Ace Handyman Services Richmond

Handyman Service

7499 Whitepine Road

Richmond, VA 23237

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All Reviews

M
4 years ago
Great business
It was easy to schedule. Rep answered the phone and got me scheduled quickly. The worker was nice and he took off his shoes in my home which i appreciated. He was fast and my countertops look great. Thank you. Will tell my neighbors as we are plder and need someone we can trust.
M
4 years ago
Great work but expensive
The carpentry work I had done looks great and the contractor was punctual and very professional. I just can’t afford to pay $100 per hour for every job I need done.
Response from Ace Handyman Services Richmond
Mary, thanks for your business and your feedback. I do understand your cost concerns and we are priced lower than the other national handyman franchised service providers in the Richmond area for that reason. If we can help you with any other projects, large or small (tiling, electrical, plumbing, drywall) please call us anytime. We are here for you.
T
4 years ago
Professional service
Ontime, polite, and got my closet shelving repaired under the price quoted. Will use again.
Response from Ace Handyman Services Richmond
Trudy, we appreciate your business and your feedback! Call us anytime - we're here to help.
G
4 years ago
Service has come in under bid. Work has been excellent. There is more work for them to do.
Response from Ace Handyman Services Richmond
Thanks so much Gene! Our team has very much enjoyed working on your projects - your door will be in soon!
M
4 years ago
Quality service and valur
Five stars to Handyman Matters. They did a great job of repairing our patio door and installing a lock. They also put new tiles down in bathroom and repaired the toilet. The group is very organized and punctual also!
Response from Ace Handyman Services Richmond
Thanks for allowing us to help you with your projects Mary. We look forward to helping you anytime - just call and we'll be there!
P
4 years ago
Prompt, Professional and Fair Prices
A big thank you to Handyman Matters for getting my to do list done today! This is my first experience with them and found them to deliver exactly what they promised. Scheduling was easy and Montana was very personable and attentive, even calling me back when she needed more information. Mike called me as I was leaving work on the day before the work and confirmed my list and then showed up 8 minutes early and ready to work. He was pleasant, professional and took the time to put down dropcloths before he started to work. It was a great experience and I'll be calling them again next month with more to do list items.
Response from Ace Handyman Services Richmond
So glad we were able to help. Call us anytime!
K
4 years ago
Unreliable Contractors
It took 3 months and then some to get work completed from the day I called to get my deck repaired. The first contractor called me ask me exactly where the property was located. Then called out sick the day of appointment at 3:00 pm he was supposed to come at 8:00 am. I knew that he was a no show because he didn't want to drive an hour to get there. He didn't catch the flu between 9:00 pm and 8:00 am. The second contractor that was supposed to come out wasn't booked till almost 2 weeks later. However, the day of the appointment he says that he lost his wallet on the way to the appointment. Therefore, he was a no show. 2 to 3 weeks later another contractor is booked says he is running late never made it to the 8:00 appointment time. He was finally able to make it out 2 days later. Although paint was left on the deck for him to paint the part that he repaired. He left and said someone else is going to come out to paint. I was told by one of the representatives that the wood has to dry out for 3 months before it can be painted. I advised that this would be far too long for my tenant to have to look at a mismatched deck. Therefore, they agreed to paint deck but charge me an additional 93.00 per hour to paint and there is no warranty on the paint because it's being painted before 3 months. So I schedule for a contractor to go out and paint but it takes almost a full month to get some one to paint. He put one coat of paint on so the deck still looks mismatched. I call the office to book yet another appointment to see if someone can go out to put a second coat of paint on the deck. This takes another week or two. Then finally it's painted. Price started at 1400.00 ends up being right around 1700.00. They didn't even look at what they put my tenant & I through dealing with these dysfunctional people they call contractors. If you are smart keep looking. I didn't and this is what I got.
Response from Ace Handyman Services Richmond
I wish I could attach a photo because the deck stairs look really good! This was a complex double set of stairs that needed to be entirely removed and rebuilt because they were built incorrectly to begin with. The employee that built those steps was a master carpenter and I apologize that it took time to get him scheduled but he was quite booked up. The issue with attendance has absolutely nothing to do with driving to your property and I'm not sure why you are drawing this conclusion. Our employee did indeed lose his wallet and he went to DMV to get another driver license, since he cannot drive without it. Now to address your paint issue, please feel free to do the research as what we told you was the truth - pressure treated lumber when freshly installed cannot be painted for 3-6 months as it is still wet and the paint will not adhere properly. I understand that the stain that you provided did not adhere to your satisfaction so we went back again to add an additional coat. Again, we did caution you that you needed to wait but you insisted that we paint and unfortunately it didn't give good results
K
5 years ago
Prompt, professional
Thank you for Sylvester Hayes. What a wonderful work ethic he has. Something many can aspire to and learn from. Sylvester knows his trade very well. Courteous, professional. #1 in customer service. Consider him a valued tradesman and individual. Thank you again.
K
5 years ago
Excellent service with positive helpful attitude
Sylvester is outstanding, did excellent on every item on my list, except we both forgot about hanging that pic!! Next time Please send Sylvester to do the two items on list that needed items not available.
M
5 years ago
Great Service Every Time
Sylvester did a great job for us today, inside and out. Great attention to detail and clearly knew his stuff when it came to home function and repair. Good tips provided on balancing out ceiling fan and dealing with water pressure concerns. Might have to do a call back to fix one area of ceiling paint. Didn't blend as I hoped in one room - others look great though. Thank you!