago
Recommends
Prompt and excellent service and good price. Ed was very knowledgeable and took care of everything. Highly recommend this company.
Response from Ace Handyman Services Harrisburg
Dennis, great to know Ed was able to take care of this project for you. We appreciate the review.
C
Caroline G.
1 year ago
Recommends
Very professional worker, disappointed by a task not being able to be done
Dan, the handyman who worked at our house today, is friendly, knowledgeable, and efficient.
He swapped out old lighting for new fixtures in 5 rooms; swapped out old, plain, unframed mirrors for a new mirror in one room and a medicine cabinet in the other. He also removed two light fixtures on our upper landing and replaced them with new ceiling fans with light fixtures attached.
Unfortunately, the task we originally called Ace to do and was in greatest need of having done by a professional was replacing the light fixture in our foyer. The ceiling of the foyer is approximately two and a half stories high. It was this task that led us to accept a full-day service agreement.
The need to have the foyer light replaced being our primary reason for calling someone was discussed in-depth during my first meeting with Dan. He assured me that Ace could rent the necessary scaffolding and long ladders needed to reach where the lamp fixture was mounted to the ceiling to install a new fixture.
When I called the day before Dan was scheduled to arrive, I inquired about Ace securing the scaffolding and ladders. The representative I spoke with was unaware of the need to rent this additional equipment. She informed me that the company from which Ace usually rented extra equipment had lost its 16-ft ladder.
She was not sure if there were other companies from which to rent the needed equipment. The two of us agreed to try to think of places near East Hempfield that might be able to provide the equipment to get the foyer job done today.
About 30 minutes later I called and left a message for the representative, telling her which Home Depot stores in the area rented the equipment and providing phone numbers for two of the stores. The person I spoke with guaranteed me that the message would be forwarded to the representative I had been working with.
Imagine my disappointment when Dan arrived without the equipment needed to change the light fixture in my very high foyer! That was the reason we called Ace Handyman Services to begin with!
Dan got to work and worked steadily throughout the day. With an hour left on my full-day service contract, he said he was going to call his office to see what to do.
I noted that the hour to hour and a half that remained could be used at a later date when Ace was able to acquire the necessary equipment to complete the primary task, replacing the light in the foyer.
Someone at the office decided instead to remove the cost of equipment rental and some of Dan’s time from my invoice, which I do not feel is enough of an accommodation considering Dan could not complete the primary task for which we entered the agreement with Ace.
Being very tired and in pain from recent surgery, I wasn’t up for a fight over the phone with Dan’s superior.
If I ever again enter an agreement like the full-day one I entered into with Ace Professional Services in which there is one overriding task to be done, I will have a liquidated damages clause added to the agreement to ensure the primary task is the first one addressed completely.
My recommendation of the business is due to Dan’s work ethic.
Response from Ace Handyman Services Harrisburg
We apologize that we missed the mark on this. We are always working to improve our internal processes so this is great feedback. Thank you.