Ace Handyman Services Prince George's County

Handyman Service

1761 Ritchie Station Ct.

Suite A

Capitol Heights, MD 20743

Open Today 8:00AM - 8:00PM

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All Reviews

1 week ago
Caulking around Bathtub
First of all, Andrew the worker was very nice and respectable. When I talked with Ace worker on the phone that set up the appointment, I told the person that I wanted some chipped grout filled in and he stated that they do grout and could do that. But when Andrew arrived, he stated that they don't have grout to do that he could only fill it in with caulking. I let him fill one area where the grout was chipped with the caulking, and it looked a little better. But I was expecting grout instead of caulking as I was told on the phone. The caulking around the tub was good but it would have been better if Andrew removed the old caulking and then put new caulking in. I asked him about why he didn't remove the old caulking and he stated that Ace don't remove the old caulking. All the other caulking companies I have used removed the old caulking before putting new caulking in. Andrew did state when I asked him if there was mold on a customer's caulking would you remove the caulking before putting new caulking in and he said yes they would remove mold caulking then. If you don't remove the old caulking before putting on new caulking this will cause the new caulking to be a little bumpy. You might want to change this policy so that when you caulk for now on that your workers have to remove the old caulking even if it don't have mold on it. The caulking job will look much better for the customer. But overall the caulking looks good but could have been better if the old caulking was removed.
3 weeks ago
Worst Experience Ever for Female Senior Living Alone
I purchased a hot water heater online from ACE Hardware and decided to have professionals at ACE Handyman Services located at 1761 Ritchie Station Ct., Suite A, Capitol Heights, MD 20743 install it. The previous water heater was 20 years old and was located upstairs. I explained this to Rod Wheeler. He and two men delivered the new water heater and removed the old one. After two hours they left stating that they had to purchase additional parts. While they were gone, I went upstairs to vacuum since the washer had to be pushed out of the way to get to the water heater and it had not been vacuumed in years. I noticed that the 20-year-old water heater drain pan which was cracked and broken was still in place. I promptly called Mr. Wheeler--he did not answer but I left a message explaining that since the water heater was located upstairs the drain pan needed to be replaced. I also called the ACE Hardware store and left a message for him about the issue. When they returned, I explained that the drain pan needed to be replaced. Mr. Wheeler suggested that since the water heater had a six-year guarantee there was no need to worry about replacing the drainage pan, but when I was not convinced he then suggested I place aluminum foil under the water heater. I explained that if I decided to sell my home, it would not pass inspection. I offered to run to Home Depot to purchase the drainage pan which is ten minutes away, he refused stating that he did not have time to wait. He then insisted that I sign the invoice, which I refused to do until the job was completed properly. He then threatened to remove the new water heater. When I did not relent, he told his two workers to pick up their tools, they were leaving. He had turned the water off at the street, the water heater plumbing and electric connections were not completed. I was without water for over 24 hours and without hot water for several days. I was desperate and called the ACE Hardware Handyman office three times and was told each time that someone would get back to me, but they never did. Rod Wheeler filed a case in Small Claims Court for non payment. I countersued for pain and suffering. He did not bother to show up at court and the case was dismissed.
Response from Ace Handyman Services Prince George's County
Ms. Dutton, I hesitate to respond to your unkind review, however, I just want you to know that I am glad that we were able to install a brand new water heater for you for free, especially after you had just fired two other small handyman businesses that like us, you failed to pay them too. (this is according to your neighbors who was outside as we were leaving your home that day.) With regards to the civil case where I was just trying to collect what I was owed, I had to make a last minute request to the courts for a continuance as I had to make emergency travel to Las Angeles California. As you know, the judge asked you today (6/8/22) in court would you agree to a continuance due to my emergency and you objected...which you had the right to do. Because I was the plaintiff, the case was dismissed. The court informed me that I have the right to refile the case upon my return if I do so choose. Clearly, I did not "not bother to show up" as you've stated along with many other falsities and untruths in your review. Ms. Dutton, after giving much thought, time and energy to this matter, and now after suffering a major loss of income from you not paying us at all, and especially the two young men that worked hard removing and taking away the old water heater (that you never informed us about until we arrived), moving furniture and appliances around to access the old water heater, installing your new water heater with new copper piping that you told us you had, but in fact you had none of the materials, I have decided to move on. While at your home on that day after you became loud, offensive and threatening, I decided it was time to get my guys out of there as we literally feared for our lives. You went into a back bedroom, slammed the door and said, "hold on....I'll be back, I know what to do...!" Due to your visible anger, we could only assume that you went to get a gun or other type of weapon to harm us as you were increasingly becoming hostile, loud, threatening and violent. Ms. Dutton, please enjoy your new hot water tank.
1 month ago
Excellent Service
He was punctual, polite and professional. His work was very good and the rate is reasonable.
Response from Ace Handyman Services Prince George's County
Hi Subrina. Thank you so much for the kind review! Did you know that Aaron has his own following and fan club! He is becoming a star with homeowners! Thanks so much and please promise to keep in touch if just to say hello from time to time....neighbor! (Rod Wheeler, Owner, Wheeler's Ace Hardware)
1 month ago
Workers were courteous, personable and very efficient. They did a great job!!!
Response from Ace Handyman Services Prince George's County
Hi Val. As the owner of Wheelers Ace Hardware, I am glad to hear that my employee's did a great job for you at your beautiful home. Please let us know if we can assist you with anything else and please, stay safe neighbor! Rod Wheeler, Owner, Wheeler's Ace Hardware
1 month ago
Excellent Paint Job
This was my first time using Ace Handyman services. Aaron, my technician, arrived on time and immediately started working on painting my shed. I had to run to the store to pick up some garden stakes, and by the time I returned my shed was looking brand new. I would recommend using Ace Handyman Services of PG County.
Response from Ace Handyman Services Prince George's County
Hi Angela. Thank you for the kind review. Aaron is a "superstar" in the Ace world! He's friendly with customers and is very knowledgeable about how to fix things. I'm glad he was able to assist you. Please keep in touch and stop by the store to just say hello sometimes...neighbor! God Bless You!
1 month ago
Ceiling Fan Installation
Technician Andrew was very professional, knowledgeable and polite. He explained my problem area regarding installing (1) ceiling fan. Initially, I was having (5) fans installed. Overall, I'm very happy and please with my ceiling fan installations. Looking forward to additional installs of ceiling fans. GREAT JOB WELL DONE❗ From a satisfied customer.
1 month ago
Excellent job
Andrew was very professional and talented
1 month ago
Great Service
Fast and efficient service and will hire again!
Response from Ace Handyman Services Prince George's County
Ms. Devore, thank you for the kind words. I am so happy that Victor was able to provide you with excellent, fast and professional service. Please keep us in mind for any other jobs that you may have around the home. God Bless.
1 month ago
Re: Professional & affordable
I am very pleased with their service so far. The technician was on time & professional.
Response from Ace Handyman Services Prince George's County
Alex, thank you so much for the kind message. I am glad that Andrew provided you with fast, on-time and professional service. Please keep us in mind for any other tasks that we can assist you with at your home. God Bless.
2 months ago
Excellent job and great customer service
The job was done in a timely manner and they were very professional, they cleaned up afterwards, we will definitely use Wheeler ACE Hardware for other jobs.