Outstanding job by Jeff five stars

An excellent job replacing of the faucet. But, unfortunately my sink was still leaking only WORSE, because he failed to caulk the sink in its entirety he left the backside on caulked water gushed on my drywall on the base underneath my sink now it's buckled and the whole thing has to be replaced if I were to sell this house. I really wish he did a full water check for leaks before he left the installation went well on the faucet but the caulking was terrible.I was expecting a little better job,from a company w6a name did I remember when I was a child in the '60s. I'm not going to recommend anybody ever to this unfortunately it was a lesson well learned.Out over $520 dollars on a fixed income is terrible for me,being a 100% disabled veteran, hopefully I can make it to the end of the month to feed myself, for this cost was totally unnecessary I could have got a plumber for $140 I discovered after this episode. Obviously I'm not happy camper. I intended to use them for other projects now I'm questioning this...

I had set the appointment a few weeks in advance. I gave them the list of jobs that needed to be done. They called the day before they were supposed to come out and said 3 of the 4 jobs that I needed done wouldn't be able to be done because it was too cold outside. They never mentioned that the jobs were weather dependent when I set the appointment. I live in Michigan and the appointment was for November 28th, when typically it's cold out. They recommended that I call them back in the spring. Now I have an outside faucet that will be leaking all winter, doors without weatherstripping and a garage door that needs the bottom weatherstripping replaced to keep critters out of my garage all winter. Just very disappointed that no one mentioned that these jobs were weather dependent. So I'm not able to comment on their work. Still not sure whether I will call them in the spring.

The guy who you sent did a good job, replacement of faucet.I was totally unaware of your policy of charging $50 for a $5 part. I find this price as gouging your customer.Time it took to fo his work was under 2hours, prophets not a dirty word but price gouging in my book is illegal you should notify the customer of these details in writing before you attempt to get further bonus out of the minimal work that was done. As a disabled veteran on a fixed income you kind of blew it,,price wise. Effective communication is essential if you want to stay in business,trust me you don't want this to end up in a courtroom someday... Or on the news, or BBB, you stating this after the fact is too late. I hope in the future you're company learns how to communicate more effectively,, & No, I would not recommend you to friends. Ace hardware has been around for a long time since I can remember back in the '60s. Again you FAILED in effective communication,about the costs,,in the future should be more open to all your customers before you send somebody out...I could have bought those parts myself and saved $50. The people that you charge are the people who are the reason you are in business today,they fought for the freedoms that people take for granted, remember freedoms aren't free,, we fought for them,and did not ask for anything in return. We are injured for the rest of our lives on fixed incomes. If there is a next time with your company , I'm looking forward to have effectively communication about any outside costs,, that may occur. Thank you... James Kostan.

Jeff did an outstanding job. I would have him back anytime to do more work.

My handyperson Kasey was the best I have had in my 30 years of home ownership! She was quick, efficient and did beautiful work. She completed 12 projects in 4 hours, offering to stay over for a few minutes to complete the last one. She asked great questions and confirmed my satisfaction with each job. I couldn’t have been more pleased and will always ask for Kasey for any future requests. Thank you for your outstanding work, Kasey!!

Extremely happy with Jeff’s work repairing three areas of drywall and painting over the area. Would thoroughly recommend Ace Hardware Handyman Services.

Jeff was very professional, on time and did great work!

3rd time using Ace Handyman and it’s the 3rd time they have exceeded my expectations! Thanks Jeff!

Doug was here on time and was quick to get to get to work. He replace a lot of light bulbs and gave us advice on some other existing problems. He was pleasant, enthusiastic. We certainly would hire Doug again.